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Tony Bates

Genesys Taps Former Cisco, Microsoft and Skype Exec Tony Bates as CEO

Proven Growth-Oriented Chief Executive Takes the Reins of Global Customer Experience Leader to Further Expand Cloud Market Leadership Genesys, the global leader in omnichannel customer experience and contact center solutions, announced Tony Bates as its new chief executive officer (CEO), effective immediately. Bates succeeds Paul Segre, who will continue with Genesys as chairman of the company. "In my 12 years as CEO, I've had the privilege of working with the best team in the industry. We have…