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Transcosmos

transcosmos Releases “CESMO,” the Survey & Analytics Service That Constantly Measures Evaluation Scores on Customer Support…

Optimizes Customer Effort Score on the entire support service process that goes through multiple channels transcosmos inc. hereby announces that the company will release "CESMO," its research and analytics service that constantly evaluates customer support experience from the customer's perspective, in full scale. Building on its contact center business platform, the largest in Japan, and digital marketing business platform, as well as its expertise in those two fields, transcosmos will help companies build a framework for…

transcosmos Opens a New Operations Base “Marketing Chain Management Center Ikebukuro EAST”

A next-gen contact center that delivers digital shift with thorough measures against Covid-19 transcosmos inc. hereby announces that the company has opened its new operations center "Marketing Chain Management Center Ikebukuro EAST (MCM Center Ikebukuro EAST)." Equipped with cutting-edge technologies and features required for work-from-home arrangements for backup, the state-of-the-art contact center with 600 workstations also has put thorough infection control measures against the novel corona virus in place. The center…

transcosmos Releases Data-Driven Multi-Channel Outbound Services, the Collaboration of AI and Human

By merging people and digital whilst making the most of human touch, transcosmos offers operational services that increase customer acquisition rate transcosmos inc. hereby announces that the company has started to provide data-driven multi-channel outbound services that will enhance customer experience and expand sales by blending the company's operational expertise developed through its numerous call center outbound service records and digital marketing capabilities. Marketing Technology News: Twilio Welcomes Deval…

transcosmos Releases an FAQ Management Service

Helps businesses make their FAQ pages "easier for consumers to find" transcosmos inc. hereby announces that the company has released an FAQ management service that includes search engine optimization (SEO) solutions. By structuring FAQs and applying effective SEO techniques, the service helps businesses optimize their FAQ management and operations processes. A dedicated transcosmos team provides an end-to-end service from building initial system environment, to creating FAQ content, to deploying the service, to making…

transcosmos Becomes a Certified “Lazada” Partner, ASEAN’s Leading E-Commerce Platform

With its bases in ASEAN, transcosmos helps clients succeed in cross-border e-commerce more than ever transcosmos inc. is proud to announce that the company has become a certified partner of "Lazada," a leading e-commerce platform in ASEAN. transcosmos delivers clients' superior products into the hands of ASEAN consumers by enhancing its cross-border e-commerce services building on its bases in ASEAN countries and its e-commerce and distribution network. Marketing Technology News: Really Simple Systems Launches New…

transcosmos Releases LINE-Web Cross-Channel Content Delivery Platform Feature to Its SaaS DEC CMS

Unifies admin pages for website operations and LINE messaging. No more bothersome dual management! transcosmos inc. hereby announces that the company has released a new LINE messaging feature on "DEC CMS," its proprietary SaaS digital marketing platform. The new feature helps clients deliver consistent corporate messages across channels, and solve challenges they face in delivering cross-channel customer communication. Marketing Technology News: Okendo Announces Launch of Official Partner Program With over 84 million…

transcosmos Signs Exclusive Selling Agreement in Japan With Dash Hudson, Leading AI-Powered Visual Marketing Software Highly Praised by Top…

Aiming to help Japanese brands increase revenue on social media channels like Instagram by predicting performance transcosmos inc. is honored to announce that Dash Hudson (Headquarters: Nova Scotia, Canada; CEO: Thomas Rankin) has granted exclusive selling rights in Japan for their proprietary visual marketing software to transcosmos. As Dash Hudson begins to grow in the Japanese market, this exclusive selling agreement allows transcosmos to offer consulting and SNS operations services to Japanese clients on behalf of Dash…

transcosmos SaaS DEC CMS Releases a Headless CMS Feature That Supports Multi-Channel Marketing

The new integrated content management feature lets businesses manage content across channels such as dynamic websites like e-commerce sites, mobile apps, and digital signage on any kind of user interface transcosmos inc. hereby announces that the company has added a headless content management system (CMS) feature to its proprietary SaaS digital marketing platform "DEC CMS," and released a new service "DEC CMS type Headless." Recently, delivering content through multiple channels, such as owned media, a variety of social…

transcosmos Releases Business Consulting Services to Help E-Commerce Players Solve Challenges

Helps businesses rebuild operations & systems required for e-commerce transcosmos inc. hereby announces that the company has released business consulting services that help clients who operate e-commerce, and those who plan to launch e-commerce operations solve various issues they face. On top of visualizing challenges each client needs to tackle, and presenting a roadmap to address such issues, transcosmos also develops detailed marketing and product strategies and other initiatives to assist clients in expanding…

transcosmos Releases “transcosmos C4M Package,” A SaaS Product Implementation

The service helps businesses build and operate one-to-one marketing platform based on Google Cloud (TM) transcosmos inc. is pleased to announce that the company has released “transcosmos C4M package,” a service package that combines a variety of SaaS products, primarily Google Cloud, Google Marketing Platform, KARTE and Salesforce Marketing Cloud, with the company’s system implementation and operations services. C4M is an abbreviation for Cloud for Marketing. Through the combination of diverse SaaS products…

transcosmos Releases “Virtual Onsite Service,” Hourly Based Ads & Website Operations Services

Boosts cost-effectiveness with hourly-based, remote operations services whilst maintaining service quality transcosmos inc. released virtual onsite services. The hourly-based services will be offered remotely (from transcosmos operations bases or from home) and will cover various digital marketing services such as advertisement and website operations. Whilst maintaining the quality of operational services at the same level as the transcosmos onsite services offered from clients' locations, the new services will boost…

transcosmos Releases E-Commerce One-Stop Services Based on Shopify

With a new dedicated Shopify team, transcosmos becomes a certified Shopify Plus Official Partner transcosmos inc. released e-commerce one-stop services based on Shopify, the world's top share e-commerce platform, on April 14, 2020. To offer the services, transcosmos has set up a dedicated Shopify team and fully prepared a support framework to assist businesses in implementing Shopify or migrating to the platform from their existing websites. In addition, by combining Shopify services with various existing transcosmos…

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from (PACE), transcosmos inc., Nielsen Brandbank, Dataiku, Miva, Inc., Enea, Quintesse, Raydiant, Mobify and xiQ. 26-Year Contact Center And Customer Experience Industry Veteran Joins Forces With PACE Leadership Today, the Professional Association for Customer Engagement (PACE) the only non-profit trade association dedicated exclusively to the advancement of companies that engage with…

transcosmos Partners with TerraSky in Offering Salesforce Deployment & Development Services

Forms a Collaborative Relationship That Lets Clients Improve Their Customer Experience at Speed transcosmos inc. has partnered with TerraSky Co., Ltd. (Headquarters: Tokyo, Japan; President & CEO: Hideya Sato) to help clients deploy and develop Salesforce. The two companies will powerfully assist clients in improving their customer experience (CX). Marketing Technology News: Video-on-demand (VOD) in the Car with the Worldwide Introduction of Cinemo Web Browser Pro for Automotive In recent years, contact centers…

transcosmos Wins “Japan Advertising Cloud Agency of the Year” Award at the Adobe Symposium 2018

transcosmos inc. is proud to announce that the company received the "Japan Advertising Cloud Agency of the Year" award in the Adobe-product sales partner-only award session at a pre-conference which was held prior to the "Adobe Symposium 2018" hosted by Adobe Systems Co., Ltd. (Headquarters: Tokyo, Japan; President: James McCready; Adobe). Also Read: Avochato Announces $5 Million in Series A Funding Led by Amity Ventures Has been taking part in the "Advertising Cloud Agency Program", hosted by Adobe, as one of the…

Transcosmos Powers Global Omnichannel Customer Service with Bright Pattern Cloud Contact Center

Bright Pattern Powers Global Omnichannel Customer Service Across 31 Countries, Creating Effortless Customer Experiences and Strengthening ROI Bright Pattern, a leading provider of omnichannel cloud contact center software, helps Transcosmos provide exceptional localized customer care for international clients. Transcosmos enables global retailers to localize their customer service and deliver support that is tailored and relevant to each market. Operating in the United States, Asia, Central America and South America,…