Tymeshift Unveils Forecast Feature
Predict future contact volume and staffing needs with ease
Tymeshift, a workforce management solution for the modern age made exclusively for Zendesk, has launched a Forecast feature that gives support teams accurate predictions of future contact volumes and staffing needs.
The new feature pulls data from Zendesk to create accurate predictions about how many calls, chats, emails, and more will happen in the future. Forecast can show predicted volume up to a year in advance and be as detailed as 15-minute increments. It…