Browsing Tag

UCaaS

Vonage Continues its Growth to Become a Pure-play Business SaaS and Cloud Contact Center as a Service Provider

Vonage Holdings Corp., a global business cloud communications leader, announced results for the quarter and full year ended December 31, 2019. “In 2019, we took a number of decisive actions to enable long-term success,” said Alan Masarek, Chief Executive Officer. “We completed the move to our own technology across our core UCaaS, CCaaS and CPaaS products, and invested significantly in product innovation and platform enhancement. We also invested in and focused our go-to-market efforts to further drive revenue growth in…

Exabeam Names Jeff Romano Chief Customer Success Officer

Exabeam, the Smarter SIEM™ company, announced the appointment of Jeff Romano to chief customer success officer. In his role, Romano will lead all post-sale customer service functions for Exabeam – including renewals, customer success, global support, professional services, education and partner enablement. Romano’s mission is to provide a seamless experience from onboarding through renewal and to ensure the customer sees immediate and ongoing value from the industry-leading Exabeam Security Management Platform (SMP).…

Avaya and RingCentral Introduce Avaya Cloud Office, Making Cloud Communications Simple

Avaya ENGAGE 2020 will showcase this all-in-one cloud solution for voice, team messaging, meetings, video conferencing, collaboration and more Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and RingCentral Inc., a leading provider of global enterprise cloud communications, collaboration and contact center solutions, introduced Avaya Cloud Office by RingCentral. Together, Avaya and RingCentral are redefining business communications by offering a solution…

Comcast Acquires Blueface; Global Provider of Unified Communications as a Service (UCaaS) to Complement Comcast Business Solutions

Comcast announced it has completed the acquisition of Blueface® – a Dublin, Ireland-based global technology provider and leader in unified communications solutions. Terms of the acquisition were not disclosed. “Whether connecting within a company or directly to customers, Blueface technology, powered by Comcast Business, will provide businesses a seamless communications experience. We look forward to delivering innovative solutions that enable businesses to help power employee productivity and extraordinary customer…

Anand Eswaran, Former Microsoft Corporate Vice President for Global Enterprise Business, Joins RingCentral as President and Chief Operating…

RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that Anand Eswaran, former Corporate Vice President for Microsoft’s Global Enterprise Business, has joined the company as its President and Chief Operating Officer, reporting to CEO Vlad Shmunis. Eswaran will be responsible for leadership and execution across products, engineering, sales, marketing, services, customer care, operations, and human resources. “It is my pleasure to…

Six Trends Transforming Customer Experience in 2020

Customer behaviors and expectations evolve quickly. To differentiate themselves, companies have to continuously adapt their strategy. The need to provide outstanding customer service has never been greater than now - customers used more digital channels than ever before and expect seamless journeys through their transactions, even when switching between those channels. So, how do you stay ahead of the competition in 2020? What are the new expectations of customers? Here is our take on the essential trends to consider in…

Avaya Selects SYNNEX Corporation as a Master Agent for Delivering New Avaya Cloud Office UCaaS Solution

SYNNEX to accelerate and simplify the delivery of Avaya cloud-based unified communications Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, today announced that SYNNEX Corporation, a leading business process services company, now offers the new Avaya Cloud Office UCaaS solution through its extensive partner network as part of the Avaya Master Agent program. Avaya continues to work to address the evolving needs of its large customer base with new UC and CC…

BCM One Acquires Unified Communications Provider Arena One

Strengthens UCaaS Solution Set for Company BCM One, a trusted managed technology solutions provider, announced that it has acquired Arena One, a facilities-based provider of Unified Communications as a Service (UCaaS). The acquisition expands BCM One's existing managed hosted voice and unified communications offerings and expands its national customer footprint. Marketing Technology News: InterSystems Named a Leader in 2019 Gartner Magic Quadrant for Operational Database Management Systems Arena One owns and operates…

8×8 Contact Center Wins 2019 CRN® Tech Innovator Award

Industry-Leading Cloud Solution Recognized as a Winner in Contact Center Applications Category 8x8, Inc., a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform, announced that CRN®, a brand of The Channel Company, has recognized 8x8 with a 2019 CRN Tech Innovator Award. These annual awards honor innovative hardware, software, and services. CRN editors evaluated hundreds of products, across 34 technology…

Largest Wholesale Grocery Supply Company in US Powers Growing Mobile Workforce with RingCentral Cloud Communications Solutions

RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced that it has been selected by C&S Wholesale Grocers, Inc., the largest wholesale grocery supply company in the US, to enable its growing remote and distributed workforce and boost customer engagement. With more than 45 locations nationwide, C&S needed a cloud communications solution that enhances mobility, improves employee collaboration, and integrates with other cloud business…

Intermedia Launches Robust Suite Of Cloud Contact Center Solutions

Following its acquisition of Telax in August, Intermedia brings together the best of UCaaS and CCaaS with the introduction of Intermedia Contact Center - delivering businesses of all sizes with optimal customer interactions, and MSPs with yet another lucrative private label solution Intermedia, a leading provider of unified communications as a service (UCaaS) solutions to channel partners and the businesses they serve, announced the launch of Intermedia Contact Center. Building upon technology gained through the recent…

ConvergeOne Joins RingCentral’s New Platinum Partner Program

ConvergeOne, a leading global IT services provider of collaboration and technology solutions, announced that it has been named a Platinum Partner of RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. ConvergeOne's inclusion in RingCentral's Platinum Partner Program confirms its status as one of RingCentral's most strategic partners. As a Platinum Partner, ConvergeOne will receive a number of benefits that allow it to better serve ConvergeOne and…

SYNNEX Corporation and RingCentral Bring Leading Cloud Communications and Contact Center Solutions to SYNNEX’ US Channel Partners

RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, and SYNNEX Corporation, a leading business process services company, announced they will deliver a new wave of unified communications and collaboration, cloud communications, and contact center solutions to SYNNEX’ US channel partners. In an effort to meet the needs of the new mobile and distributed workforce, RingCentral provides a single cloud platform with multi-modal communications capabilities…

Ribbon’s Unified Communications Research on APAC Confirms Opportunity and Need for Comprehensive Solutions

Security continues to be under-addressed; six-city roadshow to highlight detailed in-country research Ribbon Communications Inc., a global software leader in secure and intelligent cloud communications solutions, announced the Asia Pacific (APAC) portion of its global research on Small-to-Medium Enterprises (SME) and Enterprise purchase drivers around Unified Communications (UC). This segment of the survey reflects the responses of 850 IT decision-makers, representing multiple industries in Australia; China; Hong Kong;…

RingCentral Signs Agreement with Fujitsu Across EMEA to Offer RingCentral’s Market-Leading Cloud Communications and Contact Centre Solutions…

RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly-owned subsidiary of RingCentral, Inc., announced an agreement with Fujitsu to provide enterprises across EMEA with cloud communications and contact centre solutions for enhanced mobility, workforce productivity, and customer engagement. The agreement supports Fujitsu’s strategy of building a strong ecosystem of partners across its Digital Workplace portfolio, adding productivity tools…

RingCentral Ranked Highest for Growth and Innovation in 2019 Frost & Sullivan UCaaS Radar Report

RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, announced it has ranked the highest for growth and innovation in the new 2019 Frost & Sullivan UCaaS Radar Report. Frost & Sullivan’s first North American hosted IP telephony and UCaaS Radar report delivers analysis of 30 providers across growth strategy, execution, and performance, as well as their ability to develop solutions that are globally applicable and aligned with mega trends and…

Broadvoice Welcomes Kim McLachlan as Senior Vice President of Sales and Marketing

Broadvoice, an award-winning provider of hosted voice, unified communications (UC) and SIP Trunking services for businesses, announced that Kim McLachlan has joined the company as senior vice president of sales and marketing as Broadvoice continues to experience exponential growth nationwide. Kim is an award-winning sales leader and industry veteran. In her new role, she will further improve the alignment and communication between Broadvoice sales, marketing, and operation teams, creating even greater opportunities to…

Enterprise Connect 2019 Predictions

As the telecom industry continues to grow and worldwide IT spending is projected to increase 3.2 percent from 2018; companies are attempting to increase their operational efficiency by adding more features to their products and services in order to keep up with the trends. Not trying to steal anyone’s thunder, but as we approach Enterprise Connect 2019, I wanted to share some predictions of what I expect to transpire: Zoom Announcement: In the past, Zoom has focused mainly on the cloud conferencing space; but the…