unified customer experience platform

New Emplifi Study Reveals Striking Generational Differences in Everything from Platform Usage to Shopping Expectations Emplifi, the leading unified customer experience platform, released “7 Key Consumer Expectations Impacting Social Media…
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Leading CX platform's Social Care offering enables brands to serve their customers seamlessly across social and digital channels Emplifi, the leading unified customer experience platform, is enabling brands to provide the…
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Emplifi found that more than half of the 2,000 consumers it surveyed expect brands to respond to online customer service inquiries within an hour, and 1 in 6 online shoppers will abandon a purchase because of a single bad experience,…
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Emplifi, the leading unified customer experience platform, today released the results of its comprehensive analysis of Q4 2021 social media data, offering key insights into paid and organic user engagement and post interaction on Instagram…
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McCaslin brings a proven track record building and leading global SaaS technology teams, defining best-in-class technology strategies and driving fast-paced innovation Emplifi, the leading unified customer experience…
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Emplifi’s CX platform helped Domino’s elevate its customer experience by increasing its agents’ overall efficiency Emplifi, the leading unified customer experience platform, today announced that Domino’s, the world leader…
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Acquisition of live commerce software pioneer Go Instore will give B2C brands faster connection-to-conversion experiences in-store and online Go Instore enables live commerce by connecting online customers with in-store…
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Emplifi, formerly Socialbakers, impresses with a streamlined user interface and unified social suite Emplifi, the leading unified customer experience platform, today announced its Emplifi Social Marketing Cloud has been…
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For its third annual Top 100 CRM issue, CRM Magazine is highlighting the hottest trends and technologies within the CRM arena. This year, Emplifi is recognized as a top 100 leading CRM solution provider Emplifi, the leading…
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