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Vail Systems

Speechmatics and Prosodica Partner to Create Better Caller Experiences Using Any-Context Speech Recognition

Generating valuable insights from speech data in contact center calls Speechmatics, a UK leader in any-context speech recognition technology, and Prosodica, a provider of innovative voice and audio analysis technology and subsidiary of Vail Systems, have announced their partnership to deliver better caller experiences to enhance customer care and improve customer experiences. Prosodica develops analytics applications that are delivered through Vail Systems’ carrier integrated enhanced network services platform for…