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VoC Solution

Astute Launches Interaction Experience, New VoC Solution for Post-Interaction Customer Surveys

Customer engagement and VoC technology leader enables companies to measure service performance across channels Astute, Inc., a leading end-to-end customer engagement platform, announced the release of Interaction Experience, a new survey solution designed to capture post-interaction feedback across multiple contact channels. Post-call surveys have long been used to measure live agent performance immediately after their call with a customer. But the traditional approach fails to capture feedback on other types of…