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Voice of Customer solution

Westminster Abbey Partners With Avius to Measure Visitor Experience

Capturing Visitors’ Feedback Will Help Retain the Traditional Welcome and Hospitality Westminster Abbey, a royal church and a UNESCO World Heritage Site with over a thousand years of history, has appointed Avius, a Voice of Customer solution, to capture and measure visitor satisfaction. Welcoming over a million visitors each year, London’s most famous landmark wants to ensure everyone enjoys their experience and has the opportunity to admire the rich history on offer. “Westminster Abbey was founded in the tenth century…