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Vonage Research

Half of Consumers Have Increased Digital Engagement with Businesses Since Start of Pandemic, with…

PRNewswire Nov 9, 2021 0

Study Finds Consumer Preference for Messaging Apps has Doubled, as Customer Expectations for Engagement with Businesses Change Forever Vonage, a global leader in cloud communications helping businesses accelerate their digital…
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Voice Search

Vonage Research Reveals IVR Horror Costs Businesses £130 Per Customer Each Year

Business Wire Sep 26, 2019 0

54 percent of consumers believe that reaching an IVR menu when calling a business makes for a poor customer experience, leading more than half to abandon the company altogether Vonage, a global business cloud communications leader,…
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