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Vonage

Vonage Partners with Conversational AI Platform EBO.ai

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced its partnership with AI communications leader, EBO.ai to provide businesses with intuitive, intelligent customer service tools and support powered by the Vonage Communications Services Platform. EBO.ai, a virtual agent provider based in Malta and the UK, helps companies build valuable, long-lasting relationships with their customers using artificial intelligence technology that automates personalised…

Vonage Contact Center Helps Homeless Link Handle 250% Increase in Calls During COVID-19

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation,  announced that Homeless Link has been able to handle a 250 percent increase in calls while operating remotely, in response to the COVID-19 pandemic, with the Vonage Contact Center. Homeless Link is the national membership charity for organisations working directly with people who become homeless in England and Wales. In partnership with St Mungo's, the charity uses the Vonage Contact Center to provide its 24/7…

Vonage Contact Center Helps Homeless Link Handle 250% Increase in Calls During COVID-19

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Homeless Link has been able to handle a 250 percent increase in calls while operating remotely, in response to the COVID-19 pandemic, with the Vonage Contact Center. Homeless Link is the national membership charity for organisations working directly with people who become homeless in England and Wales. In partnership with St Mungo’s, the charity uses the Vonage Contact Center to provide its 24/7…

Vonage Appoints Industry Veteran Curt Allen as Channel Chief

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced that industry veteran Curt Allen will join the Company as Senior Vice President and Channel Chief, effective July 13, 2020. Allen has more than two decades of Channel experience in the tech industry, having been both a Master Agent and a leader of Channel programs with large technology providers. With a reputation for building lasting relationships through agile and measurable strategic initiatives,…

Vonage Powers Messaging Capability and Customer Support

Indonesia’s largest telecommunications and network provider, PT. Telekomunikasi Indonesia, has chosen Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, to enhance its customer communications and experience. The Vonage Messages API has been integrated into Telkom Indonesia’s five business divisions - IndiHome, a broadband retail service, wifi.id, a Wi-Fi and hotspot service, Telkom DBS, a digital business solutions, Telkom DWS, its wholesale segment portfolio and …

Talent Agency Nine9 Selects Vonage to Power its Client Communications

 Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced that Nine9, a Michigan-based talent organization for models and actors, has selected Vonage to help stay connected to its applicants, clients and talent during the global health crisis. Priding itself as the "UnAgency", Nine9 is using Vonage to ensure rich, engaging and real-time connections with its client base through simple, reliable multi-channel messaging. Nine9 provides the 99-percent of…

Mindful Chef Selects the Vonage Contact Center to Transform Customer Experience

 Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that healthy recipe box company, Mindful Chef, has chosen the Vonage Contact Center to better serve its customer-base following a 452 percent increase in customers. With more than 123,000 customers, Mindful Chef delivers pre-portioned ingredients and fresh meat, fish and produce sustainably sourced from small award-winning British farms. Mindful Chef enables customers to cook nutritious meals in…

Mindful Chef Selects the Vonage Contact Center to Transform Customer Experience

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation,  announced that healthy recipe box company, Mindful Chef, has chosen the Vonage Contact Center to better serve its customer-base following a 452 percent increase in customers. With more than 123,000 customers, Mindful Chef delivers pre-portioned ingredients and fresh meat, fish and produce sustainably sourced from small award-winning British farms. Mindful Chef enables customers to cook nutritious meals in under 30…

ufirst Chooses Vonage to Power its App Aimed at Improving the Way People Access Services in Cities following COVID-19

ufirst Provides Virtual Queues with Easy-to-use Technology that will Help People Adhere to New Social Distancing Guidelines in a Safe and Efficient Manner as Businesses Begin to Reopen ufirst, an Italy-based innovative digital platform available via mobile app which offers a cloud queue management solution, chose Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation, to power the development of its messaging features for the ufirst platform. This latest development…

Vonage Enables Omnichannel Customer Experience for Koopid

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced that Koopid, the next-generation, AI-powered customer experience orchestration platform, has chosen Vonage to grow their customer base and enhance customer experience at a time when customer experience is more important than ever. Koopid, an AI-powered self-service customer experience platform, designed to enable seamless self-service customer journeys, will use Vonage to integrate voice chat, SMS,…

Vonage Announces Zapier Integration

Gives Vonage Customers Access to 2000+ business applications and productivity tools Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has launched a new integration with leading IPaaS provider Zapier, offering Vonage Business Communications (VBC) unified communications customers and Vonage API customers immediate access to more than 2,000 of the world's leading business applications and productivity tools. Integration with Zapier enables users to seamlessly…

Vonage and DigiTalk Partner to Enable Telehealth Solutions Provided by AfroSaúde to Underserved Communities in Brazil

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced today that AfroSaúde, a social impact technology startup, has chosen Vonage to power its TeleCorona telehealth system. Partnering with leading Platform as-a-Service provider DigiTalk, Vonage is enabling AfroSaúde to bring advanced telehealth capabilities to communities in Bahia, Brazil. Using the Vonage Video API, AfroSaúde provides free, high quality medical and mental health care that is especially critical…

Vonage and liveClinic Work Together to Deliver Free Telehealth Triage Services During Public Health Crisis

Communities and individuals in need can access free non-emergency support services powered by Vonage Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that it has enabled liveClinic to offer a new Virtual Field Clinic service during the COVID-19 crisis through the Vonage Video API. liveClinic is the world's first and fastest-growing free personal health record storage platform. Marketing Technology News: Eka Unveils New Brand Identity and Corporate…

Vonage Appoints Rory Read Chief Executive Officer

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that the Company's Board of Directors has appointed Rory Read as Chief Executive Officer and a member of its Board of Directors, effective July 1, 2020. Mr. Read will succeed Alan Masarek, who will be stepping down as Chief Executive Officer and a member of the Board of Directors. Mr. Masarek will work closely with Mr. Read to assist in the transition. Mr. Read brings to Vonage more than three decades of…

Vonage Contact Center Helps Onecom Avoid Disruption in Customer Experience During COVID-19

Vonage, a global business cloud communications leader, today announced that Onecom has maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning all employees from working at the office to their homes overnight in response to the COVID-19 pandemic. Onecom, an independent business telecommunications provider, chose Vonage Contact Center to provide sales and customer service functions to customers. With ‘business as usual’ disrupted, Vonage was one of Onecom’s key technology…

Vonage Wins Gold Stevie Award For Web Redesign In American Business Awards

Vonage, a global business cloud communications leader, has earned the Gold Stevie Award in the 18th Annual American Business Awards. Vonage was recognized for the redesign of its corporate website, Vonage.com, signaling the pinnacle of the Company's recent brand revitalization. The American Business Awards is the U.S.A.'s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and nonprofit, large and small. More than 3,600 nominations…

Banca Transilvania Chooses Vonage to Power its Digital Transformation

Vonage, a global business cloud communications leader, announced today that Banca Transilvania has chosen Vonage to power its digital transformation of traditional banking. The first bank in Romania is leveraging the Vonage API Platform to offer customers an AI-powered virtual assistant through WhatsApp using the Vonage Messages API. Vonage offers communications APIs - including messaging, voice and video communication solutions - that enable agile enterprises to enhance their customer experience and realise new business…

Tele-Town Hall Chooses Vonage to Power Virtual Technology to Global Customers

Vonage APIs enable more than 5 million messages and thousands of worldwide town hall meetings monthly Vonage, a global business cloud communications leader, has announced that Tele-Town Hall, a pioneer in virtual town hall technology, has chosen the Vonage SMS and Voice APIs to power 5 million messages and more than 1,000 meetings per month for its global customer base. Tele-Town Hall provides large-scale, personal communication tools to help organizations easily interact with millions of people through town hall-style…

Vonage Launches Integration with ServiceNow

Vonage, a global business cloud communications leader, has announced the expansion of its Vonage Contact Center capabilities to include seamless integration with ServiceNow, the leading digital workflow company. Vonage Contact Center for ServiceNow enables businesses with contact centers that rely on customized agent, employee, and customer workflows to deliver great customer experiences and enhanced productivity. Now more than ever, enterprises are digitally transforming and more reliant on mission-critical customer…

Four Vonage Team Members Receive CRN Women of the Channel Award

Vonage, a global business cloud communications leader, announced that CRN, a brand of The Channel Company, has named four Vonage emerging leaders to its prestigious 2020 Women of the Channel list. The annual list acknowledges select channel leaders representing technology suppliers, distributors, solutions providers and other IT organizations. These four Vonage channel team members each have been recognized for their contributions to channel advocacy, growth, thought leadership, and dedication to the IT channel:…