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Vonage

Vonage Enables Ramco Systems to Offer AI-infused Customer Engagement on the WhatsApp Business Solution via Nexmo Messages API

Vonage, a global business cloud communications leader, announced that global enterprise software provider Ramco Systems is leveraging Nexmo, the Vonage API Platform to offer the Ramco CHIA virtual assistant to customers using the WhatsApp Business solution. In today's market, consumers crave the simplicity and convenience of interacting with businesses in the same way that they do with friends and family, and social channels like the WhatsApp Business solution make that possible. With more than 1.5 billion users globally,…

Vonage positioned as a Leader and a Visionary in Gartner Magic Quadrants for Contact Center as a Service, Western Europe and North America,…

Vonage's NewVoiceMedia recognized in Western Europe and North America CCaaS reports for completeness of vision and ability to execute Vonage (NewVoiceMedia) has been positioned by Gartner, Inc. in the Leaders and Visionaries quadrant of the Magic Quadrant for Contact Center as a Service (CCaaS), for Western Europe and North America, respectively. For the former, this marks the third consecutive year Vonage's NewVoiceMedia solution has been recognized as a Leader. Gartner's Magic Quadrants objectively depict the vendor…

Vonage Campus 2019 to Explore Future of Cloud Communications

Customer and Developer Conference to Feature Keynote Addresses from Ken Jennings, Duncan Milner Vonage, a global leader in business cloud communications, has announced its worldwide customer and developer conference — Vonage Campus 2019 — scheduled for October 29-30 in San Francisco. The high-energy thought leadership event will present customers, partners, and developers with speakers, sessions, and demonstrations that explore the future of business cloud communications. The inaugural event will feature a keynote…

Vonage Positioned as a Leader in the 2019 IDC MarketScape for Cloud Communications Platforms

Vonage, a global leader in business cloud communications, has announced that it has been positioned as a Leader in the 2019 IDC MarketScape for cloud communications platforms. Vonage earned this distinction based on its API Platform and its One Vonage single, microservices architecture, as well as its status as the only company that can integrate across three of the fastest-growing enterprise segments today — communications APIs, unified communications and contact center (CPaaS, UCaaS, and CCaaS). "The Vonage API Platform…

Frost & Sullivan Recognizes Vonage as Innovation Leader in the Hosted IP Telephony and UCaaS Industry in North America

Vonage's pioneering technology services attain higher levels of scale and flexibility Frost & Sullivan has named Vonage as a top industry innovator, recognized for its strong track record as a technology pioneer and for reinventing itself under the One Vonage platform strategy to deliver fully programmable solutions across voice, video, SMS, chat and social messaging. The North American hosted Internet Protocol (IP) telephony and unified communications-as-a-service (UCaaS) market is experiencing steady growth as the…

Inside Marketing Boosts Sales Performance With Vonage

Vonage, a global business cloud communications leader, announced that Inside Marketing, who partners with technology companies to accelerate inside sales, has experienced rapid growth and major gains in performance and productivity by implementing Vonage’s NewVoiceMedia (NVM) contact centre solution. “Only a few months on and the system has proven to be a massive improvement on the legacy platform. The implementation was swift and well planned, with the team working closely with us from proof of concept through to UK and…

VvAA Groep B.V to Transform Service Experience and Performance with Vonage’s NewVoiceMedia Solution

Vonage, a global business cloud communications leader, today announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact center solution to boost its members' customer experience. VvAA Groep B.V is a member organization and a leading insurance provider for healthcare professionals and institutions in the Netherlands. The group's main objective was to provide a state-of-the-art experience for its members and customers, while strengthening its performance, operational efficiencies and team productivity.…

Vonage Bolsters Artificial Intelligence Capabilities of the OneVonage Platform via Purchase of Over.AI Assets

Acqui-hire Strengthens Vonage's Expertise in Conversational AI Vonage, a global business cloud communications leader, today announced that it will acquire certain assets from Over.ai, a Tel Aviv-based Voice and Conversational AI provider for enterprise communications. Vonage is acquiring Over.ai's technical team and intellectual property from i.am+, an AI technology platform co-founded and co-owned by musician will.i.am. With this talent acquisition, Vonage gains significant technology talent and expertise in…

Vonage Awarded 2019 CRM Excellence Award

NewVoiceMedia Solution Honored for Helping Clients Improve the Customer Experience  Vonage, announced that TMC, a global, integrated media company, has named Vonage's NewVoiceMedia Solution as a recipient of a 2019 CRM Excellence Award, presented by CUSTOMER magazine. "We are thrilled to have won the 2019 CRM Excellence Award from CUSTOMER Magazine for our NewVoiceMedia Solution," says Ken McMahon, SVP Operations at Vonage. "Providing tools to create a memorable and emotive customer experience is an intrinsic part of our…

Vonage Wins 2019 ContactCenterWorld Top Ranking Performer Award

Vonage, a global business cloud communications leader, announced today that ContactCenterWorld, the world’s largest contact centre and customer engagement association, has named Dave D'Arcy, its Senior Director of Customer Support and Service Delivery, as winner of its Top Ranking Performer Award for Best Leader. “I’m delighted to have won this prestigious award from ContactCenterWorld”, said Dave D'Arcy, Senior Director of Customer Support and Service Delivery at Vonage. “We are leveraging Vonage Business Cloud, along…

CleverTap Partners With Vonage to Enable the WhatsApp Business Solution via Nexmo Messages API

Businesses can instantly reach billions of users to provide convenience, support and personalization on the go CleverTap, the full-stack customer lifecycle management platform, released an integration with Nexmo, the Vonage API Platform, and its Messages API to add the WhatsApp Business solution to CleverTap's engagement suite. With this integration, CleverTap enables two-way communication with customers on one of the most widely used channels worldwide. Today's consumers want to interact with businesses just like they…

Cloud Computing Magazine Names Vonage a 2019 Product of the Year Award Winner

Vonage’s NewVoiceMedia Contact Centre Solution Recognised for Exceptional Innovation Vonage announced that TMC, a global, integrated media company, has awarded NewVoiceMedia Solution a 2019 Product of the Year Award, presented by Cloud Computing Magazine. “Learning and innovation are at the core of our mission and vision, and this award further reinforces our commitment to helping our customers deliver a better, more emotive customer experience” “We are especially proud to be recognised for innovation by Cloud…

Vonage Reinforces Its Position as Innovator in Programmable Business Communications With Strategic Partnership With Sendinblue

Alliance yields new email API and marketing platform, strengthens Vonage's fully integrated business communications offering via Nexmo APIs, and makes Vonage the sole SMS provider for Sendinblue Vonage, a global business cloud communications leader, has partnered with Sendinblue, a leading provider of cloud-based email marketing and marketing automation technology, to deliver a rich email communications offering to customers via Nexmo, the Vonage API Platform. With this partnership, Nexmo is also now the sole SMS provider…

Callsign Chooses Nexmo, the Vonage API Platform, to Deliver More Secure Communications for Banking Customers

Partnership Puts Innovative Digital Identity Technology at the Heart of Trusted Communications to Help Protect Customers from Fraud Callsign, a London-based company at the forefront of the identity revolution, and Vonage, a global business cloud communications leader, announced a partnership to deliver enhanced private communications for digital life providers. With APIs via Nexmo, the Vonage API Platform, Callsign’s real-time, artificial intelligence-driven identity and authentication solutions allow these technology…

Copper Announces New CEO, Eyes International Markets & Expansion

Fast-Growing CRM Company Copper, Now With More Than $100 Million in Venture Funding, Welcomes Dennis Fois to the Executive Team Copper, a Google Cloud-recommended CRM for G Suite, announced that industry veteran Dennis Fois will join the company as its new Chief Executive Officer. Fois joins Copper from NewVoiceMedia where he led the company through a successful acquisition by Vonage. His experience in international markets will help as Copper continues to expand globally and reimagine a new industry-standard for CRM.…

Vonage Wins 2019 INTERNET TELEPHONY Product of the Year Awards

Cloud-Native Vonage Business Cloud Solution and Vonage’s NewVoiceMedia Conversation Analyzer Both Recognized for Industry Innovation Vonage, a global business cloud communications leader, announced that integrated media company TMC, has awarded the Company a 2019 INTERNET TELEPHONY Product of the Year Award for two of its leading services - cloud-native unified communications solution, Vonage Business Cloud (VBC), and Conversation Analyzer on Vonage’s NewVoiceMedia solution. “I am honored to recognize Vonage with two…

Omar Javaid Named President of Vonage’s API Platform Group

Jay Patel Promoted to Vonage Chief Product Officer Vonage, a global business cloud communications leader, announced that Omar Javaid has been named President of the Company's API Platform Group. In this role, Omar will drive the vision and development of Vonage's communications APIs via Nexmo, the Vonage API Platform and will continue to provide strategic oversight of the Company's product portfolio. Vonage's Nexmo continues to be integral to accelerating the Company's One Vonage strategy of delivering fully integrated…

Aragon Research Positions Vonage as a Leader in the Globe For Unified Communications and Collaboration

Company Recognized for Completeness of Strategy and Performance Vonage, a global business cloud communications leader, has been positioned by Aragon Research, Inc. as a Leader in the 2019 Globe for Unified Communications and Collaboration (UCC). The Aragon Research Globe graphically represents an analysis of a specific market and its component vendors. The Aragon Research team does a rigorous analysis of each vendor, using three dimensions that enable comparative evaluation of the participants in a given market -…

Vonage Partners with Altice Portugal to Provide Leading-Edge Customer Communications

Partnership to Enable Next-Generation Mobile Voice and SMS Messaging for Businesses throughout Portugal Vonage, a global business cloud communications leader, has announced a partnership with Portugal-based telecommunications service company Altice Portugal to provide seamless, contextual SMS and Voice communications to its customers via Nexmo, the Vonage API Platform. Together, Vonage and Altice Portugal, through its corporate brand PT Empresas, will be the first in the region to offer businesses a fully…

Vonage Recognized as a ‘451 Firestarter’

Company Receives Award for Innovation and Vision in the Technology Industry from 451 Research Vonage, a global business cloud communications leader, has received the prestigious 451 Firestarter award from leading technology research and advisory firm 451 Research, in recognition of the Company's innovative contribution to communications. 451 Research's Firestarter program recognizes exceptional innovation within the technology industry. Introduced in 2018 and awarded quarterly, the program is exclusively analyst-led,…