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WFO

ZOOM International Awarded Highest 5 Star Rating from CRN – The Channel Company

ZOOM International awarded for channel partnerships in the workforce optimization & contact center solutions space ZOOM International a worldwide leader in call recording, workforce optimization (WFO), and compliance software for the contact center has been awarded 5 stars by CRN, The Channel Company for their commitment to channel based indirect sales and service of their partners worldwide. Marketing Technology News: Alfresco Wins Sixth Consecutive Award for Exceptional Customer Service ZOOM continues to round…

Verint Receives Top Scores for WFO Customer Satisfaction in New Market Report

For the Thirteenth Consecutive Year, Verint Named a Leader in Contact Center WFO Market; Ranked First in Customer Satisfaction for Product Capabilities; Earns Top Ranking as Quality Management Market Share Leader Verint Systems Inc., The Customer Engagement Company, announced it has been recognized for the thirteenth consecutive year as a leader in workforce optimization (WFO) in DMG Consulting LLC’s new 2019/2020 Workforce Optimization Product and Market Report*. Verint is the only featured vendor to receive a perfect…