WFO

ZOOM International awarded for channel partnerships in the workforce optimization & contact center solutions space ZOOM International a worldwide leader in call recording, workforce optimization (WFO), and compliance software for the contact center has been awarded 5 stars by CRN, The Channel Company for their commitment to channel based indirect sales and service of their partners worldwide. Marketing Technology News: Alfresco Wins Sixth Consecutive Award for Exceptional Customer Service ZOOM continues to round…

For the Thirteenth Consecutive Year, Verint Named a Leader in Contact Center WFO Market; Ranked First in Customer Satisfaction for Product Capabilities; Earns Top Ranking as Quality Management Market Share Leader Verint Systems Inc., The Customer Engagement Company, announced it has been recognized for the thirteenth consecutive year as a leader in workforce optimization (WFO) in DMG Consulting LLC’s new 2019/2020 Workforce Optimization Product and Market Report*. Verint is the only featured vendor to receive a perfect…