Browsing Tag

Workforce Management

UKG Receives Top Honors for Customer Success and Satisfaction from Its Users

UKG (Ultimate Kronos Group), a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, has been recognized by its customers through popular software review sites for customer success and product satisfaction. Marketing Technology News: Alation Launches New Company Initiatives To Further Support Women In Data And Technology “When UKG shows me how to make my job more efficient, it translates into making our employees’ jobs—and lives—easier.” “At UKG, we’re committed to…

Ceridian Completes Acquisition of Ascender

Ceridian , a global leader in human capital management (HCM) technology, today announced it has completed the acquisition of Ascender HCM Pty Limited, a leading HR and payroll solutions provider in the Asia Pacific Japan (APJ) region. The acquisition was previously announced on February 1, 2021 and closed effective today. Marketing Technology News: Paysafe Uses Snowflake to Power Cloud-based Approach to Data and Analytics “Ceridian provides the most comprehensive human capital management and payroll solution in the…

New Research Shows Only Half of Organizations Worldwide Say They Are Well Prepared to Support Customer Engagement in the COVID Era and…

A Troubling Engagement Capacity Gap Has Emerged, and 82 Percent Believe Challenges to Manage Customer Engagement Will Only Increase This Year On the heels of massive digital disruption and now, a year into the global pandemic, only 50 percent of business leaders say they are well prepared to support customer engagement priorities moving forward, and 82 percent say the challenges of managing customer engagement will only increase in 2021. What’s more, only 54 percent of leaders consider their organizations well prepared to…

U.S. Workforce Volatility Stabilizes but Uncertainty Remains, According to Workforce Logiq’s Annual Labor Market Report

AI-powered talent intelligence shows the total number of employees categorized as most likely to switch jobs is down 30% from its peak during the initial COVID-19 outbreak Workforce Logiq, a global provider of AI-powered workforce intelligence, technology, and services, today released its second annual Workforce Management Benchmark Report. The market analysis, which is based on proprietary and predictive insight from Workforce Logiq’s Total Talent Intelligence platform, examines workforce volatility across states,…

Playvox Caps Record-Breaking Year with Acquisition of Agyle Time Workforce Management

Acquisition Marks Creation of the World's First Workforce Optimization Suite Purpose-Built for the Digital-First Customer Engagement Center Playvox, the leading CRM-connected omnichannel contact center provider of agent optimization solutions, announced a $25 million funding round from Five Elms Capital and the acquisition of Agyle Time, a provider of cloud-native, digital-first workforce management (WFM) software for contact centers. In 2020, market demand for the Playvox platform drove an increase in active users by…

isolved Hires James Norwood as Chief Marketing and Strategy Officer

Enterprise software veteran joins executive leadership to help accelerate next phase of growth through a focus on transformational employee experience isolved, a Fall 2020 G2 Leader in Workforce Management, has named James Norwood as its chief marketing and strategy officer. Norwood, a veteran with more than 30 years of enterprise software experience joins isolved fresh on the heels of its recent rebrand and launch of isolved People Cloud, an intelligently connected human capital management (HCM) platform designed to manage…

Leading Companies Accelerate Digitalization Of Procurement And External Workforce Management With SAP Solutions

SAP SE announced that leading companies across the globe are fast-tracking digitalizing procurement and external workforce management with SAP® Ariba® and SAP Fieldglass® solutions to help ensure business continuity, increase efficiency, mitigate risk and contain costs during this time of economic uncertainty. More Than 70 New Customers, 245 Renewals and 290 Go-Lives In second quarter of 2020, more than 70 new customers selected solutions for procurement and external workforce management from SAP. These include Carrefour…

How Machine Learning Improves Efficiency and Management of Workforce

At a time when businesses are experiencing unimaginable disruptions, demands and priorities are continuing to shift. While maintaining functionality and financial health remains at the forefront of concerns, workforce management is an essential piece of successful business operation that must continue to be tended to despite the current climate business leaders are facing.  Companies can look to technology, such as Machine Learning and Artificial Intelligence to help streamline their workforce management processes while…

Five9 Empowers Canadian Insurance Provider to Migrate 1,200 Agents to Work Remotely

Five9, Inc, a leading provider of the intelligent cloud contact center, announced today that the company assisted a leading Canadian provider for home, automobile and business insurance to swiftly move 1,200 agents to work remotely as COVID-19 work from home mandates increased. .@Five9 Empowers Canadian Insurance Provider to Migrate 1,200 Agents to Work Remotely “The agility of the cloud empowers contact centers to quickly pivot to a completely remote workforce,” said Dan Burkland, Five9 President. “Luckily for this…

Daily MarTech Roundup: Latest News, Insights, Funding and Updates

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Zendesk, GlobalData, Minute Media, H2O.ai and Xactly. Zendesk Invests in Tymeshift to Improve Workforce Management (WFM) Solutions Leading Customer Support Ticket System and Sales CRM platform Zendesk has invested in Tymeshift. Tymeshift is an Omnichannel Workforce Management (WFM) tool that is made exclusively for Zendesk. Zendesk’s investment will help Tymeshift to build the…

Zendesk Invests in Tymeshift to Improve Workforce Management (WFM) Solutions

Leading Customer Support Ticket System and Sales CRM platform Zendesk has invested in Tymeshift. Tymeshift is an Omnichannel Workforce Management (WFM) tool that is made exclusively for Zendesk. Zendesk’s investment will help Tymeshift to build the most-accessible WFM solution. Tymeshift will use the new funding to push for growth in new markets. David Birchmier, CEO- Tymeshift At the time of this investment, David Birchmier, CEO- Tymeshift, shared his vision for the company’s future. David said, “We’re proud of the…

Accenture Helps United Utilities Build and Deploy a Digital Workforce Management Solution, Based on Salesforce Platform

Accenture has helped United Utilities, the UK’s largest listed water company, build and deploy a new digital workforce management solution built on the Salesforce platform, enabling the company to improve the service it provides to its 7 million customers. “This new solution we have delivered in partnership with Accenture provides a step change in how we serve customers in the North West” To simplify processes, provide enhanced visibility of contractor work and customer data, optimize network maintenance, and resolve…

PelicanCorp Acquires Geolantis Cloud Services

PelicanCorp, the global leader in the damage prevention industry, announced its acquisition of Geolantis, further strengthening its market reach into critical digitized data workflows. Geolantis provides strong data visualization, highly accurate mapping capabilities, workforce management, and asset inspection that is complimentary to PelicanCorp’s robust set of existing solutions. “We are immediately integrating the two companies. The Geolantis executive team is taking on significant roles at PelicanCorp. Geolantis…

Calabrio Appoints Josh Jabs as Chief Technology Officer

Global Technology Executive to Scale Delivery of Calabrio’s Leading Workforce Engagement and Customer Analytics Technology Calabrio, the customer experience intelligence company, has hired Josh Jabs as Chief Technology Officer. Reporting to President and CEO Tom Goodmanson, Jabs is responsible for delivering Calabrio solutions on a global scale, including overseeing product development, engineering and cloud operations. “He knows what it takes to convert business ideas into successful products that solve real problems…

Movista Acquires Natural Insight, Creating Clear Leader in Retail Execution and Workforce Management Technology

Retail technology leaders join forces on a mission to save brick-and-mortar by improving customer experience through flawless in-store execution Movista Inc., provider of the leading advanced, mobile-first retail execution and workforce management platform, announced today the acquisition of Natural Insight, a retail technology provider and its largest competitor. The milestone move, backed by New York-based private equity firm Level Equity, brings together two of the largest domain leaders in retail execution technology…

Calabrio Accelerates Contact Center Freedom by Introducing Agent Self-Scheduling Technology

Evolution of Employee Self-Service Supports Calabrio Vision to Help Customers Achieve a Flexible, Fair and Digitally Optimized Workplace Calabrio, the customer experience intelligence company, has announced the launch of Self-Scheduling for agents as part of the organization’s mission to disrupt and evolve the contact center market with enriched human interactions. The new workforce management (WFM) technology combines the benefits of planning optimization, intraday automation and agent self-scheduling to empower…

Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence

Combined company ranks among largest contact centre workforce management providers Calabrio announced it has acquired Teleopti, a workforce management software provider headquartered in Stockholm, Sweden—building the new global standard for the customer experience industry. The combination brings Teleopti’s workforce management (WFM) software together with Calabrio’s customer experience solutions to create the market-leading, true multi-tenant SaaS customer experience intelligence platform. Calabrio and Teleopti bring…

NICE Workforce Management AI Based Strategic Planner Receives CUSTOMER Magazine Product of the Year Award

Nice Recognized for Innovation in Customer Experience Technology and for Dedication to Quality While Driving ROI NICE announced that its Enhanced Strategic Planner (ESP) solution has been presented with a 2019 CUSTOMER Product of the Year Award by the global, integrated media company TMC. ESP is NICE’s cutting-edge offering for intelligent, accurate long-term workforce planning that helps contact centers develop better staffing strategies, manage outlays and improve customer service. NICE Workforce Management AI Based…

Monet Software Announces Workforce Management for Amazon Connect

Monet Software, a Leading Provider of Cloud-Based Workforce Optimization Solutions Integrated Seamlessly with Amazon Connect to Improve Agent and Customer Experience Monet Software which is a leading provider of cloud-based workforce optimization solutions announced that it has released an integration which offers to connect it with Amazon Connect. Amazon Connect is a simple, self-service related, cloud-based customer contact service center which makes it convenient for businesses to deliver satisfactory customer…