Workforce Management

Verint Received the Most Top Customer Satisfaction Scores for All Vendors and Ratings Categories Verint, The Customer Engagement Company™, announced that it has received top scores in multiple customer satisfaction categories according to…
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Leading in market share, NICE gains flawless ratings for customer satisfaction in the agent self-service, product and ongoing service and support categories NICE  announced that it has been recognized as the market share leader in…
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UKG Inc., a leading global provider of human capital management (HCM), payroll, HR service delivery, and workforce management solutions, announced the acquisition of SpotCues and its award-winning mobile communications platform, Groupe.io.…
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Helps eliminate the need to call with proactive digital care and AI to solve problems before customers are forced to make an actual call Sprinklr , the unified customer experience management (Unified-CXM) platform for modern enterprises,…
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The Software Report Award Recognizes Women Who Have Served as Role Models for the Next Generation of Leaders Seeking to Enter and Succeed in the Tech Sector The first global provider of integrated employee experience and workforce…
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Recognition from Software Review Websites Stems Directly from End User Ratings UKG (Ultimate Kronos Group), a leading global provider of human capital management (HCM), payroll, HR service delivery, and workforce management…
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Global provider of business process services moves from on-premise workforce management solution to NICE’s cloud-based technology to reduce costs, increase efficiency and improve services NICE announced that Firstsource Solutions…
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Verint, The Customer Engagement Company™, announced its schedule of October events where thought leaders will discuss digital-first engagement strategies and how to leverage artificial intelligence (AI), automated quality management (AQM)…
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SAP SE  announced that Red Hat, the world's leading provider of enterprise open source solutions, has streamlined and consolidated its external workforce program in North America, through partnership with Monument Consulting, with the SAP®…
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Reflexis Systems (now part of Zebra Technologies), a leading provider of intelligent workforce management and execution solutions for multi-site businesses in retail, food service, hospitality and banking, announced Vera Bradley has…
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Officium Labs, a unique customer experience startup, has launched a new suite of enhanced workforce management (WFM) tools under the brand "WorkForward." Powered by popular SpreadsheetScheduler.com technology, the new capabilities…
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Tens of millions of individuals in the UK have now been vaccinated, lockdown restrictions have begun to ease and we are are hopeful to see the inside of our offices on a regular basis once again. Yet, if we skip ahead to a year’s or indeed…
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Industry analyst firm Gartner recognized ADP as a Customers' Choice with category distinctions in Midsize Enterprises and North America in its 2021 Gartner Peer Insights 'Voice of the Customer': Cloud HCM Suites for 1,000+ Employee…
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Dentsu’s enterprise content solution, Content Symphony, has been named a Partner Solution for Adobe’s new Marketing System of Record, which the company unveiled at Adobe Summit. The designation is bestowed upon partners that leverage…
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We’re now one year on from the ‘great home-working shift’ and in that time, much has been made about the accelerated digital transformation businesses have had to embrace, and how this might negatively impact a dispersed workforce. But has…
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UKG (Ultimate Kronos Group), a leading global provider of HCM, payroll, HR service delivery, and workforce management solutions, has been recognized by its customers through popular software review sites for customer success and product…
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Ceridian , a global leader in human capital management (HCM) technology, today announced it has completed the acquisition of Ascender HCM Pty Limited, a leading HR and payroll solutions provider in the Asia Pacific Japan (APJ) region.…
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A Troubling Engagement Capacity Gap Has Emerged, and 82 Percent Believe Challenges to Manage Customer Engagement Will Only Increase This Year On the heels of massive digital disruption and now, a year into the global pandemic, only 50…
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AI-powered talent intelligence shows the total number of employees categorized as most likely to switch jobs is down 30% from its peak during the initial COVID-19 outbreak Workforce Logiq, a global provider of AI-powered workforce…
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Acquisition Marks Creation of the World's First Workforce Optimization Suite Purpose-Built for the Digital-First Customer Engagement Center Playvox, the leading CRM-connected omnichannel contact center provider of agent optimization…
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