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ZOOM International

ZOOM announces Elevēo WFM

ZOOM International, the leader in driving customer experience through the emotion of the customer, takes a major step in the Workforce Engagement Management market with the release of the Elevēo platform including the new Elevēo WFM. This announcement represents the culmination of two major milestone initiatives for ZOOM International, the release of a new Workforce Management product as well as their first native cloud platform “as a Service offering”. Unlike other companies that continue to expand via mergers and…

Upstream Works and ZOOM International Announce Cisco Solution Partnership

Delivering Best-In-Class Customer Experiences for Smarter, Next-Gen Cisco Contact Centers Upstream Works Software Ltd. and ZOOM International, both providers of Omnichannel Contact Center solutions, announced a new partnership to provide best-in-class customer experience (CX) solutions and power next-gen Cisco contact centers. The two companies will be showing their joint solutions at the Cisco Live Collaboration Partner Village, 10-14 June, in Orlando, Florida. Together, the companies make it easier and faster to deploy…