Intercom is Named to the Forbes Cloud 100 For Fifth Consecutive Year

The company makes another repeat appearance as it celebrates its 10th year in business and accelerated move upmarket

Intercom, the Conversational Relationship Platform that helps businesses build better customer relationships, has been named to the Forbes 2021 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures.

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Intercom provides customer communication technology that helps businesses build strong customer relationships, drive growth and scale, with companies including Amazon, Facebook, Lyft and IBM all using Intercom’s platform. In the past year, the company has seen accelerated momentum behind the business, hired a new Chief Financial Officer and Chief Revenue Officer and continues to launch industry-leading products as it paves a high-growth path to IPO.

“We’re honored to continually be recognized as one of the top private cloud companies in the world, as we help businesses fundamentally change how they build relationships with their customers,” said Karen Peacock, Intercom CEO. “We focus on building products that drive breakthrough value for our customers, helping them drive growth and scale, which continues to fuel our growth and earn Intercom incredible recognition like the Cloud 100.”

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For the sixth straight year, the Cloud 100 reviews submissions from hundreds of cloud startups and private companies each year. The Cloud 100 evaluation process involved ranking companies across four factors: market leadership (35%), estimated valuation (30%), operating metrics (20%), and people & culture (15%). For market leadership, the Cloud 100 enlists the help of a judging panel of 34 public cloud company CEOs who assist in evaluating and ranking their private company peers.

“The companies of the Cloud 100 list represent the best and brightest emerging companies in the cloud sector,” said Alex Konrad, senior editor at Forbes. “Every year, it gets more difficult to make this list — meaning even more elite company for those who do. Congratulations to each of the 2021 Cloud 100 honorees and to our 20 Rising Stars up-and-comers poised to join their ranks.”

“The private cloud ecosystem continues to see historic rates of digital transformation,” said Byron Deeter, partner at Bessemer Venture Partners. “Private cloud valuations are getting bigger as the market’s appetite for cloud continues to grow. These founders represent the absolute best in cloud computing today, and they appear likely to follow in the footsteps of our esteemed Cloud 100 alumni. Congratulations to these cloud leaders!”

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