Ventana Research Accolades NewVoiceMedia for Their Excellence in Digital Innovation

By Viraj T On Nov 13, 2018

Vonage’s NewVoiceMedia Is One of the Global Leaders in Cloud-Based Contact Centers and Inside Sales Solution. This Year, Ventana Research Endows the Company for Their Achievements in Customer Service Excellence

NewVoiceMedia has been on an award-winning spree this quarter. Their technology not only managed to grab the attention of Vonage, but also made a significant contribution in modernizing customer service.

Currently, global corporations rely on Ventana Research to derive insights and training on emerging technologies. Ventana’s extensive research on technologies, both mainstream and disruptive, has transformed this research firm’s findings to be regarded as a benchmark in the industry. Ventana’s annual awards on digital innovations are based on technologies that have made the maximum impact in their respective industry. NewVoiceMedia’s Conversation Analyzer Solution was identified by Ventana as the best innovation in the customer service sphere for 2018.

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MarTech Series has been covering NewVoiceMedia’s recognition, some of which are:

NewVoiceMedia Positioned as a Leader in Gartner Magic Quadrant for Contact Center as a Service, Western Europe

NewVoiceMedia Named in FT Future 100 2018

NewVoiceMedia Wins 2018 Communications Solutions Products of the Year Award

NewVoiceMedia Wins 2018 Customer Sales and Service World Award

NewVoiceMedia Wins 2018 Cloud Computing Product of the Year Award

NewVoiceMedia’s Conversational Analyzer

NewVoiceMedia’s Conversational Analyzer, as the name suggests, is an integrated tool that analyzes speech. This speech is further broken down to pick up content that provides an answer to customer questions around common themes. Simultaneously, the tool also partakes in data visualization to analyze and/or understand possible outcomes of a customer’s conversation with a non-human operator. When enterprises combine interaction data from their CRM with this technology, they are at a vantage point to achieve and refine business challenges.

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“Submissions for this year’s awards reinforce the rapid growth in digital innovation; selecting the winners was no easy task for the research team. Congratulations to NewVoiceMedia for its investment into technology and setting the pace for how tech can enable new breakthroughs in business processes and ultimately the critical business outcomes expected,” Mark Smith, CEO and Chief Research Officer at Ventana Research, commented.

Chris Haggis, SVP Customer Success at NewVoiceMedia, stated, “We are honored to have won Ventana Research’s Customer Excellence Award for our Conversation Analyzer solution. Businesses using NewVoiceMedia with Conversation Analyzer benefit from a unified, pre-integrated platform that offers valuable insights into the data captured during customer interactions. With the ability to analyze every call, sales and service teams can increase their productivity and conversion rates, while having exceptional conversations with their customers and prospects through every interaction.”

With 2018 seeing a lot of surprising and big-ticket acquisitions, industry experts are predicting that the Speech-To-Text sphere will see many more takeovers. Watch this space for the latest in Marketing Technology news.