New Foxit Software-Sponsored Study Finds Pandemic Is Significantly Increasing Need For Digital PDF Document Creation Among Banks and…

BPI Network Study Highlights Requirement For More Affordable, Easy-to-Use PDF Editing Software to Maintain Licensing Budgets and Quickly Empower New Users The need for more affordable, full-featured and easy-to-use PDF editing software is growing rapidly among banking and financial services companies, in part due to increased requirements for digital interaction with customers and employees during the Covid-19 pandemic, according to a new study sponsored by Foxit Software, a leading provider of innovative PDF products and…

Twilio Banks on Customer Intelligence, Agility and Cloud Contact Center to Meet ‘New-Normal’ Demands

Customer intelligence and cloud contact centers have come together as a novel science in solving major challenges that the marketers face during a pandemic. Leading Cloud communication platform Twilio has made significant enhancements to its modern contact center, bringing new mobile innovation to enable the remote, agile workforce with state-of-the-art customer intelligence. It is an unchallenged fac today that customer intelligence fuels the future of customer engagement across all industries, and this intelligence is…

Seismic and Vertical IQ Partner to Empower Banks with More Personalized Client Interactions

Integration Relies on Seismic LiveDocs® Technology and Vertical IQ's Rich Industry Intelligence to Automatically Generate Insightful, Custom Content for Any Industry Seismic, the industry-leading and award-winning sales enablement platform provider, has partnered with Vertical IQ, an industry intelligence solution that readies sales and marketing professionals with the insight needed to win, grow and retain more business. Bankers can leverage Vertical IQ's industry intelligence and Seismic's dynamic content automation…

New Verint Research Shows Which Banks Deliver on Customer Experience During Pandemic

Digital and Online Banks Lead the Verint Experience Index, Earning Top CSAT and NPS Scores, in the Midst of Physical Distancing, Financial Upheaval Consumer banking behaviors have changed radically as a result of the COVID-19 pandemic. The findings of new research announced by Verint Systems Inc., The Customer Engagement Company, show which banks have maintained and even improved customer satisfaction during a time of market disruption. Marketing Technology News: Leading Contextual Advertising Company Media.net Joins IAB…

Pega Launches Small Business Lending Reference App To Help Banks Speed Processing of COVID-19 Emergency Loans

Crisis solution available today for Pega clients and configures in just days Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, today announced the launch of a Crisis Small Business Lending reference application which helps financial institutions manage the thousands of emergency loan applications pouring in from small businesses seeking COVID-19 financial relief. Available to Pega Platform clients and configurable in just days, it comes with prebuilt templates…

Vymo Launches ‘Work From Home’ Solution to Ensure Business Continuity for Leading Banks and Insurers

Vymo's 'Work From Home' solution deployed to empower Agents, Relationship Managers and other Frontline employees engage customers while working remotely Vymo, the World's leading provider of solutions for on-the-go sales teams announced a Work From Home version of its Personal Sales Assistant product for frontline personnel such as Agents, Brokers, Advisors, Wholesalers, and Relationship Managers. It is designed to provide 24/7 secure access to necessary data through a simple app for mission-critical customer engagement …

Appy Pie Launches Chatbot Builder for Banks to Help Them Strengthen Their Customer Relationships

Appy Pie has introduced the perfect chatbot builder for banks to help them improve their support services and connect with the customers in a better way. Appy Pie's chatbot builder allows users to create chatbots that don't need any coding. They work continuously and remain available for their users round the clock. Appy Pie's Chatbot Builder lets you build chatbots without coding, with various effective features including customized chats and designs, live agent transfer, appointment booking system and many more. Appy…

Top 5 Best Customer Experience Tools for Banks and Financial Sector

It is a difficult task to manage the seamless customer experience as you need to understand how consumers engage with your service or product and what they want from it. Your work is simplified by using a good customer experience management tool to capture relevant user data and glean actionable insights from it. What is an ideal customer experience tool for banks? It is one that is equipped with effective features like customer feedback capture, contextual help, customer analytics, and content management. 5 Leading…

Accenture and SAP Build Prototype that Uses Distributed Ledger Technology to Enable More Efficient, Secure and Reliable Payments Between…

Companies Collaborate with R3’s Corda Platform for Real-Time Gross Settlement System Accenture and R3 are collaborating and co-innovating to build a real-time gross settlement system that will enable faster, more efficient, reliable and secure payments between banks and customers. With real-time gross settlement (RTGS) systems, electronic funds transfers between banks occur in real time and settle on a one-to-one basis. This process is often used for high-value transactions that require immediate clearing and are…

How Better Mobile Onboarding Can Help Banks Target Millennials and Gen Z

In June 2019, JPMorgan scrapped Finn, its mobile banking app aimed at Millennials, after only a year in business. The move left other financial institutions questioning the fate of similar programs such as Wells Fargo’s Greenhouse and Goldman Sachs’ Marcus. Were these sleekly branded products actually effective at attracting Millennials? If not, what tactic would be? These are urgent questions. Banks today struggle to hold onto younger customers: Millennials are 2.5 times more likely than other generations to switch banks…

Banque du Caire, One of the Largest State-owned Banks in Egypt, Goes Live With Temenos to Redefine Digital Customer Experience

New Digital Experiences for Both Corporate and Retail Customers Rapidly Deployed With Bank’s Existing Core Temenos, the banking software company, announces that Banque du Caire has gone live with Temenos Infinity, the omni-channel digital banking product to transform the bank’s multiple banking channels into a fast, seamless and compelling customer journey. At this first stage of the Temenos Infinity implementation, the bank has gone live with digital channels servicing corporate and retail customers. The second phase of…

Outdated Technology Preventing Banks from Investing in Disruptive Technologies, According to Fenergo Survey

Fenergo, the leading provider of digital Client Lifecycle Management (CLM) software solutions for financial institutions, revealed that 20% of C-suite executives in banks say that the maturity of their technology infrastructures is preventing them from investing in new, disruptive technologies including big data analytics and Artificial Intelligence (AI) to improve CLM. 67% are not currently partnered with a fintech/regtech provider to improve operational efficiencies and just 40% of respondents have integrated with an…

Lemnisk Partners With Infosys Finacle to Co-Innovate on Digital Marketing Solutions for Banks

Lemnisk is excited to announce its partnership with Infosys Finacle. Lemnisk, an intelligent and secure Customer Data Platform for Financial Services, entered into a partnership with Finacle as part of their Finacle FinTech Connect program. Finacle FinTech Connect is an ecosystem innovation initiative that brings together banks, FinTechs, and Finacle. Through the program, Finacle identifies promising FinTech solutions from across the world and co-innovates with them to help accelerate innovations for banks. With this…

Six in Ten Consumers Willing to Share Significant Personal Data with Banks and Insurers in Exchange for Lower Pricing, Accenture Study Finds

Nearly six in ten consumers would be willing to share significant personal information, such as location data and lifestyle information, with their bank and insurer in exchange for lower pricing on products and services, according to a new report from Accenture. “We are still in the early stages of Europe’s burgeoning Open Banking revolution, and I expect consumer attitudes there to evolve as banks invest in and offer more relevant services.” Accenture’s global Financial Services Consumer Study, based on a survey of 47,000…

Consumers Trust Amazon Is Using Their Data Responsibly, Beating out Apple, Google & Banks, According to New SmarterHQ Survey

79% of Consumers Believe Companies Know Too Much about Them, yet 90% Are Willing to Share Behavioral Data for a Cheaper and Easier Shopping Experience While consumers are concerned about the privacy and security of their data, yet want a more personalized experience from brands, a new survey of more than 1,000 consumers from SmarterHQ, a leading multichannel behavioral marketing platform, set out to determine which companies and industries are handling their users’ data responsibly, and which marketing tactics consumers…

BookingBug Debuts Studio to Improve Customer Journey Management for Enterprise Retailers and Banks

New Staff Admin Experience Improves Management, Engagement and Measurement Across Every CX Touchpoint BookingBug, the leader in customer journey management, announced the launch of Studio unveiling a new workforce experience for enterprise retailers and financial services clients. Studio empowers staff to effectively manage the customer’s path to purchase by delivering high-quality customer experiences across all digital-physical channels and touchpoints, leading to improved operational efficiencies and continued growth.…

SingleStore Recognized as One of The Americas’ Fastest Growing Companies 2021 by The Financial Times

SingleStore, the unified database for fast analytics, has ranked 188 out of 500 on The Financial Times inaugural list of The Americas’ Fastest Growing Companies 2021. This prestigious award is presented by The Financial Times (FT) and Statista Inc., the world-leading statistics portal and industry ranking provider. The FT Americas’ Fastest Growing Companies is a list of enterprises that contribute most heavily to economic growth. Marketing Technology News: Amdocs Selected By Fastweb For The Modernization Of Its…

Equifax Promotes Greater Financial Inclusion With New Payment Insights Solution

Equifax continues to expand its leadership in alternative data solutions with the introduction of Payment Insights. Developed in partnership with Urjanet, the cloud-based Payment Insights solution promotes greater financial inclusion, regardless of the consumer's traditional credit score, by empowering consumers to share utility and telecom payment history with banks or lenders when applying for loans and other services. According to the Federal Reserve, 63 million American adults are either unbanked or underbanked. These…

TigerGraph’s Graph + AI Summit 2021 to Feature 40+ Sessions, Live Workshops and Speakers from JPMorgan Chase, NewDay, Pinterest, Jaguar Land…

TigerGraph, provider of the leading graph analytics platform, unveiled the complete agenda for Graph + AI Summit 2021, the industry’s only open conference devoted to democratizing and accelerating analytics, AI and machine learning with graph algorithms. The roster includes confirmed speakers from JPMorgan Chase, Intuit, NewDay, Jaguar Land Rover, Pinterest, Stanford University, Forrester Research, Accenture, Capgemini, KPMG, Intel, Dell, and Xilinx, as well as many innovative startups including John Snow Labs, Fintell, SaH…

TigerGraph’s Graph + AI Summit 2021 to Feature 40+ Sessions, Live Workshops and Speakers from JPMorgan Chase, NewDay, Pinterest, Jaguar Land…

 TigerGraph, provider of the leading graph analytics platform, unveiled the complete agenda for Graph + AI Summit 2021, the industry’s only open conference devoted to democratizing and accelerating analytics, AI and machine learning with graph algorithms. The roster includes confirmed speakers from JPMorgan Chase, Intuit, NewDay, Jaguar Land Rover, Pinterest, Stanford University, Forrester Research, Accenture, Capgemini, KPMG, Intel, Dell, and Xilinx, as well as many innovative startups including John Snow Labs, Fintell, SaH…