JDA’s New Dynamic Tasking Module Automatically Prioritizes the Most Important Tasks First, Driving a Lift in Customer Satisfaction and Affinity Sales and Letting Stores Return to Their Role as Merchants
NRF Big Show- An optimal, customer-first in-store retail experience is the cornerstone for many retailers looking to gain competitive advantage within brick-and-mortar stores amid the rise of e-commerce. Today, JDA Software, Inc., launched new collaborative capabilities within its Luminate Store Optimizer SaaS solution that prioritize the most important tasks or objectives first, making it easier than ever to respond to rapidly changing business challenges.
JDA Luminate Store Optimizer Enhances In-Store Experience with new Collaboration Capabilities #NRF2019: http://bit.ly/2STKlT2
JDA’s new Dynamic Tasking capability optimizes projects and tasks between retailers’ headquarters and stores, helping corporate employees collaborate and improve communication. Dynamic Tasking serves as a budget-aware planning and optimization tool that integrates with retailers’ existing systems, combining human and IoT sensor derived tasks combined with advanced analytics and business process improvement. By optimizing tasks to achieve corporate objectives, store associates and teams are kept on task, on schedule and on budget – paramount to a seamless in-store shopping experience. The Dynamic Tasking component is now available within JDA Luminate Store Optimizer, which turns real-time data into actionable insights to improve inventory and labor management, increase operational efficiency, and enhance customer experiences.
“The store experience continues to be an important part of the shopper’s journey. A poor store experience can damage customer loyalty across the brand. Luminate Store Optimizer can significantly enhance the customer experience, acting as a store manager’s digital assistant, constantly evaluating priorities across the store. Dynamic Tasking adds a new level of collaborative capabilities that intelligently directs store associates to the most important task at any time, streamlining processes while enhancing the in-store experience,” said Jim Prewitt, group vice president, product management JDA. “By empowering store associates on the front lines with customers on the floor, retailers will see a lift not only in service and satisfaction levels, but in sales, as associates will spend more time with shoppers, and less time working on back-end store issues.”
Luminate Store Optimizer helps increase sales, margins and customer satisfaction by optimizing tasks, both corporate -driven and intra-day. By providing visibility into inventory, identifying out of stocks and assigning replenishment tasks, Luminate Store Optimizer reduces lost sales and improves the customer experience.
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