Industry-First Experience Provides Consumers a Personalized and Frictionless Mixed Reality Shopping Experience
VNTANA, a leading mixed reality company, and Mall of America, announced a collaboration with the launch of the first-ever Shopping Hologram Concierge to bring consumers a personalized and frictionless shopping experience this holiday season. The industry-first experience allows shoppers to ask Ellie, Mall of America’s Shopping Hologram Concierge for gift advice and other shopping needs giving consumers a personalized shopping experience in America’s largest retail and entertainment destination. For example, Ellie will list out gifting categories such as “teen” or “husband” and you can choose what category you’d like her to help you with. Ellie will ask you additional questions to help you pick the perfect gift.
The Shopping Hologram Concierge is powered by VNTANA’s patented software platform that allows anyone to connect an existing chatbot (i.e. Microsoft Azure, Amazon Alexa, IBM Watson, Satisfi Labs or others) with a 3D model to create an intelligent avatar that can assist consumers in a number of ways that could include answering questions, scheduling appointments, giving directions, and even helping with purchases. The software platform allows retailers to easily create interactive experiences that sync with their CRM system to provide a more personalized experience for their customers while generating leads.
“Consumer engagement is a key component in the madness of holiday shopping, it is essential for retail outlets to curate personal and engaging experiences for shoppers,” said Ashley Crowder, CEO and Co-Founder of VNTANA. “Our collaboration is a great example of how tech-forward companies like Mall of America are optimizing sales with mixed reality to capture consumer’s interactions, while providing amazing customer service.”
Mall of America partnered with VNTANA to bring cutting-edge technology into the shopping experience to develop attractive experiences that seamlessly connect the online to offline. This latest visualization of an AI personality is a part of Mall of America’s continuous digital transformation for retail, connecting their existing AI chatbot powered by Satisfi Labs to VNTANA’s platform.
“At our core, Mall of America is an experiential retail destination and we are thrilled to work with VNTANA to deliver this unique hologram experience throughout our holiday season,” said Sarah Townes, VP of marketing at Mall of America. “VNTANA’s hologram technology is a great way to capitalize on our multi-channel chatbot we launched last year and provides yet another interaction for guests to experience that not only offers a fun interaction but also assistance to those searching for gift ideas this holiday season.”
The Shopping Hologram Concierge will be live throughout the holiday season located at Mall of America’s Holiday Cottage on North.