Program identifies technology providers that pledge commitment to unbiased, representative reviews

Hyland, a leading content services provider, has joined the Gartner Peer Insights Customer First Program, designed specifically to build the trust and credibility between stakeholders in the Gartner Peer Insights community and leading software and services providers. As part of the program, Hyland gained senior-level commitment to invite unbiased reviews from its customer community and ensure it delivers positive and successful interactions.*

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As the only content services provider within the Gartner Peer Insights Customer First Program, Hyland’s promise is to become the voice of the customer dedicated to hearing all feedback and setting actionable ways to respond to reviews, concerns and questions. Aligning with its customer-driven product development approach, in the last 12 months Hyland received 69 reviews, with an overall rating of 4.3**, Hyland’s positive reviews encompass feedback across all industries, regions and platforms with themes aligning to delivering superior service, supporting automation strategies, developing feature-rich solutions and empowering users with better information access, collaborations and capabilities on its low-code platforms.

“Ensuring every engagement is a positive experience is top priority as we see Customer Success as a company philosophy.”

“We are extremely proud to be a Gartner Peer Insights Customer First Program member and believe aggregating unbiased feedback from across our customer community will only strengthen our overarching Customer Success strategy,” said Susan deCathelineau, chief customer success officer at Hyland. “Ensuring that every engagement throughout the customer journey is a positive experience is top priority across all departments at Hyland as we see Customer Success as a company philosophy. Participating in the Gartner Peer Insights Customer First Program aligns with our proven track record for customer success and customer-driven development approach. We’re looking forward to utilizing the feedback we receive to continually improve our products, services and support in helping our customers and the customers whom they serve to achieve long term success.”

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Recent feedback from Hyland’s global customer base includes:

• “As a longtime customer of Hyland, I have seen them grow into a company that is driven to develop solutions that meet their customer base both vertically and horizontally. This success is discovered through listening to their customer needs, being objective on software functionality, and willingness to pace within the broad spectrum and changing landscape of technology,” Manager Enterprise Automation within the Financial Services industry.
• “As far as financial institution is concerned, content and processes are of utmost importance. Even more important is their management and discovery and that’s exactly where OnBase has helped us. From content management to business process management, it mostly covers everything intuitively,” Devops Engineer within the Financial Services Industry
• “What can I say about Hyland Software that I haven’t said already? As our solutions grow here at our organization is always there with the support that we need to keep growing our solutions whether it is a back-office solution or a clinical one. We are looking to move to the Hyland Cloud and their Sales/Services teams have really been helping us map this out for us. Their Customer Support has still been top notch even with the crazy past year we have had with the pandemic. I can’t wait for things to get back to normal so I can attend a great event put on by Hyland, like a Tech Quest or CommunityLIVE,” Applications Manager within the healthcare industry.

**Total rating out of 5, as on July 9, 2021.

The Gartner Peer Insights Customer First program constitutes an organization’s commitment to solicit reviews from its customers using programmatic sourcing strategies and best practices. They neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.

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