Ava Airways Selects Brand Interaction Leader Ada for a More Personalized Passenger Experience

Ada to provide automated  brand interaction before, during, and after takeoff

Ada, an Automated Brand Interaction company that bridges the gap between brands and the people they care about, today announced its partnership with Ava Airways, one of the most innovative airlines in the Americas. Through this partnership with Ada, Ava Airways will be able to scale customer support, increase revenue opportunities, and provide a VIP experience to every customer with advanced self-service.

Ava Airways will use Ada’s no-code, AI-powered brand interaction platform to engage with their passengers and deliver valuable interactions across every touchpoint in their journey. This includes engaging new customers with proactive messaging and showcasing the benefits of the airline, as well as creating self-serve options for Ava passengers to seamlessly make changes to their reservation, reschedule flights and update passenger information via web, mobile, WhatsApp, and SMS. Additionally, Ada will recommend personalized offerings to upgrade passengers, sell seats, bags, and meals and connect with Ava Airways’ loyalty program for special partner promotions.

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“Ava Airways is a pioneer in the airline industry, looking to revolutionize the passenger journey through innovation and personalization, and in choosing Ada as its automation partner, their customers will get a VIP experience that sets Ava Airways apart from competitors,” said Mike Murchison, CEO and co-founder of Ada. “Many airlines have poor relationships with their customers due to long wait times and a lack of personal interaction, but now with Ada’s AI-powered automation, Ava Airways passengers will be provided with the same high degree of empathy and personalized service that we all deserve.”

“Ava Airways is on a mission to create a cohesive concept for the airline of the future, so when looking for an automation partner, we needed a company that approached innovation in the same vein as us. Once we met Ada and saw their work in forging the path for automated brand interactions, we knew it was a perfect match,” said Olivier Arrindell, CEO at Ava Airways. “As we grow, we want to create more efficient and satisfying customer experiences with an emphasis on personalization, and we know Ada will make this possible for our customers, before, during and after their flights to feel like VIPs.”

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