International fraud protection leader ClearSale has announced a partnership with innovative shipment tracking service, Route, and chargeback management service, Midigator, to educate merchants on protecting purchases made from their online channels. In an upcoming webinar titled “Protecting Your E-Commerce Revenue from Order to Delivery and Beyond,” leaders from the three companies will provide insights to online retailers on how they can protect purchases and packages from end-to-end.
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More and more consumers have moved their shopping online as a result of the current global crisis. While a boon for online retailers, it also creates escalated risks for merchants. Stolen package claims are on the rise, and retailers must be prepared to protect themselves from both fraudsters as well as chargebacks. In addition, many customers are making purchases online for the first time, increasing the chance of falsely declined purchases.
“Normally, we’re concerned about the sophistication of fraudsters when it comes to online transactions,” said Rafael Lourenco, EVP and Partner at ClearSale. “But now, with the massive uptick in online transactions, merchants must now be aware of both skillful fraud attempts and the sheer volume of transactions. Merchants need partners that can provide equally innovative solutions to address every facet of e-commerce fraud.”
The May webinar will feature expertise from executives from all three companies, including Adam Gardner, Route’s Director of Strategic Partnerships; Mike Fagan, Midigator’s Senior Partner Account Manager; and ClearSale’s Lourenco along with Vice President of Partnerships and Alliances, Denise Purtzer. Attendees will learn the resources available to protect their businesses, end-to-end, from a broad spectrum of e-commerce fraud and customer service challenges.
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“Consumer trust is a major component of online sales,” said Gardner, “and that means the purchase experience must be clean and the customer needs to receive their goods. But we’ve seen a 130% jump in stolen package claims just from February to March this year. Fraudsters are as active now as they are during peak e-commerce periods–and in some cases more so– which means that merchants need to do everything they can to protect their current and future revenue.”
Fagan added, “Both e-commerce only and omnichannel retailers have an unprecedented opportunity to catch the attention of buyers but stand to lose a lot when chargebacks run rampant. Regardless of size, online retailers need to know that there are solutions that can help them protect their profits.”
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