New Additions Include Tools to Help Reduce In-Store Lineups and Appointment Times with Associates
Foko Retail, a leader in the retail communication space, announced today an expansion to its COVID Kit. The COVID Kit is a suite of resources designed to help retailers reopen safely and manage store operations during a very challenging time in the industry. The new additions to the kit include tools to help manage customer lineups virtually and a reservation app that allows customers to book appointments with associates in-store.
Marketing Technology News: Talkdesk Propels Palmer Johnson Power Systems Customer Service With Cloud Contact Center Innovations
“We’ve been working hard to figure out what kind of tools retail really needs right now, and where we can help,” says Foko Retail CEO Marc Gingras. “The newest phase of our COVID Kit is intended to help companies adjust to the new realities of brick-and-mortar retail in 2020. The more they can limit store capacities and control the flow of people coming and going, the less likely illness is to spread in their stores, helping them protect both retail teams and their customers.”
MyQueue is a virtual waiting line for customers who want to come into the store. Customers can use the app to add themselves to a waitlist of shoppers and are given a place in the queue. They will then receive a notification when it is their turn to enter. The concierge view of the app allows the retailer to easily oversee who is up next and manage a store’s capacity.
Marketing Technology News: Outreach Closes $50 Million Round Hires Melissa Fisher as CFO
MyReservation is a tool for customers to book appointment times to come into the store and meet with an associate. They simply open the application, choose the store location and time slot they’d like, and confirm their reservation.
Foko Retail’s COVID Kit previously included a self-assessment COVID-19 symptom screening tool, a dedicated website tracking store reopenings across America, and free usage of Foko Retail’s communication module for six months.
Marketing Technology News: Ingenico North America Reenforces Commitment to Customer Delivery