Banner Before Header

Springbot Helps Merchants Stay Connected with Loyal Customers through an Integration with Smile.io

Springbot, a data-driven marketing platform for eCommerce retailers, announced a new integration with Smile.io, the world's largest reward program provider, that gives Springbot merchants easy access to valuable customer loyalty data within their platform. Loyalty programs are a popular way to increase engagement with existing customers as well as attract new customers, particularly for small and mid-sized merchants. In an ongoing environment where digital commerce continues to accelerate, now more than ever brands are…

Comm100 Launches Second-Generation Digital Omnichannel Customer Engagement Solution

Comm100, a global provider of digital customer engagement solutions, announced the launch of Comm100 X, its second-generation omnichannel platform. Comm100 X centralizes customer conversations across live chat, email, SMS, and social media, empowering customer service agents to track and respond to queries across digital channels through a single, unified interface. At the core is Comm100 X's contact-oriented architecture that enables native contact management as well as integration with CRM systems for deeper enterprise…

Atos Acquires Data Science Firm Miner & Kasch

Atos, a global leader in digital transformation, announced its acquisition of Miner & Kasch, an artificial intelligence (AI) and data science consulting firm headquartered in Elkridge, Maryland that specializes in building intelligent end-to-end, data-driven solutions. With this acquisition, Atos will enhance its big data and AI consulting practice of zData experts to accelerate its Data Science-as-a-Service offering and to deploy edge and next generation data science platforms for industry solutions at a global scale.…

Databook Announces Key Hire as Jim Christen Joins the Company as Chief Operating Officer

Seasoned Executive Brings Enterprise Selling Expertise to Drive Databook's Growth Databook, the leading platform in enterprise customer intelligence, has announced that seasoned technology executive, Jim Christen, has been named the company's new Chief Operating Officer. Christen will report directly to Databook CEO & co-founder, Anand Shah, with key growth-related responsibilities including sales, sales development, customer success, channel development, and professional services. Marketing Technology News:…

FreedomPay Integrates with Google Pay to Support Next Level eCommerce Payments

New integration enables FreedomPay to offer Google Pay across all its eCommerce solutions, providing seamless payments in a merchant's app, website, and in-store FreedomPay, a leading consumer-centric commerce platform has integrated support for Google Pay, the fast, simple and secure way to pay on sites, and in apps, using the cards saved to your Google Account, to provide seamless payments across its full range of eCommerce solutions, in both Android applications and in browsers via FreedomPay's Hosted Payment Controls …

Kustomer Launches KustomerIQ, Leveraging Intelligence Throughout Its Customer Service Platform

KustomerIQ leverages advanced artificial intelligence to help agents more efficiently analyze and take action on customer requests. Machine learning models are deployed to allow support experiences to be more rapid and accurate Kustomer, the SaaS platform reimagining enterprise customer service, announced the broad rollout of KustomerIQ, its artificial intelligence engine embedded across the Kustomer CRM platform. Kustomer IQ is empowering companies to do more with less, and operate as efficiently as possible in the face…

SnapCell Launches Live Streaming

SnapCell is excited to announce the release of their new product: SnapCell Live. In the current climate where we are required to be social distancing, customers are unable to visit dealerships. SnapCell Live allows clients to take the dealership to them with live video streaming. Technology is changing the way we consume information and entertainment. A survey conducted by consulting firm, Deloitte, last year found that about 53% of Americans stream TV shows and 56% prefer streaming videos on a monthly basis. This shift…

Pega Helps Accelerate Digital Transformation With Launch of Pega Kickstart Services

New fixed-price offerings help enable businesses to deploy customer microjourneys, email bots, or workforce intelligence in just weeks Pegasystems Inc., the software company empowering digital transformation at the world's leading enterprises, announced the launch of Pega Kickstart – a new family of fixed-price services that help businesses quickly deploy Pega software to help address critical customer and employee experience problems. Through a combination of Pega tools, best practices, and a dedicated services team,…

China’s Strong Internet Use Spurs New Opportunities in Enterprise SaaS, Digital Advertising

FN Media Group Presents NetworkNewsWire Editorial Coverage As China's population nears 1.5 billion and internet use is rising at an explosive rate, the prospects for SaaS Enterprise Solutions and online marketing look brighter than ever. With a record number of people in China spending time online reading new, playing games, shopping and participating in social media, Software as a Service (SaaS) and digital marketing may be more effective than ever. iClick Interactive Asia Group is among the leading providers of…

Allset Raises $8.25 Million Series B Amid Increased Demand for Online Takeout Orders Caused by the Global Pandemic

Los Angeles-based food pre-ordering service Allset announced it has raised $8.25 million in Series B funding round, led by EBRD with participation from existing investors Andreessen Horowitz, Greycroft, SMRK VC Fund, as well as new investor Inovo Venture Partners. The new round brings the Allset's total investment to $16.6 million. "Today we are actively working to ensure the safety of customers and supporting the local businesses. The new funding will enable us to help the communities we serve during this challenging…

Demandbase Expands Industry-Leading ABM Platform

New solutions empower B2B Marketers to take control of data and programs Demandbase, the leader in Account-Based Marketing (ABM), unveiled new solutions that provide marketing teams next-level control in designing, executing and measuring the success of their ABM strategies - Demandbase Data Stream, Site Analytics, and Self-Serve Targeting. In today's data-driven business environment, the sheer volume of information available to marketers is astronomical. Extracting the insights needed to tailor campaigns that drive…

Genesys Messaging with WhatsApp Simplifies Communication Between Businesses and Consumers

Powerful contact center solution from leader in customer experience helps organizations connect every interaction across voice, email, chat and messaging Vodafone Germany is now using WhatsApp, SMS and another top business messaging platform supported by Genesys, the global leader in cloud customer experience and contact center solutions. With Genesys Messaging, 1,500 of the company's agents can connect easily and intuitively with customers on this growing channel, which already averages 300,000 monthly interactions.…

DisruptOps Raises $9 Million Series A to Scale Cloud Security Operations

Drive Capital leads investment in DisruptOps to scale go-to-market efforts of the market-leading cloud security operations platform DisruptOps Inc., the leader in Cloud Security Operations, has raised $9 million in Series A funding from Drive Capital and existing investor Rally Ventures to scale go-to-market capabilities and accelerate product development to meet growing market demands. Global organizations are rapidly expanding into the cloud and while the cloud can lead to amazing business outcomes of increased…

ANINE BING Deploys NewStore Omnichannel Platform Across Ecommerce and Retail Stores

Global fashion brand launches omni order management, mobile point of service and inventory management, all run on iPhone apps NewStore, the first to provide Omnichannel-as-a-Service, today announced ANINE BING has launched the NewStore Omnichannel Platform, putting iPhone apps in the hands of associates worldwide. Mobile point of service unlocks in-store revenue drivers like mobile checkout, clienteling and endless aisle. Inventory is managed efficiently and accurately to support weekly product drops, and omni order…

IGA Coca-Cola Institute Keeps Food Retailers Worldwide Stocked with Learning Using Docebo

IGA Coca-Cola Institute, a global people development organization supported by The Coca-Cola company providing full LMS services dedicated to food retailers worldwide, has continued to expand its global food retailer training network with the help of Docebo, a leading AI-Powered learning platform. The IGA Coca-Cola Institute is continuing its successful partnership with Docebo after over 6 years of enterprise learning excellence. The company is using Docebo to deliver extended enterprise training to more than 10,000…

Brainshark Announces Strategic Partnership with The Enablement Group

Sales Readiness Leader and Creative Services Consultancy Offer a Powerful Combination - with an Award-Winning Technology and Content Ecosystem That Improves Sales Learning and Drives Results Brainshark, Inc., the industry's only data-driven sales readiness platform, announced a strategic partnership with The Enablement Group, a learning, knowledge management and performance support consultancy. The Enablement Group is now Brainshark's preferred partner for professional creative services – helping joint customers create…

SnapCell and DealerSocket Announce Integration, Improving Lead Conversion and Service Up-sell for Auto Dealers Through Trackable Personal…

SnapCell Inc. announced today that DealerSocket, a leading provider of CRM software to auto retailers, has completed integration with SnapCell's innovative automotive personal video solution. Dealers using both SnapCell and DealerSocket will benefit from improved sales & service efficiency with real-time, bi-directional updates of customer data from both systems. Marketing Technology News: Domain, Oroton, Vend, Yellow and Athena Home Loans Among ANZ Companies To Embrace Segment in 2019 "SnapCell and DealerSocket…

ConvergeOne Named XMedius’s 2019 Americas UC Voice Partner of the Year

ConvergeOne, a leading global IT services provider of collaboration and technology solutions, announced that XMedius has recognized ConvergeOne as its 2019 Americas UC Voice Partner of the Year. ConvergeOne received the award for its outstanding thought leadership, superior customer service, and extensive market expertise in XMedius solutions. XMedius also recognized ConvergeOne's shared customer-first approach, which is exemplified by ConvergeOne's 2019 Net Promoter Score (NPS) of 72. This score is three times the IT…

Swisscom Quadruples Customer Interactions in Just Six Months with Genesys Messaging for Apple Business Chat

Genesys Supports the World's Leading Messaging Services, Including Apple Business Chat Genesys, the global leader in cloud customer experience and contact center solutions, announced that Swisscom's customer satisfaction, efficiency and transactional Net Promoter Score® have improved by nearly 10% on messaging channels since deploying Genesys Messaging for Apple Business Chat just six months ago. "Our customers are shifting their preferred communication methods from traditional voice services to messaging," said Rolf…

Financial Services It Chiefs, Your Storage Search Is Over: Introducing Huawei’s All-Flash OceanStor Dorado Arrays

Stable, high performance, with support for rapid growth Financial services firms are facing up to the challenges of rapid change as they transform to become truly digital businesses. Retail and investment banking, insurance companies and brokerages all serve customers who are demanding ever-higher service levels through mobile and application interfaces. All face tough regulators who demand ever-higher levels of data protection and availability. There is also more competition than ever, from new entrants and challenger…