Innovative AI-driven Business Support System now automatically monitors and notifies advisors on incoming service alerts for client accounts on Schwab’s platform
benjamin, the only business support system driven by AI and specifically designed for the wealth management industry, announced the availability of Schwab Advisor Center® Alerts integrated into benjamin. These timely notifications from Schwab, relating to the state of various accounts and required actions, have now been integrated into the many automated workflows that benjamin supports.
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With this new integration, benjamin is automatically able to help advisors monitor their client accounts for alerts such as new account missing information, maturing securities, restricted accounts, client-initiated money movements, beneficiary changes, and more. From there, benjamin automatically creates a new task in the CRM, associating it with the appropriate contact for the alert based on the unique data in the alert, while automatically sending a communication to both the advisor and the client services staff associated with that contact. Unique to benjamin is the ability to send these communications via text message to create the proper urgency to take action versus an email that can be overlooked during a busy workday.
“Providing proactive client service is what separates great advisors and keeps them on the forefront of the industry,” said Paul Polese, Chief Revenue Officer of benjamin. “As part of our mission to support outstanding client service and drive productivity, we are excited to continue to expand the integrations benjamin has with Schwab.”
As an AI-driven business support system, benjamin’s advanced design enables RIAs to automate much of the client journey from streamlining the prospecting process, simplifying onboarding, coordinating meeting scheduling and preparation, as well as ongoing client engagement and relationship management. The combination of these key features provides RIA firms with quantifiable and significant scalable benefits such as increased capacity, operational efficiencies, increased productivity, and client service enhancements.
“We are excited to integrate the Schwab Advisor Center Alerts directly into benjamin. This is another example of the opportunities advisors have to build custom tech stacks to serve their clients by leveraging integrations between third-party technology providers and the Schwab custody platform,” said Kartik Srinivasan, director, third-party integrations, Digital Advisor Solutions for Schwab Advisor Services. “With benjamin, advisors are empowered to be highly responsive in the moment, and gain insights that help them anticipate clients’ needs allowing them to create a truly differentiated client experience.”
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