Newest version of the Answer Engine^SM first-to-market generative AI feature delivers enterprise-grade capabilities, trusted AI implementation, and a world-class user experience

Lucy®, the world’s leading AI-powered Answer Engine^SM, today announces eleven updates to its Lucy Synopsis^SM feature. The enhancements, which include improved source citations, answer verification, and real-time AI feedback mechanisms, help companies leverage generative AI in a safe and trusted way to liberate their corporate knowledge and boost productivity across the enterprise.

Lucy provides in-line citations to source data, linking to the exact page of the content the answer was generated from. Users can click the source links to understand the material Lucy’s responses are based on and easily navigate to helpful pages, and in certain cases she responds with the source answer directly. All answers delivered through Lucy Synopsis are derived only from an enterprise’s internal documents and connected tools.

Subject matter experts can now add verified answer labels, so users can be even more confident in the information they receive. Users can leverage the Synopsis Feedback mechanism to reinforce and provide feedback on responses delivered through Synopsis, enabling Lucy to learn, get smarter, and provide more relevant answers over time.

“The practical applications of generative AI for the enterprise are extremely compelling. As the technology continues to advance and gain ground, there’s also a healthy amount of fear in the market around security as well as where AI models are pulling their answers from,” said Steve Frederickson, Chief Product Officer at Lucy. “Lucy Synopsis is entirely different from the public generative AI tools out there. She pulls from companies’ private data and the information they own and license in a way that prioritizes citable content and isolates private information from large language models (LLM). She is also designed with security, accuracy, and verification mechanisms at the center, which instills users’ trust in the cutting-edge models and enables them to safely reap the practical benefits of generative AI for knowledge management.”

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Synopsis now responds to more questions and supports a wider variety of different answer formats. Other key Synopsis updates include:

• Asynchronous Synopsis Responses: Lucy progressively retrieves answers, suggestions, keywords, and generative responses as they become available, increasing the speed of results by up to 40%. Users can leverage the knowledge as soon as content appears so there is no waiting for the model to “type.”

• Conversational Responses: Lucy remembers the last three questions asked in a session, allowing her to use context from previous questions to provide more relevant answers and dive deeper when answering follow-up questions.

• Answer Suggested Questions: Lucy suggests additional questions related to the answers she provides, which increases engagement by encouraging users to ask more questions and dig deeper in their knowledge journey.

• Discover Suggested Questions: Users can find related questions in their Discover portals, which enables them to explore other relevant content and offers inspiration for new questions to ask to aid in information discovery.

The latest version of Synopsis also comes with customizable assistant instructions, which is ideal for situations in which companies want to rebrand Lucy to fit their corporate environment. Synopsis may be customized to control name and identity, purpose, context, and even nuance of how to respond to specific types of user queries. Lucy Synopsis is built with enterprise-grade security and privacy. Administrators can leverage the full suite of settings to tune and tweak the system based on their organization’s needs as their generative AI policies evolve.

Lucy liberates companies’ corporate knowledge. She goes beyond traditional enterprise search by bringing users to the exact page, slide or video time stamp where the answer they need lives. Lucy Synopsis, the first-to-market generative AI feature for knowledge management, provides a bespoke two to three sentence summary response of the data shared that directly and accurately answers users’ questions, equipping teams with the exact information they need in the moment to do their jobs and make better decisions faster. The Synopsis feature can be fully integrated within Microsoft Teams, Slack, and other business messaging platforms companies use daily, and can be turned on or off depending on companies’ needs.

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