Springbrook Releases New AI Powered Customer Support Help Desk

By PRNewswire On Oct 26, 2023

Springbrook Software, the leader in cutting-edge ERP platforms for local government agencies, has released a new modern AI-powered customer service solution: HelpDesk AI. The Springbrook HelpDesk AI empowers customers with lightning-fast access to vital product information, expediting their requests. This dynamic solution provides access to an extensive knowledge library covering all Springbrook Enterprise ERP modules, spanning Finance, HR, Payroll, Utility Billing, Payment Solutions, Tax Collection, Reporting, and Advanced Capital Budgeting.

Springbrook’s HelpDesk AI harnesses ChatGPT technology and taps into Springbrook’s immense product content library, packed with terabytes of video and textual resources.

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“We are committed to providing our customers with the most advanced and easy to use solutions to address their everyday needs. Utilizing Artificial Intelligence in customer service takes us one step further in making our customer’s works easier. Our new HelpDesk AI continually evolves through each customer interaction, fine-tuning its content delivery. Expect more groundbreaking technology like this across our Cirrus cloud-based finance ERP platform,” says Robert Bonavito, Springbrook CEO.

Springbrook’s HelpDesk AI boasts adaptive learning capabilities, expertly guiding customers to the right content using a series of questions and prompts. Backed by thousands of hours of customer service interactions, this solution is primed to handle virtually any request for training, guidance, or product details.

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