Freshworks Launches Unified Marketplace Platform – the SaaS Industry’s First Fully-Integrated Customer Engagement Platform Today, Freshworks has announced the launch of a …
Chatbots Are the New HR Managers
Chatbots will continue to transform virtually every business function from marketing to sales to customer support. One of the other …
Three Trends Driving the Shift From Customer Support to Customer Success
Meal-kit delivery service provider Blue Apron has been making headlines for all the wrong reasons since its IPO a little …