Customer Support

Solvvy Offers Advanced Conversational AI and Automation Capabilities to Accelerate Zoom’s Delivery of Personalized, Effortless Customer Experiences Zoom Video Communications, Inc.  announced it has entered into a definitive agreement to…
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The company was recognized for its customer-forward approach and service personalization in the B2B category BairesDev, a leading technology solutions company, was selected among the top finalists in the inaugural US Customer Experience…
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Transcend’s new integration to the leading customer support platform expands privacy leader’s library of over 1,300 pre-built privacy connections—driving ticket handling, backlog, and resolution time improvements.…
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Funding will be used to advance and expand the company’s lead position in the surging Privacy Enhancing Technology space Enveil, the pioneering Privacy Enhancing Technology company protecting Data in Use, announced that it has closed $25…
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Kinguin, has revealed details of its new free of charge dropshipping plug-in, Kinguin API for WooCommerce, a customisable, open-source ecommerce platform built on WordPress. The leading gaming marketplace has always maintained its…
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Rocketlane, a purpose-built customer onboarding platform that helps businesses accelerate their time-to-value, has added leading conversational AI and customer support automation solution Solvvy to its customer base. Solvvy is the…
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Dashlane’s Combination of SCIM, SSO and Best-in-Class Support will Eliminate Manual Provisioning Tasks, Facilitate Onboarding and Ensure Fast Adoption Dashlane, the leading credential and digital identity management solution, announced…
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Analyst report: MRP leads with broad engagement capabilities and global reach -- and best suits large enterprises supporting independent business units or regions MRP, the only enterprise-class predictive Account-Based Sales and Marketing…
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Forethought, a human-centered AI platform, announced that Solve – its sophisticated conversational AI agent that automatically answers common customer questions – has integrated with Zendesk Inc.’s Sunshine Conversations to help support…
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On-site Promotion to Give Service Providers 6 Months Free Licensing for VHS, VHS Lite, and Virtuozzo Application Platform for WordPress Virtuozzo, the alternative cloud platform leader, announced that it will preview at CloudFest 2022…
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Leading unified communications software, HoduSoft has been recognized by Gartner’s GetApp as the Category Leader, in the latest list published by the outfit. Leading unified communications software maker HoduSoft has been recognized by…
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When done well, Customer Experience (CX) is the artful device that separates the businesses we love from the businesses we just casually date. Case in point? An experience I had that frames how we might consider, and appreciate, the virtues…
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Tarleton will lead corporate brand and go-to-market strategies, while growing 1E's North American Presence and Team 1E, the leader in Digital Employee Experience (DEX), has appointed industry veteran Stephen Tarleton as Chief Marketing…
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Waldo, a no-code test automation platform dedicated to mobile apps, announced that it has raised $15M in a Series A round led by New York-based global private equity and venture capital Insight Partners, with participation from existing…
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Merged company making waves with strongest digital signage offerings on market Digital signage leaders Creative Realities, Inc. and Reflect Systems, Inc. announced that their first joint sales effort has resulted in a major win – a…
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Yext, Inc., the AI Search Company, announced a new integration with Freshdesk, a customer experience solution that provides helpdesk support by Freshworks, Inc., to equip businesses with Yext's powerful AI search experiences across…
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The world of marketing has been significantly evolving at a rapid pace — digital transformation accelerated during the pandemic, creating more and more digitally connected channels, and ever-expanding volumes of real-time data. In this…
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Company accelerates time to market with Oracle Cloud Infrastructure, Fusion Cloud Applications, and NetSuite Oracle today announced that Xerox, a company continually redefining the workplace experience, selected Oracle Cloud to support the…
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DemandBridge, LLC, a dominant Marketing Automation Platform provider to approximately 600 Marketing/Print Services firms, announces the appointment and hire of Glenn Miller as President, Distributor Management Solutions (DMS) on Monday,…
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Simplr announced it has been named a winner in the 2022 BIG Innovation Awards presented by the Business Intelligence Group. Marketing Technology News: MarTech Interview with Alex Collmer, CEO at VidMob Simplr is disrupting the staid…
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