Customer Support

Improved Security, Access Control and Expanded Customer Support Make Life Easier for Enterprise Data Teams and Business Collaborators Observable, the collaborative data visualization company, announced a new Enterprise tier that offers…
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More than 90% of respondents agree that a centralized LangOps platform could be a cost-effective solution to do more with less Unbabel, the industry’s first AI-powered Language Operations platform that helps businesses deliver multilingual…
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AVOXI, a global communications platform, continues its strong momentum, achieving record-breaking numbers as the company closes out the second quarter with 48% bookings and 28% revenue growth. The first half of 2021 saw AVOXI reach…
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CIS Mobile, a mobile security leader, announces the hiring of veteran industry executive Christopher (Chris) Chroniger, to develop and oversee its customer-facing and program management efforts. Chris will be responsible for the…
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Quark.ai Automation Resolves Customer Issues with Unrivaled Speed and Accuracy Quark.ai today announced the listing of its Quark.ai Autonomous Customer Support app in the Zendesk Marketplace (hyperlink). The Quark.ai app now offers…
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Extending Care without Compromise™ to joint customers of Contentstack Catalysts provides unparalleled post-purchase support to companies embracing the MACH architecture Contentstack, the leading Content Experience Platform (CXP), today…
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GenNext Media, dba Surefire Local , the leading all-in-one marketing intelligence platform for local, small businesses to attract customers and grow profits efficiently, is pleased to announce the official opening of its sales,…
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The companies' latest integration enables mutual clients to implement Yext's modern AI search platform on Zendesk help centers, agent consoles, and ticket forms. Yext, Inc., the AI Search Company, today announced new integrations with…
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Who owns customer experience (CX) at your org? If you’re among the rare few, you may have a Chief Customer Experience Officer sitting at the table. But if you’re like most enterprises, CX has multiple owners, each tasked with curating it…
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As a marketer, how would you react if you learned that the money you’re spending on digital advertising every year isn’t generating any engagement from humans whatsoever, but actually attracting automated bots? And what if you learned that…
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Kore.ai, a top conversational AI software company, announced its partnership with Mashreq Bank, one of the leading financial institutions in the UAE, to enhance digital engagement and support for customers through conversational AI.…
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If you’re responsible for customer acquisition across all channels —  e-commerce, chat, SMS, telesales, in-store —  your daily feed is almost certainly spoon-feeding you business advice about tools, technologies and resolutions for 2021 to…
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On the heels of record growth in 2020, mParticle, the largest independent Customer Data Platform, today announced that Eric Kelleher, the Chief Customer Officer of Okta has joined its board of directors. Kelleher's experience scaling…
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Marketing technology company RenderSEO closes out Q1 2021 by announcing official partnership with Trustpilot, delivering enhanced benefits for brands and agencies. RenderSEO, a marketing technology company focused on local search…
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- Haptik launches zero code, deep integration with Zendesk across their Support, Chat, and Sunshine products - Simple two-step integration, resulting in faster time to value - no technical skills required - Save your human resources for…
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Aible, the pioneer in Impact-optimized Enterprise AI, has been recognized as a Visionary in the February 2021 Gartner Magic Quadrant for Cloud AI Developer Services. This marks the second year in a row that Gartner has recognized Aible as a…
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SearchUnify, a leading unified cognitive search platform, has announced the launch of a suite of apps that power next-gen customer support and self-service experiences. Marketing Technology News: CLG And Logitech G Announce Marketing…
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Selly Automotive CRM, an industry leader in customer relationship management (CRM) and communication software for automotive dealerships, is excited to announce its real-time integration with Frazer Computing Inc (referred to as…
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With features like email automation, Facebook, Instagram postings, social ads, landing pages and forms, website tracking, customer journey automation, ML-driven insights, and a powerful audience builder already in place, in January 2021,…
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Groundbreaking new product by award-winning TeamSupport repositions B2B customer success software to fully realize the revenue potential of customer success With increasing revenue as its primary focus, TeamSuccess boldly repositions the…
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