Customer Support

Combines SupportLogic's Prediction and Workflow Engine with Emtropy's Continuous Quality Monitoring to Enable Proactive Revenue Retention SupportLogic, the world's first Support Experience (SX™) management platform, today is announcing the…
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New Croquet Plugin Deploys Multiuser, Social, 3D Metaverse Worlds in Any WordPress Site with Collaborative Browsing and Spatial Audio Conversations among Site Visitors Croquet Corporation, provider of Croquet OS, the Operating System for…
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The deal combines PartnerHero's reputation for unparalleled quality with SupportOps' expertise in CRM administration PartnerHero, a top provider of outsourced customer operations, announced today that it has acquired SupportOps, a leading…
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InMotion Hosting delivers two new plans and extensive hardware upgrades to its Dedicated Server product line. InMotion Hosting - an industry leader in premium web hosting and customer support - has upgraded its Dedicated Server fleet to…
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Platform Pay (PlatformPay.io) Releases New Billing and BPO Services for 2023 In the ever-evolving digital world, businesses of all sizes are looking for ways to improve their customer relationship management processes. Platform Pay…
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Integration delivers powerful Self-service and Assist resolution capabilities for Zendesk customers, reducing operating costs while delivering exceptional CSAT  Aisera, the world's leading AI-driven service experience platform for…
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A communications revolution mixed with the rapid development of new technologies has caused the way we connect to evolve. As communication methods advance though, so too do customer expectations. Customers today expect companies to be…
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The company's forward momentum continues with Leader ranking for Account-Based Advertising, Marketing Account Intelligence, and Buyer Intent Data Provider Madison Logic, the leading global digital Account Based Marketing (ABM)…
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The evolution of holiday e-commerce these past few years has been fascinating to watch. From the height of pandemic impacts in 2020 to significant supply chain disruptions in 2021, retailers have been forced to adapt to continued…
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A new dawn of personalization is here SearchUnify, a recognized unified cognitive platform, announced the general availability of its latest release—Mamba '23—from November 15, 2022. The release embodies SearchUnify's commitment to…
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Conversational AI is making leaps and bounds with resource pooling by 1Chatbota In-App Chat announced 1Chatbot a unified approach to conversational AI technologies. 1Chatbot combines the NLU engines of Dialogflow, Lex and Watson and offers…
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New updates to the award-winning Calix Support Cloud enable support teams of all sizes to increase efficiency as their businesses embrace new managed services, including Calix SmartTown for community use cases—ensuring exceptional…
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Dealer Alchemist, the digital advertising operating system for the dealer community, recently announced the Nyle Maxwell family of dealerships have eliminated unnecessary spending, gained transparency into advertising budgets, and increased…
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Conversation intelligence solution provides insights and metrics to improve customer experience Glia, the leading provider of Digital Customer Service (DCS), and Tethr, the leading AI-powered conversation intelligence platform, today…
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With customer support teams of all sizes embracing proactive subscriber outreach via Calix Support Cloud, Calix announces enhanced automation, an AI-enabled chatbot, and expanded subscriber experience data analytics, helping support…
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It’s happened before and it might happen again; your marketing ops team scheduled an email for the wrong time or date or with the wrong CTA/link and now you’re wondering what to do to fix the issue. With all the advancement in marketing…
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With the only fully customizable, fully configurable Messenger on the market and new messenger-first support ticketing, Intercom helps businesses engage and support their customers in entirely new ways Intercom, the Engagement OS, is…
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Conversational interactions offer the opportunity to flex the full powers of ABM’s personalized approach while avoiding the potentially detrimental drawbacks of digital fatigue. Conversational marketing is fast becoming a core offering for…
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Leading Footwear Manufacturer Sharpens Its Customer Focus with a 360° View of Customer Data for All Company Divisions Semarchy, a leader in data integration and master data management, was selected by Red Wing Shoes to develop a…
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The analyst firm highlights Avaamo’s low code approach, proprietary NLP engine, and advanced conversational capabilities as key strengths. Avaamo, announced that it has positioned as a Leader in the Everest Group report, “Conversational AI…
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