Acquisition of Kylie.ai expands Directly’s technical capabilities to include transactional use cases for customer support Directly, a leader in intelligent …
Sprinklr Launches Live Chat for Fast, Personalized Customer Support
Enabling real-time conversations with customers while they’re on a brand’s website and mobile apps Sprinklr, the world’s first Unified Front …
TechBytes with Anand Janefalkar, Founder and CEO at UJET
What mobile usage trends do you see amongst Millennials and Generation Z consumers that is transforming customer support? There are …
Bold360 Optimizes Workflows for Behind-the-Scenes Customer Support Teams
AI-powered search enhancements and advanced management tools bring more effective coaching and empower teams to work smarter, not just harder …
TechBytes with Jafar Adibi, Head of AI and Data Science at Talkdesk
Tell us about your interaction with smart technologies like AI ML, and Automation for contact centers. AI and ML are …
Elevating Your CX Strategy by Improving the Agent Experience
In the age of Digital Transformation, many customer service leaders are focusing all their attention on technology. While intelligent automation …
How Customer Support Tools Help in Improving Your CRO
It’s much easier to double your business by doubling your conversion rate than by doubling your traffic – Jeff Eisenberg …
TechBytes with Anand Janefalkar, Co-Founder and CEO at UJET
Tell us how marketers are coping with Mobile Marketing experiences? Customers today want to be met on their channels of …
Why Prime Day Deals Won’t Buy Long Term Customer Loyalty
The lead up to the holidays is no longer the star Sales day of the year thanks to Amazon’s Prime …
Getting Started with LinkedIn Live
LinkedIn Live is LinkedIn’s version of Facebook or Instagram Live. This new platform allows users to broadcast live video to …
How Can Your Organization Manage Candidate Queries Faster With Live Chat
Imagine having ten jobseekers that applied to your job ad. Now, let’s say each of them has at least two …
Digital Transformation in Contact Centers: Five Steps to Success
According to Forrester’s Digital Rewrites the Rules of Business Vision Report: “Digital innovation is the untapped hero of customer service. …
SugarCRM Announces Sugar Serve, an Innovative New Offering Focused on Customer Support
Integrated Console Experience Revolutionizes Customer Support Processes SugarCRM Inc., the company that helps organizations deliver exceptional customer experiences, announced Sugar …
MarTech Interview with Agustin Esperon, Co-Founder at Wideo
"Video content has changed the way that companies communicate and promote their products and services." Tell us about your role …
Why Gamification Doesn’t Work in B2B Customer Support
If you have ever worked in or been connected to the Customer Support industry, you might be familiar with contact …
Measuring Company Success Beyond the Bottom Line: Why It Pays to Invest in Your Customers
In the SaaS world, especially, satisfying and retaining customers is crucial to a startup’s success. Unhappy customers translate to customer …
The Benefits of Empowering Agents to Go Omni-Digital
This article is co-authored by Julien Rio and Cédric Blum Agents are the heartbeats of contact centers and Customer Service …
Now We Know the Truth: Going All-Digital with AI Is a Mistake
Two of Scandinavia’s leading financial institutions have very different strategies for their conversational AI-powered customer service but with one unifying …
Customer Support – Doing the Right Things to Get 95% and Above Satisfied Customers
Imagine this: A person visits a shopping website ‘A’. ‘A’ has a great product that ticks all the right boxes …
How to Create a Customer-Centric Strategy for Your Business
According to research, 80 percent of global businesses recognize the importance of having a customer-first approach. However, many struggles to …