Customer Support

The announcement makes BrainSell Aircall's first partner in North America, highlighting the importance of cloud-based telephony in growth enablement initiatives BrainSell, the growth enablement company specializing in end-to-end business technologies consulting and implementation services, is excited to announce a new partnership with Aircall, the cloud-based phone system of choice for modern brands focused on growing their business. The partnership allows BrainSell to help empower growth-focused business leaders to…

Partnership empowers Contact Center Personnel in the U.S. and Canada to Deliver Exceptional Customer Experiences Aircall, a cloud-based voice platform helping companies across the globe manage millions of customer support and sales calls every day, announced a strategic partnership with BrainSell, a growth enablement company specializing in end-to-end business technologies consulting and implementation services. Aircall will become the number one telephony solution for BrainSell, which did not previously offer cloud-based…

Vision Voice has introduced a powerful cloud-based communications platform, offering sophisticated but intuitive and affordable unified communications (UC) solutions. The aim is to give UK businesses and partners a one-stop-shop for all their IT and communications needs. As part of its strategy, Vision Voice will be working closely with UK partners — including IT specialists — to make it simpler for them to enter the Unified Communications-as-a-service (UCaaS) market. Vision Voice has chosen Centile as its development…

ManyChat, the leading Chat Marketing platform, announces its early access to the Messenger API support for Instagram to power Chat Marketing and customer support messaging for growing eCommerce and direct-to-consumer brands. ManyChat will leverage the API to automate and escalate Instagram Messaging conversations to live agents. Instagram chose ManyChat to be a key partner because of its deep experience in driving Messenger Marketing and support experiences for thousands of businesses worldwide. Almost 2 million…

Zendesk, Inc. announced the addition of Instagram messaging to its customer support offering. This means businesses can now provide customer service on Instagram from directly within Zendesk. As a leader in messaging for customer service, this aligns with the company’s continued investment in new social messaging channels and a new, modern workspace for businesses to connect, engage and transact with customers. Convenient Customer Service  The Messenger API for Instagram offers support for businesses to efficiently manage…

Global ticketing platform, TicketSearch welcomes Steve Garcia as Chief Operating Officer for North America. As a senior executive with the organization, Garcia will be responsible for steering TicketSearch's sales, marketing, and customer support within the United States, Canada, and the Caribbean. "While the pandemic has brought instability to the entertainment industry, our vision of taking the industry to a new level has remained steady. For nearly a decade, Steve Garcia and I have collaborated through the development…

Event organizers are looking for solutions to manage capacity restrictions, as live public events slowly return. Timed ticket access, enables event organizers to allow a specific number of attendees at allocated time slots. This prevents overcrowding, while helping organizers safely maximize ticket sales. "Access to a reliable system for managing event capacities has become a big priority for organizers. Ticketbud has been partnering with events across the US to provide these solutions, with great results. Many events are…

Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for unified communication (UC) systems, enabling streamlined contact center communications for enhanced customer experience. The U.S. Patent and Trademark Office (USPTO) issued Fuze U.S. Patent No. 10298752B1 on May 21, 2020. The invention intelligently routes inbound communication requests based on recorded user history. This user history is also forwarded to contact center agents in a…

Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs), announced that its Studio platform has won the "Best Conversational Interface" award from AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market today. Studio is a code-free, self-managed IVA development platform that makes it easier for service providers and enterprises of all sizes to launch speech-enabled, omni-channel…

Advanced capabilities in Explore Enterprise will allow businesses to use customer service data to inform decisions across support, sales, product and more Zendesk, Inc. announced the launch of Explore Enterprise, the newest solution within its service-first CRM platform, which enables companies to analyze real-time data in order to understand changing needs. As global ticket volume reaches record highs, leaders can use Explore Enterprise to share relevant insights instantly with other teams and departments, helping them…

The ​customer support automation platform competes with global players like IBM Watson and Amazon's AWS Chatbot Customer support automation platform, Verloop.io, has raised $5 million in its Series A funding round led by Alpha Wave Incubation (AWI), along with existing investors IDFC Parampara and Infosys cofounder Kris Gopalakrishnan. This is AWI’s first investment in India. It was launched in May this year by Abu Dhabi’s sovereign fund, ADQ, to invest $300 million in startups across India and Southeast Asia. AWI is…

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from SugarCRM (CRM), Limitless (customer experience), Smartsheet (Content management), Fuze (Unified Communication),  and Impartner (Marketing Automation). SugarCRM + Node AI: The New Martech Force to Deliver Customer Experience Today, SugarCRM has joined the league of top AI-focused martech companies in the CX management category. This category has seen some of the biggest martech…

Leading healthy meal kit company Sun Basket implements 24/7, premium, on-demand gig customer support in partnership with Limitless Using customers to deliver customer satisfaction consistently exceeding 80% Sun Basket, a leading meal delivery service focused on ingredient quality and amazing taste, based in San Francisco, CA, has partnered with Limitless, a premiere customer experience platform, to deliver on-demand customer support to customers nationwide. Limitless’ gig platform puts Sun Basket’s loyal subscribers…

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from SupportLogic (Customer Support), Contentstack (Content), unitQ (Customer Service), 366 Degrees (Marketing Automation), and Onica (Customer Experience). SupportLogic Raises $12 Million to Accelerate Its Intelligent Support Platform SupportLogic, the world’s first intelligent support platform for customer support/success teams, announced that it has raised $12 million of seed and…

SupportLogic, the world's first intelligent support platform for customer support/success teams, announced that it has raised $12 million of seed and Series A funding, led by Sorenson Ventures. This latest series A round will help the company drive it's a market expansion and fuel customer acquisition efforts. SupportLogic was founded in 2016 by Krishna Raj Raja. Krishna established VMware's office in India in 2004 and scaled that company's support functions across the globe. That experience exposed him to collaboration…

Over 92% of customer support reps report high blood pressure, anxiety and stress-related disorder. Helpwise has launched Zenbox to help customer reps get through customer tickets with higher focus and lower stress and anxiety Helpwise is a shared team inbox software for customer support teams. It allows customer support reps to handle customer queries across multiple channels like email, SMS, WhatsApp, live chat, Twitter, and Facebook from a single platform. As most of the businesses adopted work from home during these…

TeamSupport, LLC announces the appointment of technology industry veteran Pete Khanna as its new CEO effective immediately. TeamSupport is a fast-growing, award-winning B2B customer support software solution provider headquartered in Dallas, Texas. Co-founder and former CEO Robert C. Johnson will assume a pivotal role on the company's board of directors. Khanna is a proven business leader with more than 20 years of experience in senior executive roles at competitive, software, and technology companies specializing in…

Customer engagement tactics and targeting activities have changed completely in the last 3 months. How much has contextual agent communication evolved in these months? We’re seeing what were once primarily offline businesses pivot to totally online, and shifting large support teams to remote working. Agents need virtual access to the people, information and tools that give them the ability to collaborate seamlessly and efficiently in order to make sure they keep giving customers the same level of service they need and…

New capabilities give customer support teams a visual dashboard to proactively address subscriber Wi-Fi and home network issues to deliver the ultimate subscriber experience Calix, Inc. announced a new visual reporting dashboard within EDGE Insights that enables communications service provider (CSP) support teams to easily view and analyze data related to customer-care operations and address issues with maximum efficiency. By providing an immediate, concise view into critical network issues and the subscriber experience,…

This easy-to-integrate eCommerce expansion for 3dcart by GlobalShopex will help US merchants reach over 200 international markets with seamless, localized checkout 3dcart, a leading eCommerce software provider, announced today that they are partnering up with GlobalShopex for an easy-to-integrate international checkout system. The new system comprises a logistics solution for US-based online retail operators, providing cost-effective solutions for retailers to enter the international eCommerce market. GlobalShopex…