Customer Support

Premium publishers can now deliver relevant streaming performance data into the hands of CSRs to help resolve customer issues faster, reduce escalations and combat churn Conviva, the continuous measurement platform for streaming media,…
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Enterprise Class Support for Open Source Software Users OpenTeams announced the availability of its new Open Source Software Support Service. The service is aimed at providing the same level of customer support that is provided with…
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New Customer Support Options Part of Broader Transformation as Panzura Celebrates Year of Extraordinary Achievement With Bold New Logo, Branding and Website Panzura has launched a new Service Hub, complementary for all Panzura customers,…
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Samsung's Director of Search and Design Strategy will join Yext to discuss the state of the ecommerce industry and how brands can scale customer support solutions during busy seasons. Yext, Inc., the AI Search Company, today announced a…
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InMotion Hosting Celebrates 20 Years of Providing Great Products, Services, and Support. InMotion Hosting, the industry leader in premium web hosting and customer support, is celebrating 20 years of empowering small businesses and…
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Survey results indicate that empowering customers to self-serve in a support context can improve bottom lines, brand loyalty, and customer retention. Yext, the AI Search Company, today announced results from a new, original survey about…
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IntelePeer, a leading Communications Platform-as-a-Service (CPaaS) provider, is pleased to announce that Lucency has selected IntelePeer’s omni-channel Atmosphere CPaaS solution to enhance its breakthrough digital-to-voice…
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Allganize Automation 2.0 enables customers to take full advantage of automating natural language understanding tasks for one complete automation solution Allganize, Inc. is an industry-leading conversational artificial intelligence…
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DNX Ventures leads investment to drive market expansion of Autonomous Customer Support platform Quark.ai, the market leader in autonomous customer support, announces a seed-plus funding round of more than $5 million. Led by DNX Ventures,…
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Ramirez brings over 15 years of technical and client service experience to new leadership role Integral Ad Science , a global leader in digital media quality, announced that Jose Ramirez will join the company as SVP, Technical Customer…
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Improved Security, Access Control and Expanded Customer Support Make Life Easier for Enterprise Data Teams and Business Collaborators Observable, the collaborative data visualization company, announced a new Enterprise tier that offers…
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More than 90% of respondents agree that a centralized LangOps platform could be a cost-effective solution to do more with less Unbabel, the industry’s first AI-powered Language Operations platform that helps businesses deliver multilingual…
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AVOXI, a global communications platform, continues its strong momentum, achieving record-breaking numbers as the company closes out the second quarter with 48% bookings and 28% revenue growth. The first half of 2021 saw AVOXI reach…
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CIS Mobile, a mobile security leader, announces the hiring of veteran industry executive Christopher (Chris) Chroniger, to develop and oversee its customer-facing and program management efforts. Chris will be responsible for the…
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Quark.ai Automation Resolves Customer Issues with Unrivaled Speed and Accuracy Quark.ai today announced the listing of its Quark.ai Autonomous Customer Support app in the Zendesk Marketplace (hyperlink). The Quark.ai app now offers…
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Extending Care without Compromise™ to joint customers of Contentstack Catalysts provides unparalleled post-purchase support to companies embracing the MACH architecture Contentstack, the leading Content Experience Platform (CXP), today…
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GenNext Media, dba Surefire Local , the leading all-in-one marketing intelligence platform for local, small businesses to attract customers and grow profits efficiently, is pleased to announce the official opening of its sales,…
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The companies' latest integration enables mutual clients to implement Yext's modern AI search platform on Zendesk help centers, agent consoles, and ticket forms. Yext, Inc., the AI Search Company, today announced new integrations with…
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Who owns customer experience (CX) at your org? If you’re among the rare few, you may have a Chief Customer Experience Officer sitting at the table. But if you’re like most enterprises, CX has multiple owners, each tasked with curating it…
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As a marketer, how would you react if you learned that the money you’re spending on digital advertising every year isn’t generating any engagement from humans whatsoever, but actually attracting automated bots? And what if you learned that…
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