Survey also uncovers 63% of respondents distrust ChatGPT while 51% question AI’s ability to improve internet safety

Malwarebytes, a global leader in real-time cyber protection, today released the results of its consumer pulse survey, exposing deep reservations about ChatGPT, with optimism in startlingly short supply.

“An AI revolution has been gathering pace for a very long time, and many specific, narrow applications have been enormously successful without stirring this kind of mistrust,” said Mark Stockley, Cybersecurity Evangelist at Malwarebytes. “At Malwarebytes, Machine Learning and AI have been used for years to help improve efficiency, to identify malware and improve the overall performance of many technologies. However, public sentiment on ChatGPT is a different beast and the uncertainty around how ChatGPT will change our lives is compounded by the mysterious ways in which it works.”

The survey findings indicate that ChatGPT has a trust issue. Only 10% surveyed agreed with the following statement, “I trust the information produced by ChatGPT,” while 63% disagreed. Similar sentiment was held among respondents in relation to accuracy with only 12% agreeing with the statement, “the information produced by ChatGPT is accurate,” while over half (55%) disagreed.

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Beyond concerns around trust and accuracy, a resounding 81% of respondents believed ChatGPT could be a possible safety or security risk with 52% of respondents calling for a pause on ChatGPT work for regulations to catch up – echoing similar tech luminary concerns voiced earlier this year.

Key Findings
Despite the avalanche of ChatGPT media coverage and online chatter, only 35% of respondents agreed with the statement “I am familiar with ChatGPT,” significantly less than the 50% that disagreed.

Of those who said they were familiar with ChatGPT:

• 12% agree the information produced by ChatGPT is accurate
• 81% are concerned about possible security and safety risks
• 63% distrust ChatGPT information
• 51% question whether AI tools can improve internet safety
• 52% want ChatGPT developments paused in order for regulations to catch up

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