TeamSupport Launches an Innovative Reporting and Analytics Product – TeamInsights

Customer ServiceAnalytics
By PRNewswire
TeamSupport Launches an Innovative Reporting and Analytics Product - TeamInsights

Business-to-business (B2B) customer support professionals are now able to optimize agents in valuable new ways with an innovative new reporting and analytics product, TeamInsights, released by TeamSupport, an award-winning B2B customer support software solution.

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“TeamInsights is the next evolution of reporting and analytics,” said TeamSupport CEO Pete Khanna. “Data is only valuable to customer support organizations if it can be transformed into actionable information. TeamInsights leverages AI to uncover hidden insights and suggest new visualizations, all within the context of your dashboard’s data model.”

As today’s businesses are dynamic, advanced reporting and analytics tools should enable a new level of user creativity and engagement. Khanna goes on, “TeamInsights was built specifically for B2B customer support teams and based on feedback from our TeamSupport customers. It will drive more strategic decision-making and enable stronger customer relationships.”

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PRNewswire

PR Newswire, a Cision company, is the premier global provider of multimedia platforms and distribution that marketers, corporate communicators, sustainability officers, public affairs and investor relations officers leverage to engage key audiences. Having pioneered the commercial news distribution industry over 60 years ago, PR Newswire today provides end-to- end solutions to produce, optimize and target content -- and then distribute and measure results. Combining the world's largest multi-channel, multi-cultural content distribution and optimization network with comprehensive workflow tools and platforms, PR Newswire powers the stories of organizations around the world. PR Newswire serves tens of thousands of clients from offices in the Americas, Europe, Middle East, Africa and Asia-Pacific regions.

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