Business-to-business (B2B) customer support professionals are now able to optimize agents in valuable new ways with an innovative new reporting and analytics product, TeamInsights, released by TeamSupport, an award-winning B2B customer support software solution.

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“TeamInsights is the next evolution of reporting and analytics,” said TeamSupport CEO Pete Khanna. “Data is only valuable to customer support organizations if it can be transformed into actionable information. TeamInsights leverages AI to uncover hidden insights and suggest new visualizations, all within the context of your dashboard’s data model.”

As today’s businesses are dynamic, advanced reporting and analytics tools should enable a new level of user creativity and engagement. Khanna goes on, “TeamInsights was built specifically for B2B customer support teams and based on feedback from our TeamSupport customers. It will drive more strategic decision-making and enable stronger customer relationships.”

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