Marketing Leader Impressive Attracts Clients By Abandoning Traditional Agency Model

With technological disruption and cost-of-living pressures roiling the marketing industry, Impressive is winning clients with its user-friendly, one-stop-shop offer

Like many marketing agencies, Impressive long ago realised the status quo wasn’t working well for anybody and decided to pivot and offer its clients a new deal.

More on that below, but the approach seems to be yielding encouraging results with Impressive recently signing prestige retailer Space Furniture, high-profile mug maker KeepCup and a major super fund.

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Take the friction out of marketing

While it might be assumed agencies would adapt to clients, agencies typically expect clients to adapt to their preferences, notes Robert Tadros, Impressive’s founder and CEO.

“The most obvious example of the agency-client disconnect is that many businesses must now manage multiple agencies, most of which will offer a single service, such as digital marketing,” Tadros notes. “There are also other client complaints that anyone who’s worked in an agency will be familiar with. Such as agencies not having skin in the game with campaigns and having bureaucratic structures that make getting things done hard.”

Tadros and his team are now giving Australian businesses what they have long requested.

“We’ve moved on from a retainer model to one where our fees are determined by the performance of a client’s campaign. Our clients aren’t ‘managed’ by an account manager – they can chat with the front-line experts working on their campaign any time they like. Perhaps most importantly, we provide a one-stop shop. Though we started as an ‘independent digital agency’ back in 2016, we’ve now grown to a size where we can usually meet all our clients’ marketing needs.”

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Encouraging early results

Michelle McEwen, Group Head of Marketing at Space Furniture, says, “Impressive’s performance-driven, multi-channel approach and access to specialists aligns well with our goals, and we’re excited to see the impact this collaboration brings.”

Tadros is also excited to see what comes of the new collaborations. “It’s always a risk to try something new, but there’s a growing realisation that the old-school agency model isn’t fit for purpose. The business model we’ve now embraced – bringing our specialists together as one cohesive, non-siloed team that speaks directly with our clients and is focused on achieving their commercial objectives – has found near-immediate success. And I’m confident Impressive will enjoy much more success once word gets out that we offer our clients something they won’t find elsewhere.”

Impressive is an award-winning digital marketing performance agency that implements holistic, end-to-end marketing solutions that generate traffic, convert leads and grow audiences. Based in Melbourne with a global reach, the agency has had successful partnerships across various sectors, with a client list that includes Modibodi, Mattel, iSelect, The Memo, Kogan, Kookai and Zanui. Impressive specialises in: Paid Media; SEO & Content; Data & Analytics; Digital Strategy; CRM & Automation and Proprietary Tech. Find out more about Impressive here.

Robert Tadros is an award-winning entrepreneur and the founder of Impressive, Australia’s fastest-growing performance marketing agency. He now oversees a team of 70 people and was ‘Best Entrepreneurial Talent’ at the 2019 MumbrellaNext awards and a finalist for the 2019 CEO Magazine ‘Startup Executive of the Year’ award.