Atmosphere SIP for Trunking and Atmosphere Voice Services for Interactive Voice Response (IVR) provides functionality for nationwide self-storage company
IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, today announced that its flexible and scalable Atmosphere SIP for trunking and Atmosphere Voice Services for Interactive Voice Response (IVR) is providing functionality to improve operations and customer experience—24/7/365— for Life Storage Inc., a nationwide self-storage company.
“We are happy with the results from IntelePeer’s solutions and solid support services,” says Life Storage Vice President of IT Jeff O’Donnell. “Since implementation, we have seen a shift internally and externally, particularly with its SIP trunking, which includes redundancy and spillover, and the ability to offer automated payment through IVR.”
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“Since implementation, we have seen a shift internally and externally, particularly with its SIP trunking, which includes redundancy and spillover, and the ability to offer automated payment through IVR.”
Headquartered in Buffalo, New York, Life Storage employs more than 2,000 people and operates more than 1,000 self-storage facilities encompassing approximately 70 million net square feet in 34 states. Because customers depend on the company for 24/7 support and direct access to their storage units, reliable and convenient communication options are essential. In any given month, the company accumulates more than a million call minutes.
IntelePeer’s secure, flexible and reliable Atmosphere SIP trunking voice services gives companies like Life Storage the ability to easily manage and order trunks, make payments and view call reporting on demand. With certifications for the top PBX & SBC vendors and deployment expertise for just about anything on the market, Atmosphere SIP seamlessly integrates any technology or equipment. Additionally, with the convenience of Payment IVR (part of IntelePeer Managed Services) processed through credit card merchant Slim CD, customers can call in and be identified by their phone number, or an alternative method, then select an option to pay by phone.
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“As a leader in CPaaS, we understand how vital it is to a company to provide the best customer experience possible,” says IntelePeer Chief Commercial Officer Jeremy Jones. “As companies recognize the importance of a customer-centric focus, more are turning to IntelePeer to help them accommodate growth, provide impeccable customer service all year round and make technology part of its competitive advantage.”
IntelePeer’s Atmosphere CPaaS platform enables companies to engage with customers through a variety of innovative tools and features including, voice, SMS and social messaging, AI-enabled automation and communications routing and access on-demand analytics for actionable intelligence.