DW Support Services (DW) selects Localz, leading experts in last-mile location and messaging technology to digitize its real-time customer communications. …
SiteOne Services Selects Izenda to Provide Home Builders with Business Intelligence to Help their Organization Thrive
Full System Integration Between SiteOne and Izenda Platforms Provide Real-Time Dashboards and Reports to Identify Trends, Optimize Performance and Reduce …
SiteOne Services Announces Mobile-Friendly Interface for Tablets
Capability Will Streamline Home Walkthrough Processes, Improve Productivity in the Field and Reduce Risk SiteOne Services, a customer service and …
YUKAI Resort Launches Customer Experience Management Program With Service Management Group
Service Management Group (SMG), a global customer experience, employee experience and brand research partner to more than 500 brands, has …
Daily MarTech Roundup: Top Coolest Things in Marketing and Sales Today
Today’s Daily MarTech Round-up covers latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Zendesk, Inc., …
Cloud Communications Provider Melrose Labs Launches With Ambition to be Europe’s No. 1
Melrose Labs, the newly launched cloud communications provider, have commenced rolling out the first wave of their communication services for …
Optimizing Communications Requires an Outside-In Look
Learn About Behind-The-Scenes Lessons in Optimizing and Consolidating Communications How can companies optimize their transactional, regulatory, and marketing communications to …
VoiceFoundry Announces its Consultant Listing on Salesforce AppExchange, the World’s Leading Enterprise Cloud Marketplace
VoiceFoundry’s Customers Benefit From the Power of Salesforce With Contact Center Solutions VoiceFoundry, a global provider of enterprise, cloud-based contact …
Zendesk Launches the Sell Marketplace with Apps for Mailchimp, Dropbox, Pandadoc, and More
The Company’s Sales Force Automation (SFA) Tool Expands Functionality With New Partners and Integrations Zendesk, Inc. announced the Zendesk Marketplace …
Service Management Group Announces Executive Changes to Further Its Customer-centric Culture
Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, today announces …
SurveyMonkey Consistently Ranked on Fortune’s Best Workplaces in the Bay Area
Company prioritizes employee feedback as driver to attract and retain the best talent in one of the most competitive markets …
How to Deliver the Experiences the CMO Craves Through the Robust Systems the CIO Needs
In today’s world, connected, consistent and differentiated experiences are born from closely aligned Marketing functions and technology teams. The collaborative …
ActiveCampaign named to Best Places to Work for Second Consecutive Year
ActiveCampaign, the leader in Customer Experience Automation, announced it ranked 12th out of 100 companies on Built In Chicago’s list …
Spectrio Acquires Profit On-Hold and Airwaves Scenting, Expanding In-Store Marketing Footprint
Merger Creates Efficiencies and Adds Customer Engagement Opportunities for Clients Spectrio, one of the nation’s leading providers of in-store marketing …
Merkle Launches 2020 Marketing Imperatives for CMOs
Guide offers insights for thriving in a new decade defined by identity and the total customer experience Merkle, a leading …
Peak Achieves AWS Retail Competency Status
Peak, a pioneer of the AI System, announced today at the US National Retail Federation conference that it has achieved …
Ada Transforming Customer Service Industry with Disruptive Automation-First Strategy
Transforming Customer Service from Cost Center to Profit Center Leads to Triple Digit Revenue Growth; Positions Company for Explosive 2020 …
Majesco Announces Expanded Capabilities to Majesco Digital1st Insurance to Accelerate Insurers’ Digital Transformation
Majesco digital1st Insurance Is a Cloud-Native, Microservices-Based Digital Experience Platform With a Low Code / No Code Configurability and a …
Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty
Annual Flagship Report Validates That the Ease and Excellence of Customer Experience Has a Direct Impact on Customer Loyalty Zendesk, …
ORGANO Selects Top-Rated Talkdesk Enterprise Cloud Contact Center to Elevate Customer Experience
Leading producer and marketer of healthy, convenient and affordable food, nutrition, specialty brewed beverages, personal care products and cosmetics upgrades …