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customer experience

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI, and ML announcements from edrone (E-Commerce), Kustomer (Customer Service), Telestream (Content), Concentrix (Customer experience), ZineOne (Customer Engagement). MarTech Startup, edrone, Secures Funding of USD 5.3 Million to Fuel Their Ambitions of Becoming One-Stop-Shop for E-Commerce Polish marketing technology startup edrone has raised USD 5.3 million Series A funding to fuel their ambitions of…

Kustomer Adds Instagram Messaging Integration

Kustomer, the modern customer experience CRM, announces its integration with Instagram Messaging. Brands can now engage with followers, connect influencer-driven conversations to company experts, and resolve issues quickly, allowing businesses to take advantage of rapid growth in social communications and commerce. Marketing Technology News: Deliveroo and Onfido Expand Partnership to Provide Streamlined Digital Identity Verification Exceptional Customer Service Kustomer's CRM is the first true omnichannel customer…

Khoros Announces Support for Instagram Messaging

Khoros, a global leader in digital-first customer engagement software, announced it has integrated Messenger API support for Instagram, empowering Khoros customers to meet millions of people who choose to engage through Instagram messaging. The company is participating in alpha testing of the channel integration and is proud to add Instagram to its extensive roster of available messaging channels. Instagram is one of the fastest-growing digital channels in the world, and messaging on Instagram is no…

TicketSearch Appoints Steve Garcia Chief Operating Officer for North America

Global ticketing platform, TicketSearch welcomes Steve Garcia as Chief Operating Officer for North America. As a senior executive with the organization, Garcia will be responsible for steering TicketSearch's sales, marketing, and customer support within the United States, Canada, and the Caribbean. "While the pandemic has brought instability to the entertainment industry, our vision of taking the industry to a new level has remained steady. For nearly a decade, Steve Garcia and I have collaborated through the development…

MarTech Startup, edrone, Secures Funding of USD 5.3 Million to Fuel Their Ambitions of Becoming One-Stop-Shop for E-Commerce

Polish marketing technology startup edrone has raised USD 5.3 million Series A funding to fuel their ambitions of building a marketing one-stop-shop for e-commerce. The capital came from two sources: a Hungarian VC, PortfoLion, in a Series A round, and an R&D grant for edrone's autonomous virtual assistant. It will be invested in research and business development for the CEE and LATAM regions. It’s their first funding after bootstrapping for four years. The product is aimed at medium and large e-commerce businesses…

Univision Selects Qualtrics BrandXM

Qualtrics, the leader in customer experience and creator of the experience management category, announced that Univision, the leading Hispanic media company in the U.S, has selected Qualtrics BrandXM. "We've never relied more on digital communication than we do today. Media companies play a key role in informing, entertaining, and empowering their audiences, and it's crucial for them to understand how their content and programs are impacting consumer behavior and the company's overall brand," said Jesse Purewal, Chief…

Officium Labs Names John Pompei as SVP of Customer Success

Officium Labs, a network of remote customer experience (CX) professionals helping clients create incredible customer experiences for their customers, is delighted to welcome John Pompei to the Officium Labs family as the new SVP of customer success, charged with leading growth and scale through customer engagement. Marketing Technology News: Teads Launches Teads Conversions Reporting to Jerry Leisure, Officium Labs co-founder, and chief executive officer, Pompei will lead the sales and marketing functions for this…

MarTech Interview with Robert Rothschild, VP and Global Head of Marketing at Smartly.io

"Monitoring shifts in consumer behaviors and offering new purchasing options – such as in-app shopping on social platforms will be the key to success for brands in the coming months." Hi Robert, please tell us about your role at Smartly.io and how you started in the company. I’ve been the VP and Global Head of Marketing at Smartly.io for the last year and a half. Previously I’ve led and developed global marketing initiatives for high-profile enterprise software and technology companies. Prior to Smartly.io, I spent…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI, and ML announcements from Alida (Customer experience), Chorus.ai (Unified Communication), Folloze (Account-Based Marketing), Deloitte (Behavioral Marketing), and Bambuser (E-Commerce). Alida Partners with Stratifyd to Integrate AI-Powered Analytics Engine in New Alida CXM Platform Alida (formerly Vision Critical), creator of the world’s first CXM (customer experience management) and insights platform, and …

Merkle Enters into Strategic Collaboration Agreement with AWS to Help Brands Deliver the Total Customer Experience

Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, announced that it has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS). Through this collaboration, Merkle can help enterprises accelerate data transformation using AWS, reinforcing its commitment to helping brands deliver the total customer experience. This relationship will serve clients undergoing data modernization by providing an end-to-end accelerated cloud transformation solution. The move…

Glassbox Acquires SessionCam and Accelerates Vision to Deliver Frictionless Digital Journeys

Acquisition supports rapid growth and demand for Glassbox as it delivers more than a trillion digital journeys online annually Glassbox, the leading Digital Experience analytics provider for web and mobile applications, announced it has acquired SessionCam, a digital customer experience provider. The combined company will deliver the industry’s most complete and actionable view of all web and mobile interactions, to a larger number of businesses across verticals and market segments, enabling them to generate even more value…

Clarabridge Announces Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365

Clarabridge’s omnichannel, AI-powered text analytics, integrated with Microsoft Dynamics 365 Customer Voice and Dynamics 365, enhances the customer experience Clarabridge, a global provider of Customer Experience Management (CEM) solutions for some of the world’s top brands, announced that its text and speech analytics solutions now integrate with Microsoft Dynamics 365 Customer Voice and Dynamics 365. The combined solution will enable decision-makers to utilize deeper, more comprehensive analytics across all customer…

Canon Leaves Influencers Mind-Blown with Innovative Mobile Ad; EOS M200 Mirrorless Camera campaign uses Sound Recognition Technology to…

Encouraging users to blow into the phone’s microphone to reveal the camera, the ad is engaging users with an innovative experience mCanvas, the experiential storytelling ad platform for small screens, in collaboration with Merkle Sokrati, a Dentsu Group agency and a leading performance-focused, technology-enabled data-driven customer experience management (CXM) company, created a rich-media mobile ad for Canon India’s Mirrorless Camera, EOS M200. Using cutting-edge technology like sound recognition, the ad is engaging…

Futurism Reinforces Its Next-Gen Business Commerce Platform

Futurism Technologies, a leading provider of digital transformation solutions, is bringing to life its Futurism Dimensions business commerce suite with additional artificial intelligence and machine learning capabilities. New AI capabilities will help online companies provide an exceptional personalized online customer experience and user journeys. Futurism Dimensions will not only help companies put their businesses online, but would also help to completely digitize their commerce lifecycle. The commerce life cycle includes…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI, and ML announcements from SurveyMonkey (Customer Experience), Gong (Sales Intelligence), Talkdesk (Customer Service), Medallia (Analytics), and Bloomreach (E-commerce). SurveyMonkey Launches GetFeedback Platform SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, launched its new customer experience (CX) solution, the GetFeedback platform.…

Deltapath Announces Teams Gateway For Voice Enabling Work From Anywhere Capabilities

Deltapath, a Unified Communications company, specializing in revolutionizing the way organizations and people communicate, today announced the release of its Teams Gateway. The Deltapath Teams Gateway helps you satisfy your business goals without unnecessary spending by bridging your existing PSTN phone lines and PBX phone system to extend PSTN calling in Microsoft Teams. Deltapath Teams Gateway makes it possible for businesses that use Microsoft Teams to now add phone service without breaking the bank. By using your…

Escher Releases Retail Analytics Solution

Leveraging AI and natural language processing, Escher’s new cloud-based solution provides Posts with real-time business insights and recommendations to enable critical decision making Escher, the global leader transforming postal operators and couriers, announced the launch of its new Retail Analytics solution. The solution gives Posts the power of real-time updates across their entire network, allowing Posts to make faster, more informed decisions from a single source of truth. The solution segments the sheer volume of…

SugarCRM Launches New Cloud-Based Omnichannel Customer Service to Help Companies Deliver High-Definition CX

SugarCRM Inc., the innovator of time-aware CX, announced the launch of SugarLive, a new integration with Amazon Connect voice, chat and text messaging for omnichannel customer service and support. SugarLive seamlessly embeds Amazon Connect’s advanced, omnichannel contact center capabilities into Sugar Serve’s intuitive Service Console, empowering teams with powerful tools for routing, tracking, prioritizing and solving customer service interactions. The increase of distributed workforces and reliance on digital channels…

The Power of Signifyd’s Decision Center Now Extends to Thwart Promotion Abuse and Unauthorized Resellers

Powerful policy management innovations roll out ahead of Signifyd’s Digital Risk Connect event for fraud and payment professionals Signifyd announced an enhanced version of its Decision Center module that allows retail enterprises to customize their efforts to stop revenue leakage caused by promotion abuse and to protect their brand reputations and relationships by thwarting third-parties that buy in bulk and resell without formal agreements to do so. Decision Center’s new self-service capabilities for promotion abuse and…

Talkdesk and Calldesk Announce Strategic Partnership

Calldesk, the European pioneer in AI-powered voice agents, and Talkdesk, the cloud contact center for innovative enterprises, announced a partnership to accelerate the deployment of conversational AI in contact centers. Via the partnership with Calldesk, Talkdesk customers will now be able to leverage the advantages of conversational AI, by reducing the cost of processing simple requests and providing a better experience to their callers: a personalized response, 24/7, with no hold time, even during call peaks. The Covid-19…