Brands Can Now Automate and Facilitate Round-the-Clock Customer Service Through Popular Applications Such As Facebook Messenger botique.ai, an enterprise that …
TechBytes with Liraz Margalit, Head, Behavioral Research, Clicktale
Liraz Margalit, Head, Behavioral Research, Clicktale Marketing teams are intrigued by human behaviors during shopping -- physical and online, both. Liraz Margalit, …
Adobe Audience Manager Adds Data Explorer to Build Powerful Insights on CX
Adobe Audience Manager Launches Data Explorer Today, Adobe has unveiled Data Explorer to better understand audience groups. Data Explorer is …
MailUp Enters the Artificial Intelligence Space; Acquires Datatrics
Marketing Technology firm, MailUp is acquiring Datatrics B.V., a Netherlands-based firm that specializes in cutting-edge Predictive Marketing. The acquisition will help …
Interview with Eng Tan, CEO and Founder, Simplr
"We’ll start to see a bigger shift and need for experience management tools that help marketers better understand every aspect …
The Key to Good Marketing? Responsibility
This year’s DMEXCO conference had a motto for all 40,000 attendees: Take C.A.R.E. The acronym refers to four pillars of …
NetBase 2018 Consumer Experience Analytics Report Finds Businesses Are Ignoring Essential Insights and Channels
Survey Finds Companies That Effectively Bring All Information Together Have a Significant Advantage over Competitors NetBase, a global leader in …
Long Lines and Frozen Checkout Pages: Brits Reveal Their Biggest ‘Shopping Stressors’
Long queues in store and freezing checkout pages are the UK’s biggest contributors to shopping stress. That’s according to new …
Zendesk Expands Global Footprint in Japan with a New Office
New Office in Iconic Kyobashi Erogrand Testament to Strong Growth and Ongoing Investment in Japan Zendesk is heading East. The …
SDL and DivvyHQ Collaborate to Simplify Content Planning, Translation and Delivery for Global Brands
Partnership Offers Greater Control of Content Strategy, Creation and Execution SDL, a leader in global content management, translation and customer …
CONEX Exclusive: How Uberflip Sets New Benchmarks in Content Experience
A Great Content Experience Is About Creating the Right Conditions to Further Engage a Potential Buyer There’s a lot that simple, relevant content …
E-commerce Report Finds 91% of Retailers Expect Online Revenue Growth this Year
SLI Systems’ H1 2018 Study of Hundreds of Retailers Provides Mid-Year Outlook on State of E-Commerce SLI Systems, a leader …
TechBytes with Zephrin Lasker, VP, E-Commerce, Rakuten Viber
Zephrin Lasker VP, E-Commerce, Rakuten Viber Rakuten Viber has been at the forefront of the mobile commerce wave. We spoke …
17 UX Trends That Are Better Than the Rest
Have you ever driven down a road that was incredibly uneven or bumpy? Did you ever get frustrated trying to …
Highspot Wins Best Overall Sales Enablement Software Solution and Best Content Performance Management Solution Awards
Recognized with Two Prestigious 2018 MarTech Breakthrough Awards for a Solution that Improves Both Sales and Marketing Highspot, powering modern businesses …
AO.com Builds 360-Degree Single View on MongoDB Atlas to Improve Customer Experience, Fight Fraud and Comply with the GDPR
DevOps Culture and MongoDB Atlas Help Build New Platform in Less Than Six Months In a bid to fight fraud …
B2B Brands, Stop Trying to Make B2C Happen
Everywhere you look, B2B businesses are urged to think more like their counterparts in the B2C space. We’ve seen article …
What Digital Transformation Is — And Isn’t
As companies in every industry focus on their digital transformation plans, the term itself gets murkier and murkier. In a …
Harnessing the Power of Small Data to Build a Better Customer Experience
In 2017, IBM estimated we create 2.5 quintillion bytes of data every day. As this number continues to grow exponentially, …
TechBytes with Wilson Raj, Global Director, Customer Intelligence, SAS
Wilson Raj Global Director, Customer Intelligence, SAS Advanced Analytics are influencing the adoption of automation technologies for marketing and sales. …