customer experience

Yellow.ai, the world’s leading customer experience (CX) automation platform, trusted by 700+ enterprises globally, today announced more than 20 new leadership hires and three new offices in New York, Silicon Valley and Charlotte to meet…
Read More...

Fintechs expand relationship, empowering banks and credit unions to reimagine customer service for a digital world Glia, a leading provider of Digital Customer Service, and Q2 Holdings, Inc. , a leading provider of digital transformation…
Read More...

ActiveCampaign recognized as a leading place to work by continuously evolving employee benefits, world-class leadership and strong company culture ActiveCampaign, the leader in Customer Experience Automation (CXA), has established itself…
Read More...

TELUS International, a leading digital customer experience (DCX) innovator that designs, builds and delivers next-generation solutions for global and disruptive brands, has welcomed Olin Anton, Sue Paish, Carolyn Slaski, and Sandra Stuart…
Read More...

eGain Corporation, a leading cloud platform provider for customer engagement automation, today announced that a Top 5 insurance company in the US has selected eGain Knowledge Hub™ as its strategic knowledge management platform for customer…
Read More...

League & teams will use QuestionPro CX to further understand & deepen fan relationships NISA and QuestionPro will enable real-time, in-stadium, TV and online fan voting for “Man of the Match,” democratizing this…
Read More...

FastSpring is hosting Unsettled: The Future of Apple's 30% Cut, a one-hour webinar to help SaaS and software companies understand the changes happening with in-app payments in the App Store. The event will happen on November 2, 2021, at…
Read More...

October release supports credit card applications and soft pull credit capabilities, enhances key workflows, adds Business Origination APIs for easy integration, and increases overall efficiency Doxim, the leading customer communications…
Read More...

ONEsuite Platform Provides a 360° View of Customers for Deep Insight for Engagement. O'Neil Digital Solutions, the nation's leader in Customer Communications Management (CCM) and Customer Experience (CX), is pleased to announce their…
Read More...

Everise, a technology-driven customer experience (CX) service provider, announces the appointment of Nicole Palina-Pace as Chief Marketing Officer. An accomplished marketing leader, Palina-Pace will architect and lead efforts to spotlight…
Read More...

Quadrant Knowledge Solutions announced that it has named SuiteCX as a 2021 technology leader in the SPARK Matrix analysis of the global Customer Journey Mapping (CJM) market. The study provides a competitive analysis and ranking of the…
Read More...

Uniphore completes the acquisition of Jacada and rolls out a powerful platform that will transform the Customer Experience Market Uniphore announced today that it has completed its acquisition of Jacada and is unveiling the industry’s most…
Read More...

New CRM and customer engagement functionality helps banks and lenders tackle market changes to acquire, nurture, and retain financial customers for life Total Expert, the CRM and customer engagement platform purpose-built for modern…
Read More...

Data reveals the emergence of conversational commerce driven by COVID-19 and its impact on the digital marketing landscape Drift, the leader in Conversational Commerce for B2B, partnered with Heinz Marketing to conduct a survey of over 500…
Read More...

Recent results from the International Data Corporation (IDC) Future Enterprise Resiliency and Spending (FERS) survey shed light on several key areas of digital transformation. In this global survey, respondents were asked to identify their…
Read More...

Atmosphere SIP for Trunking and Atmosphere Voice Services for Interactive Voice Response (IVR) provides functionality for nationwide self-storage company IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, today…
Read More...

Dynamicweb, a leading eCommerce Suite, including a PIM system, a provider in the mid-size and enterprise industry, announced the closing of the fiscal year with a +20% increase in revenue. Making this the 3rd year in a row of 20% growth.…
Read More...

Dialogue, the e-commerce startup, is launching an app version of its cutting-edge, AI-based e-commerce solution on the Shopify platform. With this move, small e-commerce businesses on the Shopify platform will be able to leverage the…
Read More...

- EY study reveals the rise of the "omnisumer", a new type of consumer now taking a leading role in the energy transition - Energy customers are more engaged, sophisticated and willing to pay for new energy solutions - Customer-focused…
Read More...

The Company Also Unveiled New Webex Features to Improve the Customer Experience and Make Workers More Productive and Innovative in the Hybrid Work World News Summary: Cisco launches Webex Go – a new phone…
Read More...