The Zendesk Customer Experience Trends Report 2019 Shows Large Divide Between Customer Experience Leaders and Laggards in Southeast Asia Zendesk, …
TechBytes with Andrew Park, VP, Customer Experience Strategy, InMoment
Tell us about your role at InMoment and the team/technology you handle. As InMoment's VP of CX Strategy, I’m responsible …
Vestorly Integrates AI-Driven Content Curation Engine into Hootsuite to Deliver Right Content at Right Time
Machine Learning to Help Hootsuite Customers Further Succeedwithsocial by Streamlining Process of Curating and Publishing the Best Social Content to …
Bertelsmann and Saham’s Customer Experience Business, “Majorel”, Launched; Bold Statement of Intent on Future Growth
Rebranding of Former Arvato CRM Solutions, Phone Group, Ecco Outsourcing and Pioneers Outsourcing into Majorel Thomas Mackenbrock, Chief Executive Officer …
TTEC Introduces Top Five Customer Experience Tools for 2019
Energize Your Customer Engagement with Key Insights and Emerging Trends from CX Experts Around the Globe TTEC Holdings, Inc., a …
TechBytes with Fortuné Alexander, Sr. Director, CX Product Strategy, Oracle
Tell us about your role at Oracle and the team/technology you handle. I lead the Oracle Customer Experience Product Management …
COPC Inc. Announces Its 2019 Global Public Training Calendar for Customer Experience Management Professionals
COPC Inc., a global consulting firm that helps companies improve operations to transform the customer experience, announces its 2019 management …
Identifying the Key Ingredients for Optimizing Customer Experience
Email is often the key ingredient in cooking up a successful marketing campaign, leading to happier customers who are willing …
How you Should be Using Chatbots in your Business
As chatbots become increasingly more developed, and the demand for instant online customer service continues to rise, the debate about …
Books-A-Million Selects Aptos CRM to Enhance Omnichannel Customer Experience
Over 100 Years in Business, One of the Nation’s Largest Book Retailers Will Bolster Its Loyalty Program and Engage Customers …
LiveRamp Expands Its Omnichannel Portfolio to Add Connected Television in Its Measurement Platform
LiveRamp Offers the World’s Largest Omnichannel Audience Measurement Graph. Marketers and Advertisers are Set to Benefit with the Company’s Latest …
Bill Kanarick Appointed EY Global Customer Leader
Leader in Customer Experience and Digital Transformation Brings More Than 20 Years of Experience as a Pioneer and Innovator in …
AI Must Support Customer Experience Outcomes, Not Just Processes
Artificial Intelligence (AI), Machine Learning and other advanced analytics can drive optimal customer experience for marketers worldwide. With an abundance …
PoliteMail Adds Internal Corporate Communications Features
Outlook Appointment Tracking, Time Zone Sending, and Heat Map Measurement Empower Internal Corporate Communicators to Extract More Insights from Employee …
Telco Marketers Report Big Appetite for Live Data Insights to Add Customer Value and More Relevant Digital Services
New CMO Council Survey of 150 Mobile Network Marketing Leaders Reveals Many Obstacles to Applying Real-Time Data Intelligence to Upgrading …
NICE inContact CXone Rated Highest in Product and Overall Vendor Satisfaction by Customers in DMG Consulting Report
Customers Give CXone Cloud Customer Experience Platform the Highest Average Product Satisfaction Rating, and Award Perfect Scores in Overall Vendor …
Xcel Energy Garners AESP Award for Personalized Video Messaging Program
Enhancing the Customer Experience and Improving Brand Perception During the Association of Energy Service Professionals’ (AESP) 29th National Conference in San …
The Customer Experience Just Got Smarter with New Verizon Artificial Intelligence-Based Tools
Verizon’s Digital CX with Managed Service to Help Large Businesses Intelligently Improve Customer Interactions Verizon launched a world-class suite of …
Without Customer Experience, Marketing Technology is Hollow in 2019
Chief Marketing Officers are confirmed custodians of “Customer Experience” in 2019. In countless interviews that we have done with Marketing …
Sensory Experiences Drive 9 out of 10 Shoppers Back to Stores, Says Global Mood Media Study
Mood Media’s New Study, “Elevating the Customer Experience: The Impact of Sensory Marketing,” Examines the In-Store Customer Experience Across Ten …