customer experience

Prophix Advances to Strongest Prominent Position in Annual Customer-generated Research Study Prophix Software, a global leader in Corporate Performance Management (CPM) software, announced it was ranked as an Overall Leader…
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DealerAI, the pioneer in digital conversation technology, introduces their comprehensive, proactive AI chat solution for the automotive industry that caters to dealerships and consumers. Marketing Technology News: Alliance Develops…
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Acxiom®, the customer intelligence company whose data-driven solutions create business growth by enabling better customer experiences, announced a new strategic partnership with Totalplay, the provider of triple play services in Mexico.…
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Experience optimization platform integrates with any SPA framework, prioritizing performance among brands with dynamic websites Dynamic Yield, the Experience Optimization platform, announced that brands can now seamlessly implement Dynamic…
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Emplifi’s AI-based Email Virtual Assistant (EVA) drastically reduces the time and cost associated with customer support, while Social Messenger capabilities provide convenience for consumers across multiple messaging apps.…
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Forsta, the world leading Customer Experience and Research Technology company, has appointed Jim Reitz as Head of Sales for the Americas, Voice of Customer and Employee (VoC/VoE). Most recently, Reitz was a Managing Director at Adobe where…
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Uniphore + Jacada will become the only low code/no code automation provider with multimodal AI and RPA Uniphore, a leader in Conversational Service Automation (CSA), announced its agreement to acquire Jacada, a customer…
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Next Generation Video Platform allows videos to evolve and be customized by viewers in real time Personalized video company Idomoo announced the launch of its Next Generation Video Platform. The fully open, enterprise-grade platform…
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The UK specialist miller and baker selects Mapp Cloud to provide its marketing automation platform Mapp, the international provider of insight-led customer experiences, has announced it has been appointed by Doves Farm Foods, the…
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Winners will be announced at the Five9 2021 CX Summit on September 1. Five9, Inc., a leading provider of the intelligent cloud contact center, today announced that it is now accepting nominations for the 2021 Reimagine CX…
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Forsta, the world’s leading Customer Experience and Research Technology company, has welcomed Volker Wylutzki-Boehme as Managing Director and Head of Voice of Customer (VOC) and Voice of Employee (VOE) Experiences in DACH. Marketing…
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Dentsu International announced that Fred Levron has been named Global Chief Creative Officer.  This executive role will see Levron leading the network’s holistic creative agenda and its portfolio of creative agencies worldwide. The…
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Factoreal to deliver its fan engagement automation solution. Factoreal is pleased to announce its strategic partnership with the St. Lucie Mets Baseball Club. As a part of this engagement, Factoreal will work with the St. Lucie Mets to…
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Cyara’s Automated CX Assurance Platform Honored for Exceptional Innovation and Ability to Ensure and Improve Customer Experience & Communication Capabilities Cyara, provider of the leading Automated Customer Experience…
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Independent Research Firm recognizes Oracle Advertising and Customer Experience for its "robust experience platform, with strength in commerce and campaigns" Oracle today announced that it has been recognized as a Leader in The Forrester…
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- The Salesforce-Proof alliance delivers a fast, highly scalable Revenue Operations blueprint for Sales, Marketing, Customer Experience, and Market Realities™ - Even in the midst of rapid, chaotic change, Revenue Operations teams can…
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An Artificial Intelligence (AI) project developed by Radix Engineering and Software is helping power giant CEMIG (Companhia Energética de Minas Gerais) improve its’ customer experience by integrating all of its interaction channels. The…
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Team of customer experience (CX) experts works in lockstep with businesses to define key performance indicators and to better understand the processes and pain points around their CX strategies Engagements are available on a…
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In order to ensure that video marketing efforts are optimized with measurable ROI processes, marketers need to keep a few things in mind; Jim Dicso, CEO at SundaySky has some tips: ______ Welcome to this MarTech Series chat Jim, can…
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Tenured Business Leader Brings Technical and Operational Expertise to New Role Supporting High-Growth, Digital-First Brands Alorica Inc., a global leader in customer experience solutions, announced today the…
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