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customer experience

Introducing Sprinklr Sandbox: Inspiring Limitless CXM Innovation Without the Risk

System administrators and IT teams can now can develop, build, and train new integrations and capabilities in an isolated environment Sprinklr, the world’s leading Customer Experience Management platform (CXM), introduced Sprinklr Sandbox, an isolated environment where organizations can experiment with new features and enhance business processes in Sprinklr without directly impacting customers or employees. Marketing Technology News: Alfresco Ranked a Leader in Independent Content Management Market Analysis The…

Verint Wins 2020 Stevie Awards for Sales and Customer Service

Recognition Highlights Verint’s Customer Experience Program and its Cloud Customer Engagement Solutions, Also Being Deployed to Navigate and Thrive in the Current Crisis Verint Systems Inc., The Customer Engagement Company, announced that it has been named a winner of the 2020 Stevie Awards. The company was recognized as one of the few winners chosen from thousands of submissions in the "Best Customer Engagement Initiative" and the "Sales or Customer Service Solutions Technology Partner of the Year" categories.* The…

Prodapt Announces Agreement with LivePerson to Power Digital Transformation

Prodapt, a leading consulting, technology & managed services provider to the Digital Service Provider (DSP) industry, announced a partnership with LivePersn, a global leader in Conversational AI. The Prodapt-LivePerson partnership brings together complementary capabilities in delivering transformational business outcomes to DSPs' digital-first self-service and messaging capabilities. By opening messaging channels - including SMS, Facebook Messenger, WhatsApp, Apple Business Chat, and more - DSPs can empower customers…

Fever Expands Relationship With SugarCRM

SugarCRM Inc.®, the innovator of time-aware CX, announced that Fever, a leading entertainment platform with headquarters in Madrid and New York, has selected Sugar’s CX-driven solutions to better serve local event and music organizers around the globe. “Fever is committed to inspiring people through local experiences in cities worldwide and helping the event producers to create original content through our data-driven approach,” said Santiago Santamaría, Global Communications Lead, FeverUp. “After the confidence of our…

Fuze Enhances Enterprise Communications With New Patent

Patent empowers users with seamless voice and video calling for improved communications Fuze, the leading cloud-based communications provider for the modern global enterprise, announced that it has been awarded a new patent for selecting routes through a network, enabling seamless voice and video communication between Fuze users to deliver an optimized customer experience. Marketing Technology News: Alfresco Ranked a Leader in Independent Content Management Market Analysis The U.S. Patent and Trademark Office (USPTO)…

Octopus Appoints Media Industry Veteran Bennett Fogel as Chief Commercial Officer

Octopus Interactive, the leading rideshare advertising platform, has appointed Bennett Fogel as the company's new Chief Commercial Officer. Bennett joins Octopus from Aura Financial, a fintech small dollar lending platform where he was Chief Revenue Officer. Prior to Aura, Bennett was the Chief Revenue Officer of NCM, the nation's leading Cinema Network. While at NCM, he implemented new strategies that successfully positioned the network to compete for premium video budgets across national, local and digital platforms…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI and ML announcements from Contentful (Content Management), Drift (Marketing Automation), MindTickle (Sales Enablement), Doxim (Customer Experience), and  Unscrambl (Conversational AI). Contentful Releases Free Plan for Digital Builders to Support the COVID-Accelerated Shift Contentful announced a new Community Plan that provides those who build digital experiences with an unprecedented level of free access to…

Drift Integrates with Zoom to Turn Conversations into Pipeline with a Click

Conversational Marketing leader announces new product integrations with enterprise meeting platform Zoom Drift, the world’s leading Conversational Marketing platform, today announced it will offer three unique integrations with leading enterprise meeting platform Zoom. The integrations -- which include solutions for Drift Chat, Drift Meetings, and Drift Video -- give sales teams the power to transition meetings into pipeline faster than ever before. Marketing Technology News: Blippar Accelerates International Growth…

Technomedia Wins Three 2020 Thea Awards From the Themed Entertainment Association

Mood Media’s specialty division, Technomedia, celebrated for their excellence and innovation in the international visitor attractions industry Mood Media, the world’s leading in-store media solutions company dedicated to elevating the Customer Experience, announced that its specialty division Technomedia has won three 2020 Thea Awards from the  (TEA). The 26th Annual Thea Awards credit Technomedia, an advanced AV systems integrator that develops large-scale immersive audio-visual experiences globally, among the…

New Product Listing Optimization Tool For Marketplace Rankings By Revuze

Revuze, an Israeli market research Startup, launches an eCommerce product listing optimization product for marketplace rankings. This innovative feature helps clients to top the list in any eCommerce marketplace (Amazon, Walmart, Target, etc) searches and boost sales Revuze has created an innovative solution to acing marketing research using AI technology to analyze product listings and track customer reactions. They have applied in-depth cx analytics to create a product listing optimization feature. Services include…

TechBytes with Adrian Johnston, SVP of Cloud Applications, Japan and Asia at Oracle

Hi Adrian, please tell us about your role and the journey at Oracle. I am the Senior Vice President of Cloud Applications for Oracle in Japan and Asia Pacific, and I lead the business for Oracle’s Cloud offerings in the apps space. I first joined Oracle in 2002 as Vice President of Applications and Product Operations for Asia Pacific before taking on several other positions, including Vice President of the Applications Midmarket business unit. How is the SaaS market in the APAC region different from North America and…

Avtex Achieves the 2020/2021 Inner Circle for Microsoft Business

Avtex is honored by Microsoft for achieving outstanding sales achievement and innovation Avtex, a customer experience (CX) consulting and technology company, announced that it has achieved a number of Microsoft awards stemming from its innovation and sales achievement, including being named to the 2020/2021 Inner Circle for Microsoft Business Applications and being recognized as a finalist of the Intelligent Sales & Marketing 2020 Microsoft Partner of the Year Award. For achieving the highest annual attainment of…

Swell Chosen as GetApp Customer Experience Category Leader

Swell Leads Customer Experience Category With a Perfect Score, Earns Top 20 on Capterra Swell, the growth platform for local business, announced that it has been selected as the number one customer experience software product by GetApp, the premier online resource for businesses exploring software as a service (SaaS) products. Swell has also been selected as a Top 20 customer experience software product by Capterra, a free online service that helps organizations find the right software. "We're honored to be selected as…

Majority of Americans Feel Less Connected to Their Company Culture While Working Remotely

New survey from TELUS International reveals that corporate learning and development programs are important to over three-quarters of Americans and nearly all (90%) agree that a leader can be great regardless of their working model. TELUS International, a leading global customer experience and digital solutions provider, today announced the results of its survey of U.S. employees’ sentiment toward remote working during the COVID-19 pandemic. According to the survey of 1,000 Americans working during the pandemic, a majority…

Thought Industries Promotes Therese Kelleher to Senior Vice President of Customer Experience

Team to accelerate customers' successful global adoption and value attainment from the Thought Industries Platform Thought Industries, the world's leading B2B customer training platform provider, announced the promotion of Therese Kelleher to Senior Vice President of Customer Experience effective immediately, reflecting the organizations' continued ongoing focus to enhance its customer-centric operational infrastructure. In this expanded role, she will now oversee Thought Industries' Account Management, Customer Success…

Genesys Honors Eight Companies For Customer Experience Impact And Excellence

Genesys Customer Experience Innovation Awards recognize companies from around the globe for their innovation and transformational customer experience initiatives Genesys, the global leader in cloud customer experience and contact center solutions, announced the winners of its 15th annual Customer Innovation Awards recognizing industry trailblazers Microsoft, TechStyle Fashion Group, Vodafone and more. The Genesys Customer Innovation Awards celebrates eight companies from around the world for driving significant…

Jebbit Announces its Declared Data Platform is Now Available on the Salesforce AppExchange

Customers can now collect and activate direct-from-consumer first-party data through interactive digital experiences Jebbit, the world’s first declared data platform, announced it has launched on Salesforce AppExchange, empowering customers to build interactive experiences that capture first-party data directly from consumers to enrich customer profiles, increase retention and drive powerful but simple personalization. Global brands including the National Basketball Association (NBA), Shiseido Group, Live Nation, JCPenney,…

Bright Pattern Contact Center Chosen by Everise, Next-Generation BPO

Bright Pattern selected by Everise to provide advanced Customer Experience solutions to innovative connected device start-ups Bright Pattern, a leading provider of AI-powered cloud contact center software, announced that it was chosen by Everise to power omnichannel customer support in the cloud. Everise selected Bright Pattern Contact Center for its omnichannel capabilities, easy-of-use, mature cloud infrastructure with 100% uptime, out-of-the-box integrations to multiple top CRM providers, and the company's flexible…

Hero Digital LLC Hires Hank Summy, Former McCann and Capgemini Executive, to Lead Western Region

Hero Digital, a leading independent digital customer experience (CX) company, announced Hank Summy will join the company as managing director of its Western region, reporting to Hero Digital President Patrick Frend. Summy brings over 25 years of experience advising leading brands on their marketing and digital transformations including The United States Postal Service, Subway, Godiva, and Jose Cuervo. Summy joins Hero Digital from Capgemini where he most recently served as Executive Vice President of the Consumer…

Infobip Data Finds COVID-19 Accelerating Adoption of Omnichannel Marketing

Growing consumer appetite for digital experiences during pandemic sees brands shifting strategies and adopting new tools Infobip, a global cloud communications company that provides messaging solutions for advanced customer engagement, identity authentication and security, released data showing that COVID-19 is driving businesses to invest in long-term digital solutions with a focus on SMS messaging and omnichannel communication solutions. Infobip has been tracking how its clients are engaging in new ways with customers…