customer experience

To transform customer engagement with intelligent Human to Everything (H2X) interactions across all customer experience (CX) platforms of digital-first businesses Tata Communications, a global digital ecosystem enabler, launches DIGO, an…
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The enterprise automation company welcomes Carle Quinn as Chief People Officer; Kerry Moore as Vice President, Talent & Diversity; and Keith Tyndall as Vice President of Corporate and Brand Marketing amid accelerated growth Workato,…
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The solution passes customer engagement data and visual context from digital self-service channels seamlessly to live agents when customers transition from self-service to live interactions. TechSee, the market leader in Computer Vision…
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New options aim to bring best in class customer data infrastructure to teams and companies of all sizes to help them improve customer retention and efficiently accelerate growth mParticle, the leader in customer data infrastructure, today…
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Awards recognise customer service excellence across Asia-Pacific. TTEC Holdings, Inc., a leading global customer experience (CX) technology and services innovator for end-to-end digital CX solutions, announced that it has earned two Gold…
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New app will combine Raydiant's in-location experience platform with performance-enhancing solutions to power the future work, especially for deskless employees at brick-and-mortar locations Raydiant, the leading in-location experience…
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FullContact , the industry leader in identity resolution as a service, announced the official launch of Verify, a new identity product that powers identity verification (IDV) and fraud prevention. Verify provides data and intelligence to…
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CCO appointment continues recent additions of key executives from the contact center and communications industry Dialpad, Inc., the industry leader in AI-powered communication and collaboration, announced Danny Gunter as the…
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ecoATM/Gazelle, the global leader in mobile device recommerce announced today Bobbykin Makwana joins the executive leadership team as Chief Product & Technology Officer (CPTO), reporting to CEO, Dave Maquera. "Our innovative…
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The majority of customers surveyed were highly satisfied with the platform and 100% said they would purchase Notable again. Notable, the leading intelligent automation company for healthcare, receives high ratings from customers…
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The research study finds that despite increased interest in AI technology, only 44% of organizations experience benefits from implementing AI tools in their contact center LiveVox Holdings, Inc., a leading cloud-based provider of customer…
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Omnigame ApS is an independent Danish online game studio on an ambitious mission to deliver quality, highly entertaining games and boost player engagement through its new communication strategy. Uncompromising on quality in both their…
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Platform delivers powerful customer engagement for organizations through community Higher Logic, the leading cloud-based community platform, is reinforcing its commitment to creating more meaningful relationships for organizations and…
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Nova Lorraine, Fashion Designer & Founder, Metagame Hub and Karen Root, Customer Experience and Digital Transformation Thought Leader to Keynote Event Questex introduced Metaverse Global Congress, a new event where innovators,…
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Solvvy Offers Advanced Conversational AI and Automation Capabilities to Accelerate Zoom’s Delivery of Personalized, Effortless Customer Experiences Zoom Video Communications, Inc.  announced it has entered into a definitive agreement to…
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Gen Z ranks their online privacy as being less important to them than other generations Selligent Marketing Cloud, the omnichannel marketing and customer experience platform, releases a report on the attitude brands need to address to…
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Randa will lead the organization to further power the future of quality recruitment for organizations across the globe Symphony Talent, a global leader in recruitment marketing technology, announced the appointment of Kermit Randa as its…
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Conversational AI leader that enables brands to connect with customers on the most popular messaging channels named among best workplaces in the USA Quiq, the AI-powered Conversational Platform that enables brands to engage customers on…
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Global survey shows nearly three-quarters (74%) of respondents are influenced by social media ads and 88% agree that they consult online reviews before purchasing a product A survey conducted by TELUS International, a…
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Journey Builder helps Marketers design audience sequences to continuously update audience membership throughout the entire lifecycle. mParticle, the leading customer data infrastructure company, today announced the release of Journeys, a…
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