62% of Millennials Would Likely Recommend a Brand That Has an Exceptional Social Media Presence, Even If They Were Not …
TVH Uses Voice of the Customer to Elevate the B2B Customer Experience
Global Materials Handling Giant Selects Confirmit for Three-Year CX Deal TVH, the global supplier of parts and accessories for material …
SMG Amplifies Tech-Powered Insights to Help Brands Take Action on Customer and Employee Feedback
Service Management Group (SMG), a global customer experience, employee engagement and brand research partner to more than 500 brands, is now …
InMoment Named a Leader in Customer Feedback Management Platforms in APAC
InMoment, a pioneer in cloud-based customer experience (CX) intelligence technologies, was named a Leader by independent research firm Forrester in …
TechBytes with Ed Kennedy, Sr. Director of Commerce, Episerver
Ed Kennedy Sr. Director of Commerce at Episerver Earlier this year, Episerver published a report, "Reimgaining Commerce." We spoke to …
Data and Creativity: Stronger Together
Sometimes, we forget that people don’t visit websites to look at ads. With unlimited data and tools at our fingertips, …
Interview with Mark Floisand, Chief Marketing Officer, Coveo
"Machine Learning and AI are becoming fundamental to marketing strategies because of their profound impact on the ability to personalize …
Why is Delivering Online Customer Experience Actually Harder to Measure than Anticipated
Most online businesses are scurrying to find the best definition to Customer Experience. Without fully understanding the benchmark of Customer …
15 MarTech Pros Share Their Most Valuable Experiences and Insights
Giving It Back to the MarTech Industry Is What We Aim to Achieve with This Article Today… Every smart MarTech …
botique.ai Sets in Motion Its AI-Driven Chatbot Platform for Customer Experience Management
Brands Can Now Automate and Facilitate Round-the-Clock Customer Service Through Popular Applications Such As Facebook Messenger botique.ai, an enterprise that …
TechBytes with Liraz Margalit, Head, Behavioral Research, Clicktale
Liraz Margalit, Head, Behavioral Research, Clicktale Marketing teams are intrigued by human behaviors during shopping -- physical and online, both. Liraz Margalit, …
Adobe Audience Manager Adds Data Explorer to Build Powerful Insights on CX
Adobe Audience Manager Launches Data Explorer Today, Adobe has unveiled Data Explorer to better understand audience groups. Data Explorer is …
MailUp Enters the Artificial Intelligence Space; Acquires Datatrics
Marketing Technology firm, MailUp is acquiring Datatrics B.V., a Netherlands-based firm that specializes in cutting-edge Predictive Marketing. The acquisition will help …
Interview with Eng Tan, CEO and Founder, Simplr
"We’ll start to see a bigger shift and need for experience management tools that help marketers better understand every aspect …
The Key to Good Marketing? Responsibility
This year’s DMEXCO conference had a motto for all 40,000 attendees: Take C.A.R.E. The acronym refers to four pillars of …
NetBase 2018 Consumer Experience Analytics Report Finds Businesses Are Ignoring Essential Insights and Channels
Survey Finds Companies That Effectively Bring All Information Together Have a Significant Advantage over Competitors NetBase, a global leader in …
Long Lines and Frozen Checkout Pages: Brits Reveal Their Biggest ‘Shopping Stressors’
Long queues in store and freezing checkout pages are the UK’s biggest contributors to shopping stress. That’s according to new …
Zendesk Expands Global Footprint in Japan with a New Office
New Office in Iconic Kyobashi Erogrand Testament to Strong Growth and Ongoing Investment in Japan Zendesk is heading East. The …
SDL and DivvyHQ Collaborate to Simplify Content Planning, Translation and Delivery for Global Brands
Partnership Offers Greater Control of Content Strategy, Creation and Execution SDL, a leader in global content management, translation and customer …
CONEX Exclusive: How Uberflip Sets New Benchmarks in Content Experience
A Great Content Experience Is About Creating the Right Conditions to Further Engage a Potential Buyer There’s a lot that simple, relevant content …