customer experience

New application helps ServiceNow customers exceed service level agreements and improve customer experience PagerDuty, Inc., a global leader in digital operations management, announced the availability of PagerDuty for Customer Service…
Read More...

Latest collaboration between NICE and Cognizant opens up growth opportunities in CX, WFM, and digital transformation NICE announced the launch of a global strategic go-to-market partnership to accelerate customer experience (CX)…
Read More...

Foundry’s new study also found a majority of CIOs believe their role is becoming more digital and innovation focused Foundry (an IDG, Inc. Company), the global leader in media, martech and data for the tech community, released its 22nd…
Read More...

TTEC Holdings, Inc., one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that Adam Foster has been named President of TTEC EMEA. "Our industry is rapidly…
Read More...

B2B eCommerce visionary brings 20 years of experience with digital transformation After closing a $13M funding round earlier this month, the pioneering eCommerce leader Oro, Inc., affirmed its commitment to customer-centric growth by…
Read More...

Orbee has integrated Neustar Omnichannel Remarketing and Customer Identity Management platforms into its dealership-focused customer data platform, marketing automation platform, and data clean room. Orbee, a leading provider of…
Read More...

The free trial and demo options will allow anyone to experience Unbabel’s award-winning, AI-powered LangOps solutions Unbabel, the AI-powered Language Operations (LangOps) platform that helps businesses deliver multilingual customer…
Read More...

Proprietary speech understanding technology significantly enhances and streamlines customer service Interactions, the world leader in conversational artificial intelligence (AI), announced that it has acquired another landmark patent.…
Read More...

Combines SupportLogic's Prediction and Workflow Engine with Emtropy's Continuous Quality Monitoring to Enable Proactive Revenue Retention SupportLogic, the world's first Support Experience (SX™) management platform, today is announcing the…
Read More...

New bi-directional integration provides feedback loop between customer success and product teams, makes it easier to collaborate and improve customer experience Gainsight, the platform for Durable Growth, and Productboard, the leader in…
Read More...

Tippets to play a key role in providing strategic direction for product innovation and elevating the customer experience Drift, the Conversation Cloud company, announced that Matt Tippets joined the company as senior vice president…
Read More...

Provides platforms and solutions with the potential to help maximize resources and improve business results, with focus on financial services Helps improve customer experience and achieve operational excellence…
Read More...

TTEC Holdings, Inc, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced today that TTEC Digital has launched InteractionSync for Amazon Connect to provide…
Read More...

Artificial Intelligence (AI) has been more than just a buzzword for years now, but to truly understand how modern day marketers and salespeople can capitalize on it, it is important to dive into the evolving role of AI. Here we present some…
Read More...

New tagline 'Make every send count™' highlights software platform's dedication to curb high-cost email oversights Litmus, a leader in email marketing, reveals its new brand messaging and promise to email marketers everywhere, "Make every…
Read More...

Informatica , the first enterprise cloud data management leader to earn certification under the J.D. Power Certified Technology Service & Support ProgramSM, announced that the company has recently earned the Certified Assisted Technical…
Read More...

AI-powered support platform to introduce SMS business texting features to optimize the customer experience Capacity, the AI-powered support automation platform, announced the acquisition of Textel, a cloud-based texting platform. With the…
Read More...

Latest Zendesk research signals a dramatic shift in expectations, with 71% of business leaders rethinking the entire customer experience Zendesk, Inc. has released the company’s latest global Customer Experience (CX) Trends Report,…
Read More...

Acquisition of Israeli startup will help merchants address surge of bot attacks to improve customer experience and protect the bottom line Forter, the Trust Platform for digital commerce, announced the acquisition of Immue, a bot…
Read More...

Forrester announces its global Customer Obsession Awards for two categories: Customer-Obsessed Enterprise and Customer-Obsessed Leadership. These awards will recognize organizations and senior executives, respectively, who put customers…
Read More...