Gladly Helps Brands Build Empathetic Conversations By Putting the Customer at the Center of Every Interaction Gladly, a company that’s …
The Benefits of Empowering Agents to Go Omni-Digital
This article is co-authored by Julien Rio and Cédric Blum Agents are the heartbeats of contact centers and Customer Service …
Will Salesforce Customer 360 Arrival Push CRMs and DMPs Out of Equation in 2020?
As we sink deeper and deeper into the ‘Experience’ economy, it’s getting even more noisier in the MarTech ecosystem with …
Eggplant Expands Test Automation Across Entire Lifecycle
Low Code Tooling to Accelerate Usability and Speed of Automation; Incorporating Automated Accessibility Testing Eggplant, the digital experience specialist, announced …
Ada Introduces ‘Automation to Agent’ Customer Experience
Initial pilot deployments resulted in unprecedented time savings for live agents Ada, the market leader in Automated Customer Experience (ACX), …
Elixirr and Usermind Partner to Help Brands Get More Value from Customer Experience Initiatives
A partnership to power personalized customer journeys Elixirr, the challenger consultancy, and Usermind, a global customer journey platform, announced an …
Customer Support – Doing the Right Things to Get 95% and Above Satisfied Customers
Imagine this: A person visits a shopping website ‘A’. ‘A’ has a great product that ticks all the right boxes …
Socialbakers Announces Product Integration with Salesforce Sales Cloud and Service Cloud to Optimize Customer Care and Deliver Enhanced Customer Experiences
The integration streamlines operations of marketing and customer care teams with a multi-channel integration of services, driving a unified customer …
Oracle Collaborates with Top Oracle PartnerNetwork Platinum Level Members to Rethink Customer Data Platform Market
To help organizations quickly and easily bring together customer data from across the entire organization, Oracle is collaborating with Accenture …
Hexaware Leapfrogs its Customer Experience Transformation Business With the Acquisition of Mobiquity Inc.
This Is the Largest Ever Investment by Hexaware and the Combined Entity AIMS to Directly Compete With Large Digital Agencies …
Contentsquare and Monetate Bridge Customer Experience Gap Between Brands and People
Partnership Accelerates Digital Transformation Strategy of Global Retailers Like Clarks and Dreams Contentsquare, a leading digital experience insights optimization platform …
Study Shows Two-Thirds of Consumers Prepared to Flee to Brands Offering Superior Service
Study of More Than 34,000 Consumers Across 18 Countries Highlights How a Hybrid Workforce Is Key to Meeting Customer Expectations …
Qualtrics CustomerXM Sees Record Growth As World’s Leading Brands Select Qualtrics to Deliver Breakthrough Experiences
Qualtrics Partner Network (QPN) Expands to More Than 120 Members and 300 Certified Consultants to Help Organizations Close Experience Gaps …
Sophisticated AI Engine and Real-Time Insights Empower New NICE Satmetrix Release to Measurably Improve Customer Experiences
Customizable metrics and increased automation capabilities allow even the most complex organizations to comprehensively and easily manage CX programs NICE …
MarTech Product Alert: Zendesk Duet and the New-Age “Symphony” of Connected CX in Marketing and Sales
Zendesk Duet Offers Combination of Zendesk Sell and Support for Ultimate Flexibility and to Break Down Silos Across Customer-Facing Teams …
AnswerDash Unveils AnswerDash Lite For Website Support Ticket Reduction and Improved Customer Experience
Development Allows Online Service and e-Commerce Businesses of All Sizes and Budgets to Automate Customer Service and Cut Support Costs …
Forrester’s 2019 Customer Experience Index Reveals Early Signs Of Advancement
CX performance is mostly flat but showing early signs of making gains, with leading brands relying on emotion to build …
Zappix Partners with Bright Pattern to Transform Contact Center Capabilities
Zappix Has Partnered With Bright Pattern to Deliver Powerful On-Demand Customer Service and Omnichannel Contact Center Capabilities Zappix, the leader …
Solodev Accelerates Digital Transformation with New Digital Customer Experience (DCX) Platform for Amazon Web Services
The AWS Partner Network Advanced Technology Partner Announces the Launch of Solodev Dcx 9.0 With Innovative Features for Building and …
How to Create a Customer-Centric Strategy for Your Business
According to research, 80 percent of global businesses recognize the importance of having a customer-first approach. However, many struggles to …