Text Request, the online business texting service that lets businesses text using their current business numbers, can now be used to manage text conversations started through Google My Business listings.
Google’s free business listing platform, Google My Business, now lets mobile searchers message businesses directly from search listings. Text Request provides the backend dashboard to receive these messages, and makes it easy to manage conversations as a team.
Businesses can use Text Request with their current landline, VOIP, or toll-free numbers without affecting voice services.
Why does this matter?
Google now accounts for almost 90 per cent of US online searches, and well over half of these searches come from mobile devices. A recent study by Twilio shows that nine out of ten consumers want to message a business. Text Request is bringing these two trends together to help businesses bring in more customers.
Mobile searchers can message your business directly from your Google search listing without having to download any apps (using standard text messaging). This removes barriers for customers trying to reach your business, and, as the research suggests, gives consumers their preferred way to connect with your business.
According to Brian Elrod, CEO of Text Request, “These inbound messages turn into more leads and customers for your business, because people would rather text you than call someone else to get what they need.”
Text Request is an online business texting service. You login to your account from a computer, smartphone, or any other device to send and receive texts, manage groups, integrate texting with your current CRM, and more. Customers can create unlimited users and contacts, and use their current business phone numbers without affecting voice services.