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3CLogic

Major U.S. Retail Chain Selects 3CLogic to Modernize Customer Service

3CLogic, the leading provider of cloud contact center solutions for ServiceNow, announced the adoption of its natively integrated voice platform by a major U.S. retail chain. The solution includes integration with both ServiceNow ITSM and CSM to meet the new remote work demands brought about by the impact of COVID-19, while replacing the existing on-premise Asterisk system to facilitate greater administrative flexibility and richer feature capabilities. Supporting over 150 owned retail locations (including grocery stores…

3CLogic Partners With Avant Communications to Expand Its Cloud Call Center Solution to More Partners and Enterprise Customers

3CLogic, a leading provider of cloud contact center software, announced its latest partnership with AVANT Communications, a platform for IT decision-making and the nation’s premier distributor for next-generation technologies. 3CLogic’s solution seamlessly enables enterprise organizations to natively integrate voice and contact center features with leading enterprise platforms, such as ServiceNow and Microsoft Dynamics. Acting as a platform-enhancing blade, the company specializes in complementing existing digital channels…

Global E-Commerce Company Leverages 3CLogic with ServiceNow to Optimize Customer Experience

Leading software provider to deploy innovative cloud call center solution to complement new customer service initiative and management platform. 3CLogic, a leading provider of cloud contact center solutions, announced the adoption of its telephony platform integrated with ServiceNow’s Customer Service Management offering by a major e-commerce software provider. The decision is part of a broad effort to help streamline customer service workflows across both digital and voice mediums. Serving an international mix of…

3CLogic Continues Global Expansion with ServiceCX Partnership

Leading Cloud Call Center platform partners with UK-based consulting firm specialized in customer service and digital transformation 3CLogic, a leading provider of cloud contact center solutions, announced its latest partnership with ServiceCX, a UK-based Customer Service Management organization that delivers exceptional customer service experiences. Marketing Technology News: Real Madrid CF And Legends Announce Groundbreaking Global Omnichannel Retail Program "At ServiceCX we are delighted to be entering into this…

3CLogic Announces Cloud Contact Center Integration for Microsoft Teams

Offering extends market-leading collaboration tool with global enterprise cloud call center platform for complete enterprise communication solution  3CLogic, a leading provider of cloud contact center solutions, today announced its latest integration with Microsoft Teams. The combined offering will streamline communication between back-office resources and front-line call center agents to enhance the overall customer experience. “We are excited to extend this new integration to our current and future enterprise…

Inc. 5000 Listed Firm Deploys 3CLogic to Optimize Call Center Experience and Services

Managed Services division integrates voice platform with ServiceNow ITSM to streamline operations and increase productivity 3CLogic, a leading provider of cloud contact center solutions, today announced the successful adoption of its telephony integration for ServiceNow by an Inc. 5000 Listed Managed Services Provider with nationwide locations. The deployment was part of a broader effort to consolidate systems and services collected over time through company acquisitions to improve first call resolutions and drive a…

Cloud Contact Center Provider Raises Series B Funding to Continue Global Expansion and Growth

3CLogic announces latest round of financing for its leading cloud platform 3CLogic, a leading provider of cloud contact center solutions for ServiceNow and other major CRMs,  announced a $9.0M Series B financing led by Capitan Investment Partners and True Blue Partners, with participation from Blu Ventures, Force 3 Partners and other existing investors. The funding will be used to accelerate 3CLogic’s expansion efforts worldwide, with a special focus on Global 2000 enterprise companies engaged in digitally transforming…

3CLogic Announces COVID-19 Rapid Response Program for ServiceNow

Cloud Contact Center solution offers to quickly enable work-from-home agents with natively integrated telephony and call center functionality for Helpdesks, IT Teams, and Customer Service groups 3CLogic, a leading provider of cloud contact center solutions announced the release of its COVID-19 Rapid Response Program for ServiceNow’s IT, Customer, and Employee workflow solutions. This special initiative is in response to the recent global health crisis impacting all industries as employees are required to stay home, but in…

Global Warehouse Solutions Provider Selects 3CLogic Cloud Contact Center Solution to Integrate with ServiceNow CSM and Cisco

Fast deployment aids industry leader with critical business continuity needs by enabling work-from-home agents, while leveraging existing on-premise telephony infrastructure with 3CLogic’s leading ServiceNow CSM integration to optimize customer service engagements 3CLogic, a leading provider of cloud contact center solutions, announced its selection by a global manufacturer and provider of warehouse solutions for its leading ServiceNow Customer Service Management integration to deliver a customer-centric service…

3CLogic Named to Constellation ShortList for Cloud Customer Service and Contact Center Software in Q3 2019

The Report Marks the Company’s Fourth Consecutive Appearance on a Constellation ShortList Since 2018 3CLogic announced it was named to the Constellation ShortList for Cloud Customer Service and Contact Center Software in Q3 2019. The technology vendors and service providers included in the Constellation ShortList offer the key requirements for early adopters pursuing digital transformation initiatives. “This approach is validated both from the outcomes we see in our customers’ successes and our inclusion in the…

3CLogic Announces Microsoft AppSource Certification for Microsoft Dynamics CRM

Cloud Contact Center Provider Delivers Certified Solution to Compliment CRM Platform with Deeply Integrated Offering to Drive Better Customer Experience 3CLogic, a leading provider of cloud contact center software for enterprise companies, announced the certification of its solution for Microsoft Dynamics CRM and official listing on Microsoft’s Appsource. The combined offering provides enterprises greater change management control, enhances the efficiency of department representatives (i.e.: Sales, Help Desk, Customer…