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AI in Retail

Chatbot Communications for Retailers in the Age of COVID-19 Pandemic

There’s no doubt that recent circumstances surrounding COVID-19 have reshaped the way retailers operate and connect with their customers daily.  Shelter-in-place ordinances and stay-at-home mandates have forced retail brands to rely on artificial intelligence (AI), machine learning (ML) and chatbot technology to manage much of the workload required for servicing their customers’ needs. In fact, retailers saw an 86% increase in customers using self-support sessions with Chatbot Communications from March to May. Technology…

Symphony RetailAI Names Chris Koziol CEO

Seasoned software executive brings full suite of global retail and technology leadership experience to drive Symphony RetailAI’s focus on worldwide customer success, AI-powered innovation and growth Symphony RetailAI, a leading global provider of AI-powered platforms and customer-centric solutions for customer-centric merchandising, marketing and supply chain solutions that deliver profitable growth for retailers and CPG manufacturers, announced the appointment of Chris Koziol as CEO and a member of the company’s board of…

Online Journey Hijacking: How Your Users Are Impacted by Unauthorized Ads

Is Safari Safer than Chrome? New Data Report Reveals Insights on Online Journey Hijacking and its Effects on E-commerce Findings cover desktop and mobile web sessions in U.S. and Europe across a variety of e-commerce sites Recently, we mentioned how AI in retail could fully transform the industry with seamless technology integrations and scalable operations along the value chain. AI in retail is expected to witness a growth in spending of over 200% between 2019 and 2023. The projections reveal that spending will reach $12…