Alorica

Leading CX Provider Delivers Historic Volumes in Social CX Services During the Pandemic Alorica Inc., a leading global customer experience solutions provider, has announced the expansion of its digital support offerings to meet surging client demand. As the world adjusts to evolving COVID-19 guidelines—closures, stay-at-home orders and social distancing—Alorica’s suite of services is tailored to digital CX including social media customer care, content moderation, online reputation management and online fraud protection.…

Executive Leader Brings Strong Track Record of Growth Acceleration and Expertise Leading Business Transformations in Key Market Alorica Inc., a global leader in customer experience solutions, announced that Brian Delaney has joined the company as President of Alorica’s Latin America & Caribbean Operations. In this role, Delaney will oversee 15,000 employees across seven countries in which Alorica operates. Reporting directly to Chief Operating Officer, Greg Haller, Delaney will manage the company’s expanding…

The International Association of Outsourcing Professionals Includes Alorica in its Annual Global Outsourcing 100 List Alorica Inc., a global leader in customer experience solutions, announced it has earned a spot on the 2020 Best of The Global Outsourcing 100 (GO100) list for the sixth consecutive year. The annual list, presented by the International Association of Outsourcing Providers (IAOP), identifies the world’s best outsourcing service providers. We're thrilled to have secured a spot on IAOP’s Global Outsourcing…

Partnership Combines Customer Intent Insights with Customer Interaction Expertise to Enable Personalized CX at Scale Reputation.com, provider of the first and only complete cloud-based enterprise reputation and customer experience management platform, announced that it is partnering with Alorica Inc., a global leader in customer experience solutions. The two companies will collaborate to join the intelligence of the Reputation.com platform to the customer interactions delivered by Alorica. The solution will enable…

Leading Digital Transformation Provider in Search of Thousands of Top Talent to Help Fulfill its Vision of Making Lives Better, One Interaction at a Time Alorica Inc., a global leader in customer experience solutions, announced plans to hire at least 25,000 customer experience associates across 100 contact centers worldwide. To kick off this ambitious plan, the company is hosting a hiring event at its contact centers around the globe on Wednesday, Oct. 16, 2019, from 10 a.m. to 5 p.m., in local time zones. At these…

Senior Executive's Technology Commercialization Expertise to Bring Next Generation of Product and Service Portfolio to Market Celebrating 20 years in business, Alorica Inc., a global leader in customer experience solutions, announced the addition of Colson Hillier to its executive leadership team as Chief Marketing Officer (CMO). In this role, Hillier will drive strategic planning, product development and execution of Alorica’s global marketing and communications initiatives, enabling the company to solidify its…