Browsing Tag

Amazon Connect

Concentrix Releases Cloud Platform for Digital Customer Experience Management

Concentrix, a leading global Customer Experience Solutions Company, announced Concentrix Experience Platform (XP), the CX industry's newest platform for next-generation customer experience management. The global shift to digital and remote work has accelerated the need to reduce contacts in a scalable and resilient fashion making it easier to digitally empower customers and agents alike. Marketing Technology News:¬†Deliveroo and Onfido Expand Partnership to Provide Streamlined Digital Identity Verification Concentrix…

Introducing EVA – Voice Biometric Extension for Amazon Connect

Global voice biometric leader, Auraya, officially announces today the launch of EVA for Amazon Connect. EVA enables organisations to deliver better customer experience for authenticating customer identity on telephony and digital channels. It allows customers to verify their identity quickly and conveniently without needing to remember passwords, PINs, or needing to provide sensitive private information. Marketing Technology News: Alibaba.com Opens Platform to Empower US Small Businesses to Sell to the World The…

Monet Software Announces Workforce Management for Amazon Connect

Monet Software, a Leading Provider of Cloud-Based Workforce Optimization Solutions Integrated Seamlessly with Amazon Connect to Improve Agent and Customer Experience Monet Software which is a leading provider of cloud-based workforce optimization solutions announced that it has released an integration which offers to connect it with Amazon Connect. Amazon Connect is a simple, self-service related, cloud-based customer contact service center which makes it convenient for businesses to deliver satisfactory customer…