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Anand Janefalkar

TechBytes with Anand Janefalkar, Founder and CEO at UJET

What mobile usage trends do you see amongst Millennials and Generation Z consumers that is transforming customer support? There are a handful of support trends that we are seeing that center around Millennial and Gen Z consumers. The first is that the value being placed on experience has never been higher. In fact, 80% of customers now see their experience with a company as valuable as the actual product. The second, is not just that Millennials and Gen Z are heavy users of mobile devices, they are using channels such…

TechBytes with Anand Janefalkar, Co-Founder and CEO at UJET

Tell us how marketers are coping with Mobile Marketing experiences? Customers today want to be met on their channels of choice. And since 2015, when mobile surpassed desktop use with 51% of total internet time is spent on mobile and smartphone devices, the preferred channel has been mobile. Whether it is through the customers app, mobile website, email, or even push notifications, marketers are taking a mobile-first approach when developing new campaigns and strategies to reach and interact with their customers. Marketers…

UJET Named a 2019 Cool Vendor in CRM Customer Service and Support by Gartner

UJET’s Cool Vendor Recognition Comes in 2019, a Time of Record Growth, Key Customer Wins, and New Product Innovation UJET, Inc., the company that is reimagining customer support with multichannel solutions that fully leverage smartphone technology and intelligent automation, has been named a Cool Vendor in Gartner’s 2019 Cool Vendors in CRM Customer Service and Support report. When identifying vendors for the CRM Customer Service and Support report, Gartner states, “Customer service and support leaders are looking for…

UJET Reveals Top Mobile, Cloud and Web Customer Service Predictions for 2019

UJET’s Founder and CEO Anand Janefalkar has revealed his top customer service predictions for 2019.  Exceptional customer support will mean fast access to personalized, efficient, omnichannel service by phone, live chat and mobile app. Empowering more efficient interactions by enabling end users to verify their identity and share photos, screenshots and texts with support agents using a smartphone and providing contact center managers the visibility and flexibility to optimize operations in real time are an imperative.…

UJET Retail Shopping Survey Shows Millennials Are Quick to Buy and Try Online, But Beware: Their Next Move Hinges on Customer Service

Among Other Key Findings “Breach Fatigue Epidemic” Is Numbing Shoppers Security Fears UJET, Inc., the company that makes it simple for any company to provide intuitive, modern support, announced the results of a survey it conducted in partnership with Branded Research Inc. to help retailers understand current consumer preferences that could come into play in the approaching holiday shopping season. The news points to strong and essential human connections between shoppers and retailers (online and traditional), even if…

UJET Named a Leader in the SaaS 1000

UJET Recognized for Secure, Cloud-Based and Mobile-Ready Platform Delivers a Holistic Voice and Chat Experience Across All Customer Entry Points UJET Inc, a real-time customer communications platform that makes it simple for any company to provide intuitive, modern-day support, announced it was named a leader in the SaaS 1000 list for the first quarter of 2018. The SaaS 1000 identifies the fastest-growing software-as-a-service (SaaS) companies, spanning larger enterprises to smaller startups. UJET's secure, cloud-based…