Applause Archives — MarTech Series

Applause Brings Real-World AI Testing to Tech For Retail 2025

AI/ML MTS Staff Writer - November 24, 2025

2024 State of Digital Quality Report From Applause Reveals Top Customer Experience Issues, Reinforcing Need to Strengthen Software Development Processes

AI/ML Business Wire - September 18, 2024

Applause Global Accessibility Survey: Organizations Prioritize Inclusive Design More Than Ever but Lack the Resources to Make Further Progress

AI/ML Business Wire - May 8, 2024

Guardz Launches AI-Powered Multilayered Phishing Protection To Secure SMEsAI Testing Leader Applause Delivers Advanced Generative AI Solution Training, Testing and Validation through Enhanced Crowdtesting...

AI/ML Business Wire - June 8, 2023

Applause State of Digital Quality Report Examines Comprehensive Real-world Testing Data, Analyzes Impact on Customer Satisfaction

Customer Experience Management Business Wire - May 24, 2023

Applause AI and Voice Applications Survey Shows ChatGPT Ahead of the Curve with User Satisfaction but Reveals User AI Bias Concerns

AI/ML Business Wire - March 23, 2023

Applause Survey Reveals Travel Apps Leave 37% of Users Unsatisfied When Facing Delays, Changes

In App Marketing Business Wire - October 13, 2022

Applause Survey on AI and Customer Service Shows Higher Expectations but Lower Satisfaction

AI/ML Business Wire - March 30, 2022

Applause’s Emerson Sklar Named Winner in 2022 Artificial Intelligence Excellence Awards

AI/ML Business Wire - March 22, 2022

Applause Survey Shows Customer Retention and Revenue Negatively Impacted by Just One Bad Digital Experience

Analytics Business Wire - February 17, 2022

Applause Named One of Boston’s Top Places to Work for Fourth Straight Year; Wins Multiple International Awards

Analytics Business Wire - December 2, 2021

Applause Net Promoter Score Is Double the Industry Average

Customer Experience Management Business Wire - November 10, 2021

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