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Apple Business Chat

Zendesk Supports Apple Business Chat General Availability

Companies can have real-time customer conversations via Apple Messages directly in Zendesk Support Apple and Zendesk announced the general availability of Apple Business Chat, allowing companies to have real-time customer conversations via Apple Messages directly in Zendesk Support. This announcement follows Zendesk’s continued investment in messaging, giving customers access to all messaging applications through its customer experience platform. Zendesk’s 2020 State of Messaging Report found messaging apps have the…

Khoros Care Handles Over 2.5 Million Customer Service Messages Daily During COVID-19

Khoros helps brands efficiently manage high customer support volumes in digital channels and offers its technology to government health organizations in Facebook’s Messenger program Khoros, a global leader in customer engagement software, announced that its Khoros Care solution handles over 2.5 million customer service messages per day to support brands and their customer service teams during the COVID-19 crisis. The Care solution has also helped to increase customer service teams’ efficiency by over 30% and to improve…

Conversocial Offers Apple Business Chat to Help Businesses Connect With Customers via Messaging

Powering conversational customer experiences across Apple products for businesses like retailer Lush Cosmetics Conversocial today announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on Apple products. Chat Suggest on the Lush Cosmetics website allows customers to skip waiting on hold on a phone call, and be routed to Apple Business Chat to message the brand via bots and agents enabled by Conversocial.com.…

Heymarket Offers Apple Business Chat to Help Businesses Meet Customers Where They Are

Heymarket announced that its customers are now able to use Apple Business Chat beta, a new way for users to communicate directly with companies using the Messages app on any iOS, watchOS, or macOS device. Heymarket, an advanced business messaging platform, empowers both enterprises and small businesses to manage all of their customer messaging needs in a single, seamless interface. The platform offers cutting-edge features, including automations and third-party integrations, to streamline workflows and improve communications…

Swisscom Quadruples Customer Interactions in Just Six Months with Genesys Messaging for Apple Business Chat

Genesys Supports the World's Leading Messaging Services, Including Apple Business Chat Genesys, the global leader in cloud customer experience and contact center solutions, announced that Swisscom's customer satisfaction, efficiency and transactional Net Promoter Score® have improved by nearly 10% on messaging channels since deploying Genesys Messaging for Apple Business Chat just six months ago. "Our customers are shifting their preferred communication methods from traditional voice services to messaging," said Rolf…

The Top Four Messaging Channels in Customer Care and How to Select the Right One

As part of customers’ communications shifting to digital, messaging is one of the fastest growing channels: 67% of people now expect to use messaging apps to talk to businesses. To accompany this trend, GAFAs are opening new business messaging channels such as WhatsApp Business Solution and Apple Business Chat. While they may look similar at first glance, each of them have their specifics in terms of user base, features, entry points… We have gathered the top 4 messaging channels to help you understand their specifics…

Satisfi Labs Expands Partnership with Minnesota Vikings, Unveiling AI-Powered Platformfor Fans on Apple Business Chat

Satisfi Labs’ Knowledge Management Platform Enhances Fan Engagement for 2019 VerizonVikings Training Camp and for Vikings home games at U.S. Bank Stadium ​Satisfi Labs announced an expansion of its partnership with the Minnesota Vikings, broadening Satisfi Labs’ AI-powered Knowledge Management Platform onto Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone, iPad, Mac and Apple Watch. This new offering is designed to engage with Vikings fans throughout the…

10 Tips for Using Messaging Apps in Customer Care

Messaging apps can be hugely advantageous for digital Customer Engagement strategies, offering a multitude of benefits such as increased privacy, an alternative to live chat, new message notifications, “message read” statuses, image messaging and providing geolocation data. In a recent survey,  67% of people said they expect to use messaging apps to talk to businesses. With new emergent channels like Apple Business Chat and WhatsApp Business Solution, the trend for the utilization of messaging within customer service is…

Infobip and Teckst Partner to Offer Conversational Customer Experience to Businesses Globally

New Platform Will Enhance Marketing and Amplify the Customer Experience for Global Brands Infobip, a global communications platform for businesses, and Teckst, an enterprise platform for two-way text and mobile messaging, announced a partnership that will combine the power of Infobip's global messaging infrastructure with Teckst's flexible CRM integrations to facilitate two-way conversations between brands and their customers. The collaboration will simplify implementation of enterprise level two-way messaging, a…

Contact At Once!, a LivePerson Company, Offers Apple Business Chat to Help Automotive Companies Meet Customers Where They Are

Contact At Once!, the automotive division of LivePerson, Inc. has announced its customers are now able to use Apple Business Chat, a new way for users to communicate directly with businesses using the Messages app on iPhone and iPad. "We are proud to support Apple Business Chat, which offers a powerful, engaging new way for businesses to connect with their customers where they are, and when they want, using the Messages app on iOS," says Denise Chudy, Contact At Once! General Manager. Read More: What We Learned at…

Lithium Offers Apple Business Chat Integration to Provide Convenient, Personal Messaging

Lithium Adds Apple Business Chat Beta to Messaging Provider Integrations Lithium Technologies, the leading platform for enabling brands to support, serve and engage customers,  announced its support for Apple Business Chat, allowing Lithium customers to meet hundreds of millions of iOS customers where they are — on one of the most the exciting new channels in the rapidly expanding messaging market. Apple Business Chat is a new way for users to communicate directly with businesses using the Messages app on iPhone and…

LivePerson Runs Cannes Lions Concierge on Apple Business Chat

Official Concierge Service Offers Personalized Assistance to Attendees on Schedules, Parties and Practicalities, Directly from the Messages App on iOS LivePerson Inc., a leading provider of conversational commerce solutions, has launched the official Cannes Lions Concierge with Apple Business Chat running on LiveEngage. The concierge service gives festival attendees an ultra-simple way to get quick help on any question they have, from a team of people and bots, using Messages on iPhone and iPad. The 16,000 festival…