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Artificial Intelligence

Data Science Tropes: Cowboys and Sirens

As Abraham Maslow—he of the eponymous hierarchy of needs—said in 1966, "I suppose it is tempting, if the only tool you have is a hammer, to treat everything as if it were a nail." To a fledgling Data Scientist (say, a college sophomore) who has just found out about the wonders of Machine Learning (ML), nothing beats the adrenaline rush of discovering their hammer: the ability to sign up on Kaggle, install xgboost, fire up a Jupyter notebook and, within 10 minutes, submit their first Machine Learning model in a competition. …

Clinch Appoints New Head of Sales

Sales Veteran Taylor West Joins Leading AdTech Data-Driven Personalization Company Clinch, an artificial intelligence platform that provides data-driven personalized video ads, announced the addition of Taylor West as Head of Sales. West comes to Clinch with more than ten years of sales, business development and product marketing experience. As Head of Sales for Clinch, West will oversee the development and implementation of the Company's sales strategy and business initiatives within the global advertising market.…

Mobiquity Technologies Launches AI Driven Publisher Protection Capability

Addresses need for increased marketing automation as advertising trends toward in-house media buying Mobiquity Technologies, Inc., a leading provider in next generation advertising technology, announced the release of a new capability that improves publisher protection and brand safety using artificial intelligence protocols. The capability works by automatically scanning all ads customers upload into the Advangelists platform.  Machine learning algorithms identify and confirm category and content including violence,…

How Machine Learning Improves Efficiency and Management of Workforce

At a time when businesses are experiencing unimaginable disruptions, demands and priorities are continuing to shift. While maintaining functionality and financial health remains at the forefront of concerns, workforce management is an essential piece of successful business operation that must continue to be tended to despite the current climate business leaders are facing.  Companies can look to technology, such as Machine Learning and Artificial Intelligence to help streamline their workforce management processes while…

Covid-19: Unpaid B2B Invoices Up 23% in UK According to New Tracker by Sidetrade

Sidetrade, the B2B Artificial Intelligence platform, is publishing a first-of-its-kind B2B unpaid invoice tracker. The weekly tracker is based on statistical analysis of 26 million invoices, representing €54bn of B2B transactions. The payment behaviour of over 3.7 million businesses is tracked week by week. For the first time, an in-depth study lifts the veil on late payment. Unsurprisingly, unpaid invoices have shot up since lockdown measures went into effect. In the present context of a global health emergency combined…

Selvita and Ardigen Will Receive Funding for the Development of an AI-based High-content Screening Platform

Selvita S.A.- one of the largest preclinical contract research organizations in Europe, has signed a grant agreement with the National Centre for Research and Development for the development of a cell-based phenotypic platform based on high content imaging system integrated with artificial intelligence data analysis for multiple therapeutic areas, including neuroinflammatory and fibrosis drug discovery (HiScAI - High Content Screening Artificial Intelligence). The grant will be executed in a consortium with Ardigen –…

The ABCDs of Innovation – Leveraging Technology to Stay Connected

We are operating in a challenging new normal – a virtual living and working environment, requiring us to adapt quickly.  At the same time, we are also connected in our shared desire for stability, calm and guidance.  Companies are adjusting their business models with dexterity, focus, and precision. At Broadridge, for example, we are seeing tremendous client interest and demand for Virtual Shareholder Meetings (VSM), which allows shareholders to view meetings, listen to management presentations and discussions, ask…

Aureus Analytics Announces DONNA, an Artificial Intelligence and Data Analytics Platform for Independent Agencies

Aureus Analytics offers an AI and data analytics platform that helps independent agencies leverage their data to grow and retain their business while delivering an improved customer experience to their policyholders Aureus Analytics, a global artificial intelligence technology company that provides customer experience solutions to the insurance industry is pleased to announce the launch of its new platform, DONNA. Developed with leading insurance industry experts, DONNA was designed specifically for independent agencies…

Sitel Group and Rulai Recognized for Excellence in Strategic Partnerships by IAOP for Collaboration With Michelin

Sitel Group and Rulai are recognized for their work scaling Michelin's Consumer Care chat function using an advanced artificial intelligence (AI) solution Sitel Group, a leading global customer experience management provider that delivers more than 3.5 million customer experiences every day, and Rulai, a state of the art conversational computing platform, today announced the two companies have been recognized by IAOP®, the International Association of Global Outsourcing Professionals, for Excellence in Strategic…

Guidehouse Insights and Bidgely Paper Reveals Artificial Intelligence and Personalization Drives Energy Management Market Evolution

New paper outlines how AI-powered energy management enables greater resiliency and flexibility for global utilities and energy customers Guidehouse Insights, formerly known as Navigant Research, today released the whitepaper, “The Power of AI for Energy Management, Q2’20,” which analyzed how leading utilities leverage artificial intelligence (AI) technologies to provide more valuable customer insights, produce greater energy savings and deepen their customer engagements in an evolving energy management landscape.…

Vonage Enables AI Chatbot for Spanish Government to Provide Accurate, Updated COVID-19 Information

Vonage API Partner Sngular and AI experts from the Government built the Hispabot-COVID19 conversational assistant to work through WhatsApp using the Vonage Messages API Sngular, a Madrid-based international technology solutions provider, and AI experts from the Government of Spain, have built an AI conversational assistant, Hispabot-COVID19 chatbot (Hispabot), to reduce the calls into the Spanish National Health Service during the COVID-19 crisis using programmable technology from Vonage to integrate the Hispabot directly…

Experience Management Leader Medallia to Acquire Real Time Speech to Text Platform, Voci Technologies

AI real-time speech to text platform delivers powerful insights to drive contact center optimization and better understood customer experiences at enterprise scale Medallia, Inc., the global leader in experience management today announced they entered into a definitive agreement to acquire Voci Technologies, the real-time speech to text platform. “Our whole company is delighted to be joining forces with experience management leader Medallia. We are thrilled that Voci’s powerful speech to text capabilities will become…

Gravyty Introduces Version 3.0 Including Revolutionary Artificial Intelligence Crisis Management Tools to Fundraisers Managing Response to…

Gravyty Refocuses Version 3.0 to Center on Driving Revenue through Fundraising During Crisis Gravyty, the market-defining provider of fundraiser enablement powered by artificial intelligence (AI), announced new product capabilities that help nonprofit, higher education, and health care leaders continue to secure fundraising revenue during the challenging times caused by the COVID-19 crisis. This includes the immediate availability of Gravyty Crisis Management for frontline fundraisers managing donor relations during the…

Frost & Sullivan Reveals Key Growth Strategies and Technologies to Upgrade Your Customer Experience

CX experts highlight ways to gain a competitive advantage in this unpredictable environment caused by the pandemic COVID-19 has hit us fast and furiously in 2020. A general lack of preparedness in customer care has revealed each industry's weaknesses and vulnerabilities. Every vertical market has its unique challenges, but the concerns that are universal for all include lack of bandwidth, secured networks, and reliability. In this volatile and unpredictable environment, our global customer experience team will weigh in on…

Waystar Launches Analytics and Business Intelligence Platform Ahead of Schedule

In light of COVID-19, Waystar releases new solutions to give healthcare organizations access to critical data insights and analysis Waystar, a leading provider of revenue cycle technology, today announced the launch of Waystar Analytics, an analytics and business intelligence module on the Waystar platform. To help healthcare organizations during COVID-19, Waystar fast-tracked the release of this new product, which provides the intelligence healthcare leaders need to make strategic, accurate and timely decisions in this…

Method Communications Bolsters Global Enterprise Tech Practice

EVP, VP hires in New York and SF add expertise across enterprise technology, including cloud, artificial intelligence, cybersecurity, analytics and mobile Global tech PR firm Method Communications has bolstered its breadth of expertise in enterprise technology by hiring Executive Vice President Adrian Eyre, an experienced agency leader with previous roles at Edelman, Ogilvy Public Relations and Waggener Edstrom, and Josh Lefkowitz and Ruben Simpliciano as vice presidents. Eyre joins Method's San Francisco office, leading…

OPPO, Ericsson, and MediaTek Realize VoNR Voice and Video Calls to Bring High-quality 5G Experience to Users

The company ranks among TOP 5 2019 Patent Cooperation Treaty (PCT) by World Intellectual Property Organization OPPO announced that it has successfully conducted voice and video calls solely based on the next-generation 5G network, bringing high-quality 5G experience closer to reality. Partnering with Ericsson and MediaTek, the VoNR (Voice/Video on New Radio) calls were made on a modified commercial smartphone from OPPO. Featuring MediaTek's Dimensity 1000 series SoC using an end-to-end 5G Standalone (SA) network…

How Is AI Changing CRM?

2019 witnessed a dramatic transformation in Sales operations with the implementation of Artificial Intelligence. Customer Relationship Management (CRM) has cemented its positions as the Number 1 MarTech Tool for CMOs in 2020. CDPs will remain a potent ally, together with Email Marketing and Social Media Automation tools. Leveraging the power of AI will amplify the capabilities of the existing CRM system and help businesses deliver effective customer service. Benefits of CRM Software From a business point of view, a CRM…

Harmonic Providing Free Access to Video Streaming Innovation During Global Lockdown

The current global health crisis has given rise to rapid growth in network traffic, resulting in strain across global broadband networks. In order to address the recent surge and to support its many customers during these unprecedented times, Harmonic today announced it will provide its EyeQ content-aware encoding (CAE) technology free for the next 90 days to help alleviate the current network constraints. Harmonic's EyeQ technology leverages artificial intelligence to reduce streaming congestion on broadband networks by…

CSG Introduces Conversational Artificial Intelligence to Enable a Next Generation Customer Experience

Messaging apps; speech-based assistants such as Apple’s Siri and Amazon’s Alexa; and chatbots are entering the marketplace in large scale, all with a goal of enhancing everyday life. Businesses are taking notice; leveraging the technology to analyze peoples’ behavior in order to create a more personalized and efficient customer experience. “Their experience in solving complex business challenges and delivering value through the innovative use of technology makes them the perfect partner to bring CSG Conversational AI to…