eGain Partners With Avaya to Deliver Digital-First Customer Engagement
eGain, the leading provider of omnichannel customer engagement solutions, announced that it has partnered with Avaya to accelerate digital transformation of customer engagement.
Today’s customers seek instant gratification and demand digital-first experiences across touchpoints. For example, a customer may receive a promotional SMS-based offer from her bank, choose to instantly engage with a conversational virtual assistant via messaging, get qualified as a hot lead, and get connected in real-time to chat with a banker.…