Automation

Automotive Marketing Platform Powered by VinSolutions Uses Automation and AI to Help Optimize Marketing Efforts Across Dealership Departments Dealers share a common goal to engage customers and maximize profits but doing so efficiently while minimizing marketing spend can prove challenging. With the new Automotive Marketing Platform powered by VinSolutions, dealers can elevate their marketing without increasing their workload. Automotive Marketing Platform is a marketing tool that integrates with the CRM providing an…

Integrations Empower Nonprofits and Social Good Organizations to Seamlessly Combine Email Marketing with CRM and Ensure Flexible and Clean Data Matching Emma, a provider of best-in-class email marketing software and services, and a CM Group brand, announced a partnership with Omatic Software and Blackbaud that has produced three business-critical integrations across Blackbaud CRM, Raiser’s Edge and Raiser’s Edge NXT. By combining Emma with the power of Blackbaud CRM, Raiser's Edge or Raiser's Edge NXT, social good…

Social media is consumed with posts of people complaining about bad customer experiences, services not meeting their expectations and being letdown. The customers network and out-reach invariable become ambassadors of negative publicity for a company's brand. Social media has given common man the power to act as a journalist and share real-time feeds of poor customer experiences. If organizations don't act fast, it leaves them open to the dreaded trial by social media, invites competitors to exploit benefits and has a…

Tell us more about your HCL Commerce Fall Release and how it would help your users generate more sales and revenue in 2021? With new Content Management and new Digital Asset Management capabilities being embedded in the business user tooling, users can manage the customer experience all from one place, one tool. This ensures digital marketers and merchandisers are on the same page, can collaborate and share efficiently and effectively and drive a unified touch with the customer for increased sales and customer…

Compatible stand-alone TeamViewer Meeting app allows end-to-end encrypted video conferences and meetings across mobile devices and desktops TeamViewer, a leading global provider of secure remote connectivity solutions, today announces the integration of an enhanced TeamViewer Meeting into the TeamViewer client to start one-click meetings right from the existing TeamViewer application. TeamViewer Meeting, recently rebranded from blizz and now visibly belonging to the TeamViewer product family, is being added for free to all…

New research finds U.S.-based employees are embracing and enjoying remote work with many calling for 'automation software' to drive further efficiencies and to support permanent flexibility in 2021 Nintex, the global standard for process management and automation, released findings from the Nintex Workplace 2021 Study revealing that a majority of employees working remotely during the COVID-19 pandemic in the United States have been more productive than they expected, with many reporting a desire for automation to further…

PCCW Media Limited (PCCW Media), a leading fully integrated multimedia and entertainment company headquartered in Hong Kong, selected ContentWise’s digital experience automation and personalization software, to revamp its IPTV and app user experience personalization infrastructure. PCCW Media and ContentWise collaborated to build the next generation of Now TV’s services on set-top box and connected apps. PCCW Media’s goal with this new design is to create a one-to-one, personalized relationship with its subscribers, with…

Frost & Sullivan Ranks Verint First in APAC Market Share for Cloud and On-Premises Workforce Management, Quality Monitoring, and Analytics; Firm Names Verint Contact Centre Optimization Solution of the Year Verint Systems Inc., The Customer Engagement Company, announced that it has once again been confirmed as the leading Contact Centre Workforce Management (WFM), Quality Monitoring (QM) and Analytics vendor in the APAC region, according to a recent APAC market share report from Frost & Sullivan. In addition, the…

Arc Publishing and Sophi.io today announce the integration of Sophi, The Globe and Mail's suite of automation and predictive analytics solutions. These native integrations will be available to the more than 1,400 websites using the Arc Publishing platform and build on Arc's current integrations and capabilities. "Sophi.io will equip the publishers, broadcasters and brands Arc supports with data and insights to make real-time content decisions that drive business impact," said Scot Gillespie, CTO and GM of Arc. "As an…

Guide details benefits, best practices, and pitfalls of customer service automation Astute, Inc. (“Astute”), a leading customer engagement and Voice of the Customer (“VoC”) platform, released its Definitive Guide to Customer Service Automation. The guide covers the key drivers behind customer service automation trends, the benefits of automating, best practices, and common mistakes to avoid. “Customer service automation technology has tremendous potential to improve outcomes for customers, business leaders, and agents…

Low-code automation platform, solutions, and services now available Appian announced that it is participating in the launch of Professional Services in AWS Marketplace. Amazon Web Services (AWS) customers can now find and purchase professional services from Appian in AWS Marketplace. As a participant in the launch, Appian is among the first low-code platform vendors to quote and contract services in AWS Marketplace to help customers implement, support, and manage their software on AWS. AWS Marketplace is a curated…

Company continues to innovate and attract new talent, appointing new CRO Smartly.io, the leading social advertising automation platform for creative and performance marketers, reported continued growth and momentum in 2020, significantly increasing revenue year-over-year. Following a majority investment from Providence Equity Partners in December 2019, Smartly.io has continued to help 600+ brands scale their social advertising results, while advancing its product and partner vision. Introducing the only end-to-end creative…

Interactive Technology Platform Adds New Capabilities to Modernize Content Creation and Delivery Integreon, a global managed services provider and leader in creative services delivery, and Turtl, a content creation and automation technology company, announced a new partnership. Integreon will be using Turtl’s platform in its company’s global Creative Services practice to deliver innovative and compelling digital materials for clients. Integreon’s content designers and production graphics teams will utilize Turtl’s tools to…

Customers have leveraged over 1.5 million total recipes to date, coinciding with ActiveCampaign Marketplace crossing 500 recipe milestone ActiveCampaign, the leader in customer experience automation (CXA), has had customers leverage over 1.5 million total recipes to date and crossed the 500 automation recipe milestone in the Recipe Marketplace alongside the launch of Predictive Recipes, the industry's first intelligence-driven automation recommendations to help companies scale as they find the perfect balance between…

UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, announced a strategic partnership with Telarus, the largest privately-held technology services distributor in the United States. Under the terms of the partnership, Telarus will now be able to leverage UJET’s cloud contact center solutions to further assist innovative global enterprises in unifying their brand experiences and transforming customer journeys to meet the needs of the modern consumer. Marketing Technology News: Integral Ad Science…

With communities still hunkering down inside their homes amid the impacts of COVID-19, Phoenix-based startup maven, Steven Gurley, teamed up with two of his long time friends, Super Bowl Champion Evan Mathis and tech-developer George Wauchope, to create giftgoat.com, an online platform that allows users to send handwritten letters and gifts to the people that matter most, wherever they may be. In a time when family and friends are remaining apart for health and safety concerns, giftgoat is helping to ensure that everyone…

Industry veteran Dutta Satadip joins the leadership team to scale award-winning customer initiatives, underscoring ActiveCampaign's commitment to customer success ActiveCampaign, the leader in customer experience automation (CXA), hired global head of customer success and operations at Pinterest, and previous Google leader, Dutta Satadip, as the organization's first Chief Customer Officer (CCO). This is a new role for the company, demonstrating its continued commitment to customers during a period of rapid growth.…

Zemanta, the industry's leading programmatic native advertising DSP, announced the next generation of Autopilot, the platform’s automation engine. Autopilot optimizes for the most optimal price possible to reach specific goals while hitting marketer’s daily budgets. Early testing results of the new Autopilot include 168x faster discovery phase, up to 2x lower average Cost-Per-Click (CPC), and up to 60% higher Click-Through Rate (CTR). Autopilot is the core automation engine that powers Zemanta campaigns. Zemanta developed a…

Ayrshare, the social media API platform, announced the public launch of the Ayrshare Application Programming Interface, or API, to automate social media posting. The API addresses the needs of companies and platforms that programmatically post content to multiple social media networks. "For companies that are publicly facing, social media is important to build their brand, engage their community, and drive new sales," said Geoffrey Bourne, co-founder of Ayrshare. "We are now seeing a fresh wave of adoption of API-first…

Ortery Technologies, Inc. stated that as "no contact shopping" becomes the new norm, spiking online sales are accelerating the eCommerce industry to adopt Ortery's product photography automation technologies to get products online faster. Ortery manufactures integrated photography solutions that utilize software to streamline picture taking and drastically increase online customer engagement. Their all-in-one product photography solutions can be used by anyone, regardless of photography skill, to create professional still…