Automation

Collaborative Work Management Leader Introduces Game-Changing Intelligent Capabilities, Fresh User Experience, and New Vertical Solutions and Features Designed To Help Organizations Achieve Their Best Wrike, the most intelligent and versatile collaborative work management platform, announced at Wrike Collaborate 2020 an extensive assortment of platform updates and solutions intended to accelerate digital transformation and help teams do the best work of their lives. With the introduction of Work Intelligence, Wrike for…

Sitel Group is honored as the leading provider for automation, digital and customer experience services in ISG's Archetype Report and a leader for AI & analytics and digital operations in ISG's global report Sitel Group, a global leader in end-to-end customer experience (CX) products and solutions, announced it was recognized as a leader in both the Information Services Group (ISG) Provider Lens™ Contact Center - Customer Experience Services Archetype Report and global report. The Archetype Report measured the…

Unified communications company, Voxox, announced the integration of their small business communication hub, VoxDirect, with Zapier, a leading cloud-based online automation tool that connects over 2000 apps without a single line of code. VoxDirect from Voxox offers a 5G-enabled, unified phone and mass texting platform for small businesses in a single service. With Zapier, VoxDirect becomes a one-stop-shop for small businesses, giving them the ability to integrate their platform with apps such as Slack, Zendesk, WordPress,…

Blackthorn awarded Salesforce.org 2020 AMER Cross-Industry Partner of the Year award at the Salesforce.org Virtual Partner Summit on October 7, 2020. Since its inception in 2015, Blackthorn.io has seen immense success. In the past 18 months, they have scaled from 7 to 30 team members, 70 to 230 customers, and have realized over 90 new partnerships across Salesforce implementation partners. Blackthorn is increasing market visibility and its reputation as a pivotal Salesforce platform offering without significant…

Software intelligence company Dynatrace, announced the findings of an independent global survey of 700 CIOs revealing IT leaders are increasingly concerned accelerated digital transformation, combined with the complexity of modern multicloud environments, is putting already stretched digital teams under too much pressure. This leaves little time for innovation, and limits teams’ ability to prioritize tasks that drive greater value and better outcomes for the business and its customers. According to the research: 89%…

Slack's Workflow Builder gets supercharged with 20+ additional apps and over one hundred Zapier actions without leaving Slack Zapier—the leader in automation for small business—announced a new integration with Slack's Workflow Builder. The integration enables users to interact with 20+ top apps on Zapier's platform, directly within Slack. Slack is the leading channel-based messaging platform, used by millions to align their teams, unify their systems, and drive their businesses forward. Zapier's integration with…

PagerDuty, Inc., a global leader in digital operations management, announced that it has completed the acquisition of Rundeck, a leading provider of DevOps automation for enterprise. The addition of Rundeck’s intelligent machine automation, including auto-remediation and self-healing, to PagerDuty’s leading incident response offering will enable teams on the digital frontline to resolve faster, reduce costs and protect customer experience. Marketing Technology News: Quartile Digital Secures Significant Investment From…

Customer support and account management teams now have the tools to strengthen customer advocacy through more personalized customer dialogue at every touchpoint ActiveCampaign, the leader in Customer Experience Automation (CXA), launched their CXA for Service solution, which meaningfully connects service and support interactions to the entire customer experience. Too many businesses treat success and support as an afterthought, and rely on canned responses, cold outreach, and autoresponders for post-sale customer…

ChannelAdvisor Corporation, a leading provider of cloud-based e-commerce solutions that enable brands and retailers to increase global sales, announced its integration with the online marketplace, Bunnings Marketlink. Bunnings Marketlink is designed to give consumers access to a wide range of home and lifestyle products online and offers brands and retailers potential access to millions of Australian consumers. By managing their Bunnings Marketlink presence through ChannelAdvisor, sellers can utilize automation,…

Qualtrics, the leader in customer experience and creator of the experience management category, announced Delighted AI, artificial intelligence, and machine learning engine built directly into Delighted's customer experience platform. Delighted, a Qualtrics company, developed its AI technology to intelligently automate every aspect of the customer feedback process, from scheduling to analysis and reporting, so that companies can focus on closing feedback loops faster than ever. Delighted AI is complementary to Qualtrics'…

Major new release improves user experience and adds content management capabilities to simplify the process of creating, accessing, and sharing sales learning and enablement content Allego unveiled Allego 6, the newest version of its market-leading learning and enablement platform, which features a modern user interface refresh that makes it easier than ever for distributed teams to quickly learn critical skills, find the right content at the moment it’s needed, and collaborate more effectively with their peers from…

xMatters ‘State of Automation in Incident Management’ Report Finds Current Incident Management Processes and Tools Increasingly Insufficient for Driving Innovation and Maintaining Uptime Findings from the xMatters State of Automation in Incident Management research released show that enterprise digital transformation budgets continue to increase despite a recession, developers find it challenging to innovate and standard incident management tools and processes hinder digital service resilience. Digital service resilience…

Newly Patented PK RPA Platform Provides Automated Resilience, and Enhanced Tracing, Compliance and Governance Capabilities PK has announced a new patent and expanded functionalities for its unified intelligent operations platform for Bots – BotScope. These enhancements make it easier than ever to operationalize bots across the enterprise and bring insights and remediation for frictionless process automation. While enterprise adoption of RPA has increased exponentially over the last year, few tools have emerged to help…

Venture-funded automation company Rocketium has launched daVinci, an intelligence layer for its collaborative design platform. daVinci automates several steps in creating and managing on-brand banners and videos. This helps enterprises eliminate their hodgepodge of creation, collaboration, and storage solutions. Enterprises face two challenges that became bigger after COVID-19 – the need for more digital content because consumer attention has moved online, and tighter budgets. The biggest roadblock to this is that…

Bright Pattern, leading provider of omnichannel communication software for innovative companies, partners with Kifinti, a leading IT service management consultant and solution provider. Together, Bright Pattern and Kifinti deliver a modern Omnichannel Communication Interaction Platform for IT Service Management to improve ROI by automating common processes including incident management, problem management, change management, request management, service catalog, quality management, and omnichannel contact center…

Pyze, a leader in Enterprise Digital Transformation Analytics, announced a technology partnership with Appian. As part of the Appian Technology Partner Program, Pyze helps enterprises measure and enhance user productivity, identify optimization requirements, and monitor business processes and workflows for applications developed on the Appian Low-code Automation Platform. As an Appian partner, Pyze delivers deep cross-platform, out-of-the-box analytics, and data intelligence for mobile, web, chat, and business process…

Analyst firm positions data virtualization Company as a Leader for the first time based on Completeness of Vision and Ability to Execute Denodo, the leader in data virtualization, announced that Gartner, Inc. has positioned the Company as a “Leader” in its 2020 Magic Quadrant for Data Integration Tools. According to Gartner, Leaders execute well against their current vision and are well positioned for tomorrow. The report stated, “The data integration tools market is seeing renewed momentum driven by urgent requirements…

Company Earns Highest Score in Current Offering Category and Ties for Highest Score in Strategy Category Braze, the leading global customer engagement platform, announced that Forrester Research, Inc. has recognized the company as a Leader in a new report titled "The Forrester Wave™: Mobile Engagement Automation, Q3 2020." Braze earned the highest scores in both the Current Offering and Strategy (tied) categories. The report evaluated 9 mobile engagement automation solution providers on a set of 31 criteria. Braze…

Tray.io, whose General Automation Platform enables citizen automators in any business role to build enterprise-class integrations and automation themselves in a low-code environment, today announced that Demandbase, the leader in account-based marketing (ABM), is leveraging the Tray Platform to nurture and qualify more high-value customers. The Tray Platform’s flexibility and ease-of-use help Demandbase empower marketers to complete its series of industry-leading online ABM certification courses. The ABM leader…

The ​customer support automation platform competes with global players like IBM Watson and Amazon's AWS Chatbot Customer support automation platform, Verloop.io, has raised $5 million in its Series A funding round led by Alpha Wave Incubation (AWI), along with existing investors IDFC Parampara and Infosys cofounder Kris Gopalakrishnan. This is AWI’s first investment in India. It was launched in May this year by Abu Dhabi’s sovereign fund, ADQ, to invest $300 million in startups across India and Southeast Asia. AWI is…