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Avaya Holdings

Avaya Cloud Office UCaaS Solution Now Available in Australia, Canada, and the UK

Avaya Holdings Corp. and RingCentral Inc. announced the global expansion and general availability of Avaya Cloud Office by RingCentral in Australia, Canada, and the UK along with the availability of several key new features and capabilities including tools to help migrate customers more efficiently and effectively. Avaya Cloud Office is experiencing rapid global customer adoption, enhancing the way organizations communicate with customers, partners and with colleagues through an all-in-one solution that delivers seamless…

Avaya Honored for Exceptional Innovation in Customer Experience Solutions

Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced today that Avaya Conversational Intelligence, a powerful AI solution enabling next-generation contact centers to create happier customers, has been recognized as a 2020 CUSTOMER magazine Product of the Year Award winner. Avaya Conversational Intelligence helps enable organizations to deliver significantly improved customer experiences that can increase brand satisfaction and drive more positive engagements…

Avaya Appoints Simon Harrison as Chief Marketing Officer

Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced it has appointed Simon Harrison as senior vice president and Chief Marketing Officer, effective January 27th. Harrison joins Avaya from leading research and advisory firm, Gartner, where he was research director and lead analyst for the Unified Communications and Contact Center industry. #Technology Marketing News: @Avaya Appoints @simonharrisonme as Chief #Marketing Officer #ExperiencesThatMatter As CMO,…

Avaya and Tenfold Create Improved Customer Conversations, Enabling Integrated AI Solutions that Amplify Salesforce, ServiceNow, Microsoft…

Integrated Contact Center Solution Will Help Maximize Performance, Profit and Productivity for Sales and Service Organizations Globally, While Improving Customer Experiences Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, and Tenfold, the world’s leading provider of next generation CTI solutions, announce a strategic partnership to enable joint clients to improve their customer experience, increase productivity of their sales and service teams and operationalize…

Avaya Identified as a Leader in Aragon Research Globe for Intelligent Contact Center

Avaya Leadership Based on Completeness of Strategy and Performance Avaya Holdings Corp. announced it has been recognized as a Leader in the The Aragon Research Globe for Intelligent Contact Center, 2019 According to the report1, authored by Aragon Research lead analyst Jim Lundy and associate analyst Samra Anees: Avaya has one of the largest install bases of Contact Center deployments, offering Private, Public and Hybrid Cloud and they have continued to push the envelope. Its A.I.Connect ecosystem of partners enables…

Avaya Taps Nuance to Deliver New, Easy-to-Navigate Conversational Interfaces for AI-Enhanced Customer Experience

Extends Collaboration with Avaya A.I.Connect Partner Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced the availability of new self-service automation capabilities with simple, easy to navigate conversational interfaces integrated in its Avaya IX Contact Center solutions. This leap forward in customer experience is a result of Avaya’s ongoing integration of AI capabilities with Nuance Communications, a leading provider of Conversational AI technology and…