Behavioral Signals Partners with Neuraswitch to Advance Customer Experience Analysis Solution
Neuraswitch to leverage Behavioral Signals’ Emotion AI Solution, OliverAPI
Behavioral Signals, a Los Angeles-based software company and leading provider in emotion artificial intelligence for speech recognition technology, announces its partnership with Neuraswitch to offer emotion and behavioral call summaries as part of their Customer Experience Analysis Solution.
The solution will leverage Behavioral Signals’ OliverAPI and its multitude of metrics to provide an account of both the customers and the CSR/Agent’s emotional…