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Bill Lee

Customer Programs Thought Leader Bill Lee Announces All-Star Speaker Agenda for the 2020 Summit

The 2020 Summit on Customer Engagement will feature speeches from Customer Programs leaders who are transforming the customer experience and driving business impact using the "Tom Sawyer Strategy." Now in its 16th year, the Summit on Customer Engagement is the most respected educational and networking event in the world for Customer Programs professionals. "Customer Programs managers can be thought of as the Tom Sawyers of their firms," says Bill Lee, founder of the Summit. "They're the ones who run customer…

Renowned Positioning Expert Mark Levy to Keynote the 2019 Summit on Customer Engagement

Levy to Teach Customer Advocacy and Engagement Professionals How to Position and Communicate Their Role in Compelling Ways to Key Stakeholders in Sales, Marketing, and Senior Management The Center for Customer Engagement announced that top positioning expert, Mark Levy, will deliver the keynote address at the 2019 Summit on Customer Engagement.Now in its 15th year, the nation's longest-running customer advocacy and engagement conference will take place March 13-15, 2019 at the Hyatt Grand Regency in Burlingame, CA near…