Browsing Tag

Bob Phibbs

New Study: “Digital Natives” Value Brick and Mortar Stores More Than Their Parents or…

PRNewswire Jul 2, 2019 0

Global Study Highlights the Varying Shopping Expectations of Different Generations and the Role of Technology in Personalizing Retail Despite clear differences in expectations among shoppers of different generations, almost half of…
Read More...

Interviews

TechBytes with Bob Phibbs, CEO, The Retail Doctor

Sudipto Ghosh Mar 18, 2019 0

Tell us about your role and how you earned the moniker, “The Retail Doctor.” I am a retail expert, sales trainer and speaker for some of the largest retail brands in the world. Now in my 25th year, I have a proven track record of…
Read More...

Customer Experience Management

New Study: Hey Alexa, 95% of Consumers Don’t Want to Talk to a Robot When Shopping

MTS Staff Writer Jan 21, 2019 1

Global Study Highlights Huge Disconnect Between Retailers and Consumers and the Role of New Technologies in the Shopping Experience People do not want to speak with robots while shopping in-store or online according to a new study …
Read More...