Bright Pattern

Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, was selected by Intelisys as an innovative solution for contact centers and customer support organizations. Our solution powers major brands by providing the simplest and most powerful AI-powered software that is perfect for any modern contact center looking to deploy new digital channels, provide omnichannel customer journeys, monitor the quality of 100% of interaction on all channels, or implement AI for self-service channels and…

Naver search platform, the creator of LINE, Asia-Pacific's leading messenger app with over 600 million users, uses Bright Pattern Contact Center for remote workforce Naver, frequently referred to as 'the Google of South Korea' and creator of a top APAC messenger app, has deployed contact center software partner, Bright Pattern. Naver is the creator of the top messenger app in Asia-Pacific, used by over 600 million users including 25 million in the US. Naver is also the leading online search engine in South Korea, handling…

The company who revolutionized the online real estate market deploys Bright Pattern omnichannel contact center platform with Zendesk Bright Pattern, a leading provider of AI-powered cloud contact center software for innovative companies, announced that it was deployed by the leading real estate marketplace in the US to support customers over voice and chat. The company is dedicated to empowering consumers with data and inspiration around the place they call home. The company plans to empower customers in 2020 with a tight…

Bright Pattern is helping one of the largest US banks support small business clients navigate this challenging time with the launch of its Paycheck Protection Program Bright Pattern, a leading provider of AI-powered cloud contact center software, announced today that it was chosen by a major financial services institution to support the transition from traditional brick-and-mortar call centers to a virtual contact center with a remote workforce. This US-based financial service institution has always put the safety of…

Bright Pattern AI Solution Packs are an industry-first for making Artificial Intelligence easy to deploy in contact centers with immediate ROI Bright Pattern, the most powerful AI-powered cloud contact center for innovative companies, today announces Bright Pattern AI Solution Packs to help companies of all sizes utilize artificial intelligence instantly in their contact center operations. Although AI is a top priority for CIOs and companies looking to transform with a next-generation digital customer experience, most…

Bright Pattern's state-of-the-art, cloud-based software includes seamless Salesforce integration Bright Pattern, a leading provider of omnichannel cloud contact center software, announced that it was chosen by sales outsourcing leader MarketSource, Inc. to provide the company with an omnichannel platform for recruiting, hiring, and managing its outsourced sales teams. With the help of Bright Pattern's contact center software, MarketSource is able to hire highly qualified personnel at a faster rate, reducing client…

Bright Pattern, leading provider of cloud omnichannel contact center software, is offering special virtual contact center capability for companies impacted by Coronavirus Bright Pattern has been closely monitoring the developments around COVID-19 and its impacts on the call center and customer experience industry. In response to the COVID-19 outbreak, work from home policies, and social distancing recommendations, Bright Pattern is offering a special virtual call center capability for companies impacted by the coronavirus…

Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software for Innovative Enterprises, Selected by US-Based Airline A leading airline and travel company known for innovative customer experience has recently selected Bright Pattern Contact Center software powered by AI for its omnichannel contact center platform. With nearly 40 years of experience in leisure travel, the company offers low-fare alternatives to other airlines with exceptional customer experience. The airline plans to innovate and digitally…

Bright Pattern Omnichannel Quality Management Solution Monitors 100% of Interactions on Every Channel With Real-Time AI Monitoring Bright Pattern, the most powerful cloud contact center with AI for innovative companies, announced the release of Bright Pattern Omnichannel Quality Management (Omni QM). Omni QM is embedded in the Bright Pattern Omnichannel platform, and allows quality management on all channels in a single interface. This eliminates the need for costly integrations, improves useability and manageability, and…

Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software for Innovative Enterprises, Profiled by Frost & Sullivan as Top-Performing Cloud Contact Center Provider Bright Pattern announces recognition from Frost & Sullivan as a top-performing cloud contact center provider in the 2019 Contact Center Buyers Guide. Frost & Sullivan assessed the capabilities of the top cloud contact center providers and chose vendors based on the company's strength of vision and ability to execute.…

Bright Pattern, a leading provider of omnichannel cloud contact center software for innovative companies, announced the availability of Bright Pattern Contact Center on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. Bright Pattern provides simple and powerful contact center software for innovative midsize and enterprise companies. Offering a true omnichannel cloud platform, Bright Pattern allows companies to offer an effortless, personal, and seamless customer experience…

Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software for Innovative Companies, Selected by Ocular Technologies, Customer Experience Leader in South Africa Bright Pattern announced its partnership with Ocular Technologies, the first 100% cloud-based customer engagement provider in South Africa. Bright Pattern Contact Center software will help Ocular Technologies provide the most innovative technology to top South African brands across all industries. Ocular Technologies is a customer…

Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Selected by VIPdesk Connect, the Leader in Outsourced Customer Service for Luxury Brands VIPdesk Connect is a leader in outsourced customer service and a pioneer in providing high-touch customer care services to premium retailers and luxury travel, consumer products, and financial services companies. VIPdesk Connect's primary focus is to provide clients with exceptional customer service to create memorable customer experiences. VIPdesk…

Easy-To-Use IVR Reduces Effort and Cost; Brightstart Apps Let Businesses Quickly and Nimbly Turn on Customer Experience Capabilities at Low Cost Bright Pattern, leading provider of easy-to-use enterprise omnichannel cloud contact center software for innovative companies, announced at Customer Contact Week (CCW) Nashville2019 two new additions to the Bright Pattern Customer Experience Platform: 1) a conversational IVR that leverages AI for smarter, easier self-service, and 2) Bright Start Apps that allow companies to turn…

Top Picks from MarTech Series. Original MarTech Insights from the Week Gone By. Our staff writers compile a bulletin covering important news in the world of Marketing Technology. This bulletin is the best source of the major MarTech developments of last week. WordPress.com Celebrates 14 Entrepreneurs, Writers, and Nonprofits for the 2019 ‘Anything Is Possible’ List The Inaugural New Year’s List Spotlights People and Organizations Who Are Using the Web to Make Their Communities, and the World, a Better Place Bright…

Bright Pattern to Present "How to Leverage Bots for Human Interaction Optimization" at Customer Contact Week (CCW) Nashville 2019 Bright Pattern, leading provider of omnichannel cloud contact center software, announces its sponsorship of Customer Contact Week (CCW) Nashville 2019 and presentation of the Chabot Session with Ashley Welch, Director of Service at leading corporate travel company, Lola. Welch will be accompanied by Bright Pattern Senior Vice President of Marketing, Ted Hunting, as they discuss tips for…

Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Announces Inclusion in G2 Crowd's Contact Center Infrastructure Report Bright Pattern has been included in G2 Crowd's most recent Contact Center Infrastructure Software report. This report is based on real user satisfaction ratings on G2 Crowd, the world's leading business solutions review website. Bright Pattern was ranked on the Contact Center Infrastructure report by receiving reviews from verified users compared to similar products in…

Bright Pattern, Leading Provider of Omnichannel Cloud Contact Center Software, Partners with VION Consulting to Provide Innovative Customer Support Technology Bright Pattern, the leading provider of enterprise contact center software, announces its partnership with VION Consulting, a global provider of communication and customer experience management solutions in Singapore, Malaysia, India and the Philippines. Bright Pattern Contact Center Software will help VION Consulting provide the most innovative and effortless…

Start-Up Disrupting the Travel Industry Selects Bright Pattern for Its Global Travel Services Platform to Provide Seamless, Effortless Omnichannel Experience to Customers Bright Pattern, a leading global provider of innovative cloud contact center software, announced that it has been selected by an industry-leading global travel and experiences booking platform to serve as the core of its customer engagement operation. The fast-growing start-up valued at over $1 billion is supported by some of the world's largest…

Bright Pattern, Leading Provider of Omnichannel Contact Center Software, Is Recognized by the Gartner Digital Markets Network and GetApp as the Top Provider of Cloud Contact Center Software Bright Pattern announces its placement as the #1 cloud contact center vendor by Gartner GetApp for the sixth consecutive quarter. Bright Pattern, which has seen tremendous momentum in both global expansion and product innovation, was recognized in the Call Center Category Leaders Q4 2018 for Bright Pattern Contact Center, an all-in-one…