Browsing Tag

Call Intelligence

ResponseTap Appoints David Turner as the New VP of Engineering

Call Intelligence Platform Strengthens Management Team with the Arrival of David Turner  Manchester-based Call Intelligence platform, ResponseTap, has appointed David Turner as its new Vice President of Engineering. David Turner joins ResponseTap having spent 15 years working with start-up businesses, from angel investor level through to hedge fund backed companies. He has also served as Chief Technical Officer for Takealot.com, South Africa’s biggest e-commerce website, Wakelet, and CANDDi. At the time of this…

Invoca Named to Inc. Magazine’s Best Workplaces 2018

This Award for Invoca Comes on the Back of Significant Company Growth and Groundbreaking AI Innovation Invoca, the call intelligence company, announced that it has been named one of Inc. Magazine's Best Workplaces 2018, the publication's annual ranking of private companies with exceptional cultures, employee engagement levels, and benefits. To learn more about Invoca's culture and career opportunities, visit the company's career page. "We're honored to be recognized as one of Inc. Magazine's Best Workplaces this year,"…

Interview with Nick Ashmore, VP Marketing, ResponseTap

"The challenge remains of how to translate complex customer journeys and omnichannel marketing into actionable insights to empower marketers, not tie them up in technology knots." Tell us about your role and how you got here? What galvanized you to be a part of a Call Intelligence provider?  I’m the VP of Marketing at ResponseTap, Europe’s leading Call Intelligence provider. I joined the business in July 2016 and have been lucky enough to build a team around me from scratch. I have board level responsibility for our…

Dynamic Yield Partners with ResponseTap to Create Engaging, Personalized Call Center Experiences

Partnership Between Dynamic Yield and ResponseTap  Creates Cohesive Customer Journey Across Web, Apps, Email and Now Phone Dynamic Yield, a leading Omnichannel Personalization technology stack and ResponseTap, Europe’s leading Call Intelligence platform, today announced a partnership that will allow brands to sync call center sessions to the rest of a user’s online experience. At the time of this announcement, Colton Perry, VP Channel at Dynamic Yield, said, "While digital and self-service continues to grow,…